UK Housing Ombudsman News

Housing Ombudsman Compensation Guidance

The UK Housing Ombudsman has released new compensation guidance, effective April 1, 2026, to promote a consistent and fair approach to compensation awards across the sector. The guidance aims to clarify expectations for landlords and residents, drawing on engagement with both parties and analysis of past maladministration cases.

Housing Ombudsman Report on Apologies in Complaint Handling

The UK Housing Ombudsman has released a report highlighting the importance of meaningful apologies in complaint handling, aligning with its existing guidance. The report uses case examples to illustrate how landlords can improve their apology practices to provide more effective remedies and rebuild resident trust.

Housing Ombudsman Consults on 2026-27 Business Plan

The UK Housing Ombudsman has launched a consultation on its 2026-27 Business Plan, seeking feedback from landlords, residents, and the sector. The plan addresses record complaint volumes and proposes targets for case resolution times and efficiency improvements, alongside a potential membership fee increase.

Housing Ombudsman Multilingual Complaint Videos

The UK Housing Ombudsman has released new multilingual videos to support residents in understanding their complaints process. These videos are now available in an expanded range of languages, including Akan, Arabic, Bengali, and Spanish, in addition to previously available languages. The initiative aims to make the Ombudsman's services more accessible and inclusive for social housing residents in England.

Bristol Council Tenancy Process Overhauled After Vulnerable Resident Made Homeless

The UK Housing Ombudsman has ordered Bristol City Council to overhaul its tenancy processes following a finding of severe maladministration. The council failed a vulnerable resident, leading to homelessness and the disposal of belongings without consent. Changes include enhanced training, record-keeping, and a new process for managing abandoned property.