Preventative Services Contract Award - 3 Lots
Summary
Shropshire Council has awarded a £5.2 million contract for preventative services under the UK Procurement Act 2023. The contract covers three lots: Supported Hospital Discharge, Community-led Mental Health Outreach, and Community-led Wellbeing and Independence. Awarded suppliers include British Red Cross, ICE Creates Ltd., and Shropshire Mental Health Support.
What changed
Shropshire Council published a contract award notice for preventative services valued at £5.2 million (Notice 2026/S 000-030046). The procurement under OCDS identifier ocds-h6vhtk-058c6d was divided into three lots covering hospital discharge support, mental health outreach, and community wellbeing services. The contract has an initial term of five years with an optional two-year extension subject to performance and budget availability.
The awarded suppliers (British Red Cross, ICE Creates Ltd., and Shropshire Mental Health Support) should review their contractual obligations and performance requirements under the Procurement Act 2023 framework. Healthcare and social services providers should monitor this procurement as a benchmark for similar future opportunities with UK local authorities.
Source document (simplified)
Contract
AMCV 338 - Preventative Services
- Shropshire Council UK7: Contract details notice - Procurement Act 2023 - view information about notice types
Notice identifier: 2026/S 000-030046
Procurement identifier (OCID): ocds-h6vhtk-058c6d (view related notices)
Published 31 March 2026, 6:09pm
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Contents
Scope Lots (3)
- Lot 1. Lot 1: Supported Hospital Discharge
- Lot 2. Lot 2: Community-led Mental Health Outreach
- Lot 3. Lot 3: Community-led Wellbeing and Independence
Contracts (3)
- Contract 1. Lot 1: Supported Hospital Discharge
- Contract 2. Lot 2: Community-led Mental Health Outreach
- Contract 3. Lot 3: Community-led Wellbeing and Independence
Other information Procedure Suppliers (3)
- British Red Cross
- ICE Creates Ltd.
- Shropshire Mental Health Support
Contracting authority
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Description
This is an award notice for Preventative Services.
The three lots are:
•Lot 1: Supported Hospital Discharge
•Lot 2: Community-led Mental Health Outreach
•Lot 3: Community-led Wellbeing and Independence
The contract(s) will run for an initial term of five years, with the option to extend for a further two years, subject to performance and budget availability.
Lot 1. Lot 1: Supported Hospital Discharge
Description
The contract holder will deliver countywide provision for people when they are discharged from hospital or at risk of an unplanned admission. The provision will involve a variety of support including transportation where needed, alongside practical and emotional support that will aid an individual's recovery and reablement, ensuring that health, wellbeing and independence is maximised, and the risk of readmission and/or carer breakdown is minimised. This will include but not be limited to: food shopping/prescriptions collection; access to low level aids, equipment and
assistive technology and connectivity to sustained support that will encourage healthy lifestyles and strong social networks. This provision will maintain a focus on both the needs of individuals being discharged and their family carers.
The maximum annual value for this lot is £200,000.
Lot 2. Lot 2: Community-led Mental Health Outreach
Description
The contract holder will deliver community-led mental health outreach to support individuals facing mental health difficulties and their family carers. This provision aims to enhance health and wellbeing, preventing the escalation of symptoms that might require primary or secondary care interventions or lead to carer breakdown. The services will be available countywide, prioritising accessibility and visibility in areas with the greatest need. The focus will be on equipping individuals with skills, strategies, and tools to empower them to take control of their decisions, actions, behaviours, and thought patterns, thereby improving their ability to cope with the stresses of daily life and lead healthy and fulfilling lives.
The maximum annual value for this lot is £150,000.
Lot 3. Lot 3: Community-led Wellbeing and Independence
Description
The contract holder will provide a range of community led activities that have the ability to encourage and facilitate healthy and resilient communities, recognising the breath of provision that influence and determine good health. The activity will facilitate both practical and emotional support for individuals, including family carers, that will enable people to live as independently as possible within their own home and to engage with their local community. The provision will include practical support and activities aimed at helping individuals to develop/maintain daily living skills, reduce vulnerability, and reduce isolation. The provision will also enable individuals to build confidence to foster meaningful social connections, networks of support, increased activity levels, and access to creative and expressive activities.
The maximum annual value for this lot is £400,000
Contract 1. Lot 1: Supported Hospital Discharge
Lots
Lot 1. Lot 1: Supported Hospital Discharge
Supplier
Contract value
- £1,388,737 including VAT Above the relevant threshold
Date signed
30 March 2026
Contract dates
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2033
- 7 years Description of possible extension:
The contract will be for an initial period of 5 years commencing on the 1st April 2026 with the option to extend for a further period of up to 2 years, subject to performance and budget availability. The contract value stated is for the full duration.
Main procurement category
Services
CPV classifications
Health and social work services
Contract locations
- UKG22 - Shropshire CC
Contract 2. Lot 2: Community-led Mental Health Outreach
Lots
Lot 2. Lot 2: Community-led Mental Health Outreach
Supplier
Contract value
- £1,050,000 including VAT Above the relevant threshold
Date signed
31 March 2026
Contract dates
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2033
- 7 years Description of possible extension:
The contract will be for an initial period of 5 years commencing on the 1st April 2026 with the option to extend for a further period of up to 2 years, subject to performance and budget availability. The contract value stated is for the full duration.
Main procurement category
Services
CPV classifications
Health and social work services
Contract locations
- UKG22 - Shropshire CC
Contract 3. Lot 3: Community-led Wellbeing and Independence
Lots
Lot 3. Lot 3: Community-led Wellbeing and Independence
Supplier
Contract value
- £2,765,000 including VAT Above the relevant threshold
Date signed
31 March 2026
Contract dates
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2033
- 7 years Description of possible extension:
The contract will be for an initial period of 5 years commencing on the 1st April 2026 with the option to extend for a further period of up to 2 years, subject to performance and budget availability. The contract value stated is for the full duration.
Main procurement category
Services
CPV classifications
Health and social work services
Contract locations
- UKG22 - Shropshire CC
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Suppliers
British Red Cross
- Companies House: RC000070 44 Moorfields
London
EC2Y 9AL
United Kingdom
Email: contracts@redcross.org.uk
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1
ICE Creates Ltd.
- Companies House: 03881965 2 Abbots Quay, Monks Ferry
Wirral
CH41 5LH
United Kingdom
Email: tenders@icecreates.com
Region: UKD74 - Wirral
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 3
Shropshire Mental Health Support
- Companies House: 02594511 Suite 3 + 4 Observer House, Hollywell Street
Shrewsbury
SY2 6BL
United Kingdom
Email: trainingsolutions@hotmail.co.uk
Region: UKG22 - Shropshire CC
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 2
Contracting authority
Shropshire Council
- Public Procurement Organisation Number: PCLL-9577-QDZW Guildhall, Frankwell Quay
Shrewsbury
SY3 8HQ
United Kingdom
Contact name: Procurement
Telephone: +441743252992
Email: procurement@shropshire.gov.uk
Region: UKG22 - Shropshire CC
Organisation type: Public authority - sub-central government
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