Hawaii Residents Guide Storm Flood Claims

Release: Storm / Flood Claim Information

April 2, 2026 at 1:39 am

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If you have NATIONAL FLOOD INSURANCE PROGRAM (NFIP) coverage, start a claim at FloodSmart.gov/recover/start-a-claim.

If you have flood insurance through a PRIVATE CARRIER, contact your insurance company or producer (agent) to start a claim.

General Steps to Filing a Homeowners, Condo, Renters Claim:

• Once it is safe, check for and document damage by taking clear photos / videos.
• Secure your property to prevent further damage and keep receipts for any materials used to do so.
• After reviewing your policy’s coverages and claims procedure, follow the claims procedure or contact your insurance company or producer (agent) to report your damage and FILE A CLAIM.
• Submit proof of loss forms or other claims forms if requested by your insurer.
• Set damaged items aside for later review / inspection by your adjuster.
• Don’t begin permanent repairs until damage is inspected by your adjuster or approved by your insurer.
• Work with your adjuster and a licensed contractor to estimate the cost of repairs.
• Receive settlement check and begin repairs. Be wary of scams. Do not sign your entire claims check over to a contractor. If you have COMPREHENSIVE (OTHER THAN COLLISION) coverage on your motor vehicle insurance policy, contact your auto insurer.

Auto Insurance Claims (if vehicle is non-drivable)

• Contact your auto insurance company or producer (agent) to FILE A CLAIM. Be prepared to provide information on the condition of your vehicle and where it is located.

• If it is determined that your vehicle is a total-loss:

  • Work with your adjuster to determine the condition the vehicle was in prior to the damage and what the mileage was (last safety check paperwork should have this and is a good ballpark).
  • Locate your auto title. If you do not have a copy or it was destroyed, apply for a duplicate copy from the County (Motor Vehicle & Licensing).
  • Research listings for vehicles like yours in your area so you can determine if the offer your insurance company provides is in line with your vehicle’s value.
  • If you agree with the offer, work with your adjuster to finalize your claim and sign paperwork and your title over to them.
  • If you have a loan, your insurer will get a payoff amount from your lender and pay you the balance of the vehicle’s value after your lien is paid off.
  • To expedite your balance payment, see if your insurer will create / accept a limited power of attorney to use to sign off on your portion of the title once the lienholder sends it to them.
  • If you do not agree with the offer, provide your research and work with your adjuster to negotiate the value of your vehicle.
  • Your policy has an appraisal clause you can invoke if you reach in impasse. Auto Insurance Claims (if vehicle is drivable)

• Ensure your and others’ safety by confirming your vehicle is safe to drive.

• Contact your auto insurance company or producer (agent) to FILE A CLAIM. Work with them to estimate the damage or value of your vehicle.

• Once you and your insurer have determined the initial cost of repairs, work with a shop to have your vehicle repaired.

  • If additional damage is discovered during the course of the repairs, your insurer will work with you and the shop on a supplement to the original estimate and issue additional payments as need.
  • If you have a car loan on the damaged vehicle and the repair costs are extensive, your lienholder may be listed on the payment. For a printable PDF of this information, please click here. For more storm claims information, please click here.