Cetera Financial Group Data Breach Notification

Enrollment Code: < > P.O. Box 1907 Enrollment Deadline: June 25, 2026 Suwanee, GA 30024 To Enroll, Scan the QR Code Below: < > < > <

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Or Visit: https://app.idx.us/account-creation/protect March 25, 2026 Dear < > < >: Cetera Financial Group (“Cetera”) writes to notify you of an email event that may involve some of your personal information. This notice provides you with details about our response and resources available to you to help protect your information, should you feel it is appropriate to do so. Due to the requirements of Massachusetts law, we are unable to provide further detail about the nature of the event in this letter. However, you may obtain additional information by calling the dedicated assistance line below. Cetera treats its responsibility to safeguard information as an utmost priority. Cetera conducted an investigation into this event to determine what happened and what personal information may have been involved. Through this investigation, we determined that an involved email account contained your name and < >. We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your account statements and monitoring your free credit reports for suspicious activity and to detect errors over the next 12 to 24 months. Any suspicious activity should be promptly reported to your bank, credit card company, or other applicable institution. You may also review the information contained below. Further, you may enroll in the complimentary 24-month monitoring services being offered. While Cetera will cover the cost of these services, you will need to enroll yourself in the services we are offering, if you would like to do so.

Enroll in Credit Monitoring Services ment. Scan the QR image or go to https://app.idx.us/account-creation/protect and follow the1. Website and Enroll

instructions for enrollment using your Enrollment Code provided at the top of the letter. the credit monitoring provided as part of your IDX identity protection membership. The monitoring included2. Activate

in the membe rship must be activated to be effective. Note: You must have established credit and access to a computer and the internet to use this service. If you need assistance, IDX will be able to assist you. Contact IDX at 1-855-830- 5994 to gain additional information about this event and speak with3. Telephone.

knowledgeable representatives about the appropriate steps to take to protect your credit identity.

Steps You May Take to Protect Personal Information

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll- free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report. Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below. As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft. Should you wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:

Equifax Experian TransUnion

https://www.equifax.com/personal/credit- https://www.experian.com/help/ https://www.transunion.com/data- report-services/ breach-help 1-888-298-0045 1-888-397-3742 1-833-799-5355 Equifax Fraud Alert, P.O. Box 105069 Experian Fraud Alert, P.O. Box TransUnion Fraud Alert, P.O. Box Atlanta, GA 30348-5069 9554, Allen, TX 75013 2000, Chester, PA 19016 Equifax Credit Freeze, P.O. Box 105788 Experian Credit Freeze, P.O. TransUnion Credit Freeze, P.O. Atlanta, GA 30348-5788 Box 9554, Allen, TX 75013 Box 160, Woodlyn, PA 19094 Under Massachusetts law, you have the right to obtain any police report filed in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it. You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.

For More Information

If you have questions, please contact our dedicated call center at 1-855-830-5994 between Monday through Friday from 6 am - 6 pm Pacific Time. Sincerely,

Cetera Financial Group