Multi-modal digital communication architecture for patient engagement

ChangeBridge: Patent Grants - Health Informatics (G16H)

Published March 31st, 2026

Detected March 31st, 2026

Summary

The USPTO granted patent US12592322B2 to Nemedic, Inc. for a multi-modal digital communication architecture enabling patient engagement through web and SMS integration. The system generates session identifiers, creates user journeys, and validates user registration information including names and mobile numbers. Healthcare technology developers should be aware of this newly protected method for patient engagement communications.

View original document View source feed page

What changed

The USPTO granted patent US12592322B2 to Nemedic, Inc. covering a multi-modal digital communication system for patient engagement that combines web-based and SMS communication channels. The system generates session identifiers, creates user journey records in a database, validates user registration information including name and mobile number, and sends SMS messages in response to user web interactions. The patent includes 20 claims and is classified under G16H 80/00 for health informatics.

Healthcare technology companies developing patient engagement platforms should review this patent when designing similar web-to-SMS communication features. Patent grants do not impose regulatory compliance deadlines or penalties, but companies may need to consider licensing or design alternatives to avoid infringement.

Source document (simplified)

← USPTO Patent Grants

Multi-modal digital communication architecture for patient engagement

Grant US12592322B2 Kind: B2 Mar 31, 2026

Assignee

Nemedic, Inc.

Inventors

Bradford G. Bichey, Andrew Richard Bichey, II, Juan Vicente Rangel, Jr.

Abstract

A method of leveraging a multi-modal digital communication architecture for patient engagement according to one embodiment includes generating a session identifier for a session between the computing system and a client device of a user in response to loading a web resource on the client device, creating a user journey in a database of the computing system, associating the session identifier with the user journey, validating user registration information of the user, wherein the user registration information includes a name of the user and a mobile number of a user mobile device of the user, receiving a user message from the user via the client device, and sending a Short Message Service (SMS) message to the user mobile device in response to receiving the user message from the user via the client device to establish an SMS-based communication channel with the user.