Banking & Finance

AI System Detects Service Outages and Manages Customer Support Tickets

USPTO published patent application US20260100900A1 by Trilogy Enterprises Inc. inventors Arthur Michel and Colin Guilfoyle for an AI-driven service outage detection and customer support ticket management system. The system monitors product status pages and customer support tickets, compares data to confirm outages, and generates automated responses with resolution information. The application was filed October 7, 2025.

Customer Ticket Routing AI System, Patent US20260099853A1

USPTO published patent application US20260099853A1 filed by Trilogy Enterprises, Inc. on October 7, 2025. The application covers an AI-based customer ticket routing system that utilizes programmatic AI engines to analyze customer ticket intent and route tickets to appropriate resolution paths including agents, automation systems, L1 bots, and L2 bots. The system accesses an SRT database to optimize routing efficiency.

Intent-Based Online Recommendation System Patent Application

The USPTO published patent application US20260099871A1 for an intent-driven adaptive recommendation system that predicts user intentions during online sessions, generates personalized service recommendations, and employs semantic ranking to improve user engagement. The application was filed October 7, 2024, and published April 9, 2026.

LLM-Assisted Surveys of Law Patent Application

USPTO published patent application US20260099889A1 for an LLM-assisted survey of law system. The system reformulates user queries into multiple queries with scope information, applies them to indirect and direct indices to generate ranked statute lists, and uses a third LLM to generate answers across jurisdictions. Inventors include Gayle May McElvain, Pan Du, Madeline Nicole Stewart Bowie, Merine Thomas, George A. Sanchez, and Ahsin Shabbir.

Textual Data Context Assessment Engine Patent Application

USPTO published patent application US20260099890A1 for a textual data context assessment engine with subsystem architecture. The system extracts data segments from legal authority documents, identifies features in those segments, and compares verification documents against the original sources to detect omissions, additions, changes, or accurate characterizations. Inventors include Gayle May McElvain, Carol Jo Steffen Lechtenberg, and others.

Methods and Systems for Conflict Resolution in Cloud-Based Collaboration - Patent Application

The USPTO published patent application US20260099670A1 covering methods and systems for version conflict resolution in cloud-based collaboration environments. The application (filed October 9, 2024, Application No. 18910912) describes a method for receiving document requests, providing documents according to server schema versions, and resolving conflicts between document, server, and client schema versions.

Financial Dissemination Avatar System for Metaverse Insurance Benefits

USPTO published patent application US20260099981A1 for a financial dissemination avatar system enabling creation of financial avatars in a metaverse representing insured persons and beneficiaries. The system includes an intervener avatar that executes beneficial activities upon trigger events such as the insured person's demise, followed by avatar disintegration upon completion.

Mandatory Account Login Gaming Table System with Responsible Gaming Restrictions

The USPTO published patent application US20260100096A1 for an automated mandatory account-based gaming table system. The system requires players to log into accounts at gaming tables and tracks player activity to enforce responsible gaming restrictions. When tracked activity exceeds thresholds, the system automatically modifies gaming states for specified periods and indicates progress status to players.

Adaptive Real-Time Modeling, Scoring System, Apr 9

Adaptive Real-Time Modeling, Scoring System, Apr 9

IFIAR Releases 2025 Survey of Audit Inspection Findings

Japan's Financial Services Agency announced that the International Forum of Independent Audit Regulators (IFIAR) published its 2025 Survey of Inspection Findings, the 14th annual survey of audit inspection findings identified by IFIAR member audit oversight bodies. Japan's Certified Public Accountants and Auditing Oversight Board participated in the task force that prepared the report and will continue contributing to the project.