Anthony Arter Extends Pensions Ombudsman Term
Summary
The Department for Work and Pensions and The Pensions Ombudsman announced the extension of Anthony Arter's term as Pensions Ombudsman for twelve months. The extension follows steady increases in business and the transfer of the Early Resolution Service in 2018. Arter's full-time annual remuneration is £143,095.
What changed
The DWP and The Pensions Ombudsman announced the extension of Anthony Arter's term as Pensions Ombudsman for an additional twelve months. The press release notes the office has seen steady increases in business and completed transformation to provide enhanced digital services. Arter's remuneration for the full-time role is stated as £143,095 annually.
Affected parties include pension scheme members seeking dispute resolution and employers with pension obligations. This is an administrative announcement regarding leadership continuity at the tribunal; it does not create new compliance obligations for pension scheme trustees, employers, or service providers.
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Apr 20, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Press release
The Pensions Ombudsman to continue tenure
Anthony Arter will continue in his role as the Pensions Ombudsman for another year.
From: Department for Work and Pensions, The Pensions Ombudsman and Guy Opperman Published 22 July 2021
This was published under the 2019 to 2022 Johnson Conservative government
Minister for Pensions Guy Opperman said:
The role of the Pensions Ombudsman is to lead an independent, customer-focused organisation offering an accessible service for handling complaints.
This is a challenging time to lead the service, having taken on new responsibilities and undergone a major transformation to provide an enhanced digital experience. Anthony’s experience in the role will be a real asset in the year ahead.
Pensions Ombudsman Anthony Arter said:I am delighted that my term as the Pensions Ombudsman has been extended for twelve months. We have made great inroads into improving the customer journey over recent years and especially the last year given the challenges of the Covid-19 pandemic, alongside the continued long-term trend of increased demand.
I expect these challenges to continue over the coming year, as the impact of the pandemic on the financial landscape becomes clearer.
I have an excellent team of staff and volunteers at the Pensions Ombudsman, and look forward to working with them and our newly-expanded Corporate Board to further improve the service offered to our customers in resolving their pensions disputes.
In recent years, the office has seen a steady increase in business, which also includes the transfer of the Early Resolution Service from The Pensions Advisory Service to the Pensions Ombudsman in March 2018.
The main responsibilities of the Pension Ombudsman are to:
- investigate and determine pensions complaints
- investigate and determine disputes concerning the Pension Protection Fund, and hear appeals against decisions made by the Financial Assistance Scheme manager
- work with the Pensions Ombudsman Board to set the strategic direction for the organisation
- and build constructive and effective relationships with external and internal stakeholders, including the DWP and its Ministers.
Further information
- The Pension Ombudsman is entitled to an annual remuneration of £143,095 for this full time role.
- Two roles are fulfilled, the Pensions Ombudsman and the Pension Protection Fund Ombudsman.
- The Pensions Ombudsman is a statutory tribunal and Non-Departmental Public Body (NDPB) sponsored by the DWP.
Contact Press Office
Media enquiries for this press release – 0115 965 8781
Press Office
Caxton House
Tothill Street
London
SW1H 9NA
Telephone: 0115 965 8781
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Published 22 July 2021
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