Residents Urged to File Insurance Claims After Severe Weather
Summary
The Hawaii Department of Commerce and Consumer Affairs Insurance Division issued a consumer advisory reminding residents to promptly file insurance claims following recent high winds and heavy rain. The notice advises policyholders to document damage with photos and videos, keep records of all storm-related expenses, and avoid permanent repairs until an insurer approves them. The Insurance Division provides a Post-Disaster Insurance Claims Guide and instructional video to assist residents navigating the claims process.
What changed
The Hawaii Insurance Division released an informational consumer advisory following severe weather events, providing guidance on filing property insurance claims. The notice advises residents to contact their insurance company promptly, document all damage thoroughly with photos and videos, preserve damaged items until an adjuster inspection, and take reasonable steps to prevent further damage such as using tarps or boarding windows without making permanent repairs.
For affected residents and insurers, this notice reinforces that licensed insurers are required to handle claims fairly to help consumers recover after a disaster. The Insurance Commissioner stated the office is available to help with delays, disputes, or questions about policy settlements. The notice provides contact information (1-844-808-DCCA) and website resources for claim-filing tips and disaster recovery assistance.
Archived snapshot
Apr 18, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Release: Residents Urged to File Insurance Claims After Severe Stormy Weather
February 11, 2026 at 12:58 pm
Share HONOLULU — Following recent high winds and heavy rain, the Hawaiʻi Department of Commerce and Consumer Affairs (DCCA) Insurance Division is reminding residents to protect their property and file insurance claims as quickly and smoothly as possible.
If your home, vehicle, or personal property has been damaged, contact your insurance company or agent right away to report the loss. Ask for your claim number and confirm any deadlines for filing or submitting documentation. Starting your claim promptly helps ensure your coverage is applied correctly and delays are avoided.
Document all damage by taking clear photos or videos. If it is safe to do so, keep damaged items until the insurance adjuster has seen them. You should also take reasonable steps to prevent further damage, such as placing tarps over roof leaks or boarding broken windows, but avoid making permanent repairs until your insurer has approved them.
Keep records of all expenses related to the damage, including temporary repairs, hotel stays, meals and other costs caused by the storm. Save receipts and write down what was damaged, when it occurred and what actions you took to protect your property.
When an insurance adjuster contacts you, be available for inspections and provide any requested documents. Review settlement offers carefully and ask questions if anything is unclear.
To help residents navigate the claims process, the Hawaiʻi Insurance Division has available a Post-Disaster Insurance Claims Guide and an instructional video on how to file an insurance claim. These resources provide practical tips and step-by-step guidance on documenting losses, understanding coverage and working with insurers after a disaster.
“Licensed insurers are required to handle claims fairly and help consumers recover after a disaster,” said Insurance Commissioner Scott K. Saiki. “If you experience delays, disputes, or have questions about your policy or settlement, our office is here to help.”
Consumers may contact the Hawaiʻi Insurance Division at 1-844-808-DCCA (3222) or visit http://cca.hawaii.gov/ins for claim-filing tips, disaster recovery resources and assistance with insurance-related concerns.
The Hawaiʻi Insurance Division regulates the Hawaiʻi insurance industry, issues licenses; examines the fiscal condition of Hawaiʻi-based companies; reviews rate and policy filings; and investigates insurance-related complaints.
Media Contact:
William Nhieu
Communications Officer Department of Commerce and Consumer Affairs Email: [email protected]
Phone: (808) 586-7582
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Source document text, dates, docket IDs, and authority are extracted directly from HI DCCA.
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