Housing Ombudsman Multilingual Complaint Videos

UK Housing Ombudsman News

Published March 10th, 2026

Detected March 24th, 2026

Summary

The UK Housing Ombudsman has released new multilingual videos to support residents in understanding their complaints process. These videos are now available in an expanded range of languages, including Akan, Arabic, Bengali, and Spanish, in addition to previously available languages. The initiative aims to make the Ombudsman's services more accessible and inclusive for social housing residents in England.

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What changed

The UK Housing Ombudsman has expanded its offering of multilingual videos designed to assist residents in navigating the complaints process. Phase 2 of this initiative introduces videos in 12 additional languages, including Akan, Arabic, Bengali, Gujarati, Italian, Mandarin, Punjabi, Spanish, Sylheti, Tagalog, Tamil, and Urdu. These videos provide clear explanations of what a complaint is, how to make one, a step-by-step guide to the process, and the Ombudsman's role.

These videos are intended to enhance accessibility and inclusivity for social housing residents across England. While this is an informational release and does not impose new compliance obligations, it highlights the Ombudsman's commitment to clear communication. Compliance officers should be aware of these resources as they may be used by residents seeking to understand the complaints procedure.

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News

More multilingual videos released to support residents making a complaint

10 March 2026

These videos are designed to support residents understand our complaints process better.

We have expanded the range of languages available to help residents understand how to make a complaint and access our service.

These short, easy to follow videos are designed to support residents in navigating our complaints process with confidence. They form a key part of our ongoing commitment to making our service more inclusive, accessible and clear for all.

New languages added in phase 2

The latest set of videos is now available in the following languages:

Languages already available from phase 1

Bulgarian
Cantonese
English
French
Pidgin
Polish
Portuguese
Romanian
Russian
Each video provides:
a clear explanation of what a complaint is and how to make one
a step-by-step guide to the complaints process
an explanation of our role in handling complaints
The videos are designed to be simple, accessible and reflective of the diverse languages spoken by social housing residents in England.

Richard Blakeway, Housing Ombudsman, said: “The second phase of our multilingual videos are an important step in making our service more accessible and inclusive.

“They provide residents with clear, easy to understand guidance on how to make a complaint and what to expect from the process. By reflecting the languages spoken by social housing residents in England, we’re helping to ensure that everyone can access the support they need.

“We’re proud of this progress and will continue expanding the project to reach even more communities.”

Supporting residents with the complaints process videos on YouTube