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March 26, 2026 Get Citation Alerts Download PDF Add Note

Bulah Marie Garrett, Individually and as Representative of the Estate of Lyndell Ray Garrett, Deceased; Lisa Garrett; And Shelly Garrett v. Wal-Mart Stores, LLC D/B/A Wal-Mart Supercenter 561 and Greyhound Lines, Inc.

Texas Court of Appeals, 11th District (Eastland)

• Citations: None known
• Docket Number: 11-24-00058-CV
• Nature of Suit: Miscellaneous/other civil

• Disposition: Affirmed

• Opinion

• Authorities (43)

• Cited By (0)

• Summaries (0)

• Similar Cases (37.6K)

• PDF

Disposition

Affirmed

Lead Opinion

Opinion filed March 26, 2026

In The

Eleventh Court of Appeals

---

No. 11-24-00058-CV

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BULAH MARIE GARRETT, INDIVIDUALLY AND AS
REPRESENTATIVE OF THE ESTATE OF LYNDELL RAY
GARRETT, DECEASED; LISA GARRETT; AND SHELLY
GARRETT, Appellants
V.
WAL-MART STORES TEXAS, LLC D/B/A WAL-MART
SUPERCENTER #561 AND GREYHOUND LINES, INC.,
Appellees

On Appeal from the 91st District Court
Eastland County, Texas
Trial Court Cause No. CV2045855

OPINION
This appeal arises from a tragic incident where a mentally ill man that had
been kicked off of a Greyhound bus murdered a random customer at the Wal-Mart
in Eastland. Appellants are Bulah Marie Garrett, individually and as representative
of the estate of Lyndell Ray Garrett; Lisa Garrett; and Shelly Garrett (the Garretts).
Appellees are Wal-Mart Stores Texas, LLC d/b/a Wal-Mart Supercenter #561 (Wal-
Mart) and Greyhound Lines, Inc. (Greyhound). The trial court granted the motions
for summary judgment filed by Greyhound and Wal-Mart.
On appeal, the Garretts challenge the trial court’s summary judgment orders,
asserting that the trial court erred when it found that Wal-Mart and Greyhound did
not owe a duty of care to the decedent and that their actions were not a proximate
cause of the incident. We affirm.
Factual and Procedural Background
On March 7, 2019, Brad Wilson boarded a Greyhound bus in Dallas that was
bound for Midland. The driver of the bus was Wayne Owens.
After the bus left the terminal, Wilson began talking to himself and blurting
out noises. Deandre Woods, one of the passengers on the bus, stated by affidavit
that “[a]s the trip went on, [Wilson] became more aggressive and started kicking
seats and windows.” Furthermore, “[h]e wouldn’t stop even when [Owens] asked
him to calm down.”
Eventually, Owens pulled over at a convenience store in Eastland, and “let
[Wilson] off [of the bus] out there.” In that regard, Owens testified that Wilson
wanted to get off the bus and that he let him once Owens could get off of the
interstate. Owens testified that he did this because it seemed to him that Wilson was
having a mental disturbance or that he was “on drugs or something like that,” and
that he was concerned for the safety of his passengers.1 In his affidavit, Woods
stated that he was “glad that happened before someone got hurt.”

1
The Garretts contend that Wilson is a diagnosed schizophrenic.

2
According to Alan Smith, the Director of Safety for Greyhound, a driver has
no general obligation to notify the corporate office or law enforcement when a
passenger gets off the bus before the passenger’s scheduled destination. However,
when a driver regards a passenger as a threat “because of his dangerous or erratic
behavior,” the driver is responsible for notifying local authorities after removing the
passenger from the bus.
Owens testified that, after he let Wilson off the bus, he believed that there was
“[p]robably a good possibility” that he might go hurt someone. Likewise, in his
affidavit, Woods stated that it was not “totally surprising” for him to learn that
Wilson had later stabbed someone to death. Woods recounted that, at one point, he
had “opened [his] eyes to see [Wilson] glaring” at him, and that he “had a strong
sense that [Wilson] wanted to hurt [him].” However, Woods also added that his
perception of the threat posed by Wilson was difficult to describe. He indicated that
“[y]ou would have to be there and see the look in his eyes to fully understand it and
appreciate how threatening he seemed.”
However, Owens took no steps to notify Greyhound headquarters or local law
enforcement regarding the threat of violence posed by Wilson. Owens testified that,
at the time of the incident, he was behind schedule, and his passengers were going
to have to wait in Abilene for “24 hours or something like that” if they didn’t make
their connection. He further testified that, if he called the police, it was going to take
additional time and that he would have “[l]ost at least maybe 45 minutes to an hour
or something like that.”
There is evidence that, after Wilson exited the bus, he went to the local Wal-
Mart store, where he received a money transfer for $100. The money transfer was
processed by Jeannie Christian, a Wal-Mart assistant manager. Christian testified
that she “[j]ust . . . didn’t like” Wilson and that there was something about Wilson

3
“that wasn’t right.” However, she added that “[h]e was just an odd sort . . . [and]
there [are] other odd people that come in there.”
Surveillance footage from Wal-Mart shows that, a few minutes after he
acquired the money, Wilson approached a register in an attempt to purchase several
items. However, before the transaction was complete, he ran back to the service
desk and yelled at Christian, accusing her of keeping his photo ID after the money
transfer. Christian then informed Wilson that the ID was in his wallet, and Wilson
returned to the register to purchase the items, including a three-inch folding
pocketknife that would later become the murder weapon. There is evidence that, at
the same time Wilson purchased the pocketknife, he also purchased two six-packs
of beer.
Police reports by officers with the Eastland Police Department indicate that
over the next one and one-half hours, Wilson was on and off of the property, leaving
at least two times. He eventually returned to the property at 3:05 p.m., at which
point he plugged his phone into a charger in an outlet beside a vending machine
located outside of the store. Surveillance footage shows that, during this time,
Wilson appeared to watch or follow at least two customers before returning to the
location beside the vending machine.
Carla Hill was one of the customers that was approached by Wilson. At the
time, Hill was at the store with her husband, who had Alzheimer’s disease and was
90% blind. After she and her husband got out of their vehicle, Wilson came up to
them and spoke to them, but Hill “did not understand what he said.” Hill testified
that she “could tell that something wasn’t quite right with [Wilson].” She then put
her husband back into the vehicle and locked the door before heading into the store.
There, she reported his presence to Linda Young, a Wal-Mart employee who was
working in the self-checkout lane. She told Young about her encounter with Wilson

4
and advised that they should send at least two men out to speak to him, because of
her fear that he might harm anyone trying to approach him. However, the record
does not indicate that Hill reported that Wilson was harming or threatening to harm
anyone. Rather, she merely expressed a concern that Wilson might pose a risk based
on her belief that “something wasn’t quite right with him.”
In an affidavit, Young generally confirmed the events that were described by
Hill. However, she testified that she was prohibited from leaving the register and
that she had no means of immediately communicating Hill’s report to management.
The Garretts do not point to any evidence indicating that Wal-Mart employees
were aware of Wilson’s erratic conduct outside of the store based on direct
observations. Instead, the record indicates that Wal-Mart’s knowledge was based
on the indirect information that had been provided by Hill. Furthermore, the Garretts
do not point to any evidence indicating that Wilson had previously engaged in
violent conduct outside of the store, nor do they indicate that such violent conduct
had been observed by or reported to Wal-Mart employees.
It is undisputed that, shortly after Hill reported Wilson’s conduct to Young,
Wilson assaulted and killed Lyndell Garrett with the pocketknife that he had
purchased earlier in the day.
The Garretts filed suit against Greyhound and Wal-Mart, alleging causes of
action for negligence and gross negligence. Thereafter, they filed their first amended
petition, alleging the same causes of action. In their first amended petition, the
Garretts claimed that, as a common carrier, Greyhound “owed the highest level of
care to its passengers and the public.” They also claimed that Greyhound “violated
its ordinary duty to exercise ordinary care, as well as its duty as a common carrier”
and that it failed in such duty by “[r]emoving Wilson . . . in a strange city without
calling for support from mental health services or law enforcement officials.”

5
Wal-Mart and Greyhound filed motions for summary judgment. Greyhound’s
motion was initially denied. However, the trial court granted Wal-Mart’s motion
and signed a take-nothing judgment in favor of Wal-Mart. Greyhound then filed a
motion for reconsideration. The trial court set a hearing on Greyhound’s motion for
reconsideration for January 22, 2024. On January 19, 2024, the Garretts filed their
second amended petition, which included a new allegation stating that Greyhound
was negligent in “undertaking the care and transportation of [a] passenger and then
discharging such undertaking in a negligent manner.” The hearing on Greyhound’s
motion proceeded on January 22, as scheduled, and the trial court granted
Greyhound’s motion for summary judgment. This appeal followed.
Analysis
In two issues, the Garretts assert that the trial court erred in granting the
motions for summary judgment filed by Greyhound and Wal-Mart. Wal-Mart and
Greyhound sought summary judgment on both traditional and no-evidence grounds.
A party moving for traditional summary judgment bears the burden of proving
that there is no genuine issue of material fact and that it is entitled to judgment as a
matter of law. TEX. R. CIV. P. 166a(c);2 Nassar v. Liberty Mut. Fire Ins. Co., 508
S.W.3d 254, 257 (Tex. 2017). To be entitled to a traditional summary judgment, a
defendant must conclusively negate at least one essential element of the cause of
action being asserted or conclusively establish each element of an affirmative
defense. Sci. Spectrum, Inc. v. Martinez, 941 S.W.2d 910, 911 (Tex. 1997).
Evidence is conclusive only if reasonable people could not differ in their

2
We note that the Texas Supreme Court has recently revised Rule 166a. Although the “rewrite is
not intended to substantively change the law,” it has resulted in a renumbering of the provisions of the rule.
See Final Approval of Amendments to Rule 166a of the Texas Rules of Civil Procedure, Misc. Docket
No. 26-9012 (Tex. Feb. 27, 2026). The amendments to this rule only apply to motions for summary
judgment filed on or after March 1, 2026. Because the motions for summary judgment in this case were
filed prior to that date, we refer to the rule in effect at the time the motions were filed. See id.

6
conclusions. City of Keller v. Wilson, 168 S.W.3d 802, 816 (Tex. 2005). If the
movant initially establishes a right to summary judgment on the issues expressly
presented in the motion, then the burden shifts to the nonmovant to present to the
trial court any issues or evidence that would preclude summary judgment. See City
of Houston v. Clear Creek Basin Auth., 589 S.W.2d 671, 678–79 (Tex. 1979).
“A no-evidence summary judgment is essentially a pretrial directed verdict,
and we apply the same legal sufficiency standard in reviewing a no-evidence
summary judgment as we apply in reviewing a directed verdict.” King Ranch, Inc. v.
Chapman, 118 S.W.3d 742, 750–51 (Tex. 2003); Heirs of Del Real v. Eason, 374
S.W.3d 483, 486 (Tex. App.—Eastland 2012, no pet.). As such, we review the
evidence in the light most favorable to the nonmovant, disregarding all contrary
evidence and inferences. King Ranch, 118 S.W.3d at 751.
“A no evidence point will be sustained when (a) there is a complete absence
of evidence of a vital fact, (b) the court is barred by rules of law or of evidence from
giving weight to the only evidence offered to prove a vital fact, (c) the evidence
offered to prove a vital fact is no more than a mere scintilla, or (d) the evidence
conclusively establishes the opposite of the vital fact.” Merrell Dow Pharm., Inc. v.
Havner, 953 S.W.2d 706, 711 (Tex. 1997) (citing Robert W. Calvert, “No Evidence”
and “Insufficient Evidence” Points of Error, 38 TEX. L. REV. 361, 362–63 (1960)).
Thus, “a no-evidence summary judgment is improperly granted if the respondent
brings forth more than a scintilla of probative evidence to raise a genuine issue of
material fact.” King Ranch, 118 S.W.3d at 751; Tex. Petrol. Land Mgmt., LLC v.
McMillan, 641 S.W.3d 831, 840 (Tex. App.—Eastland 2022, no pet.). “Less than a
scintilla of evidence exists when the evidence is ‘so weak as to do no more than
create a mere surmise or suspicion’ of a fact.” King Ranch, 118 S.W.3d at 751
(quoting Kindred v. Con/Chem, Inc., 650 S.W.2d 61, 63 (Tex. 1983)); McMillan,

7
641 S.W.3d at 840. “More than a scintilla of evidence exists when the evidence
‘rises to a level that would enable reasonable and fair-minded people to differ in their
conclusions.’” King Ranch, 118 S.W.3d at 751 (quoting Havner, 953 S.W.2d at
711); McMillan, 641 S.W.3d at 840. Ordinarily, when a party moves for summary
judgment on both traditional and no-evidence grounds, we first consider the no-
evidence motion. KMS Retail Rowlett, LP v. City of Rowlett, 593 S.W.3d 175, 181
(Tex. 2019).
Where, as here, the trial court’s order does not specify the grounds relied upon,
we must affirm summary judgment “if any of the summary judgment grounds are
meritorious.” FM Props. Operating Co. v. City of Austin, 22 S.W.3d 868, 872 (Tex.
2000).
Negligence
“The elements of a negligence cause of action are the existence of a legal duty,
a breach of that duty, and damages proximately caused by the breach.” Tenaris Bay
City Inc. v. Ellisor, 718 S.W.3d 193, 197 (Tex. 2025) (quoting Rodriguez-Escobar v.
Goss, 392 S.W.3d 109, 113 (Tex. 2013)).
“The threshold inquiry in a negligence case is duty.” Elephant Ins. Co.,
LLC v. Kenyon, 644 S.W.3d 137, 144 (Tex. 2022) (quoting Greater Hous. Transp.
Co. v. Phillips, 801 S.W.2d 523, 525 (Tex. 1990)). Whether a duty exists “is a
question of law for the court to decide from the facts surrounding the occurrence in
question.” Id. at 145 (quoting Phillips, 801 S.W.2d at 525).
Proximate cause requires proof of two elements: (1) cause in fact and
(2) foreseeability. Ellisor, 718 S.W.3d at 197. “Cause in fact, in turn, also has two
essential components: (1) ‘but for’ causation, and (2) ‘substantial factor’ causation.”
Id. (quoting Pediatrics Cool Care v. Thompson, 649 S.W.3d 152, 158 (Tex. 2022)).
Thus, a party’s negligence is the cause-in-fact of an injury if (1) “without the act or

8
omission, the harm would not have occurred” (“but for” causation), and (2) “the
negligence was a substantial factor in causing the injury” (“substantial factor”
causation). Thompson, 649 S.W.3d at 158 (quoting Gunn v. McCoy, 554 S.W.3d
645, 658 (Tex, 2018)).
“But for” causation simply means that, absent the allegedly negligent act or
omission, “the harm would not have occurred.” Rogers v. Zanetti, 518 S.W.3d 394,
403 (Tex. 2017) (quoting Doe v. Boys Clubs of Greater Dallas, Inc., 907 S.W.2d
472, 477 (Tex. 1995)).
“[T]he substantial-factor inquiry incorporates ‘the idea of responsibility’ into
the question of proximate cause.” Werner Enters., Inc. v. Blake, 719 S.W.3d 525,
537 (Tex. 2025) (quoting Lear Siegler, Inc. v. Perez, 819 S.W.2d 470, 472 (Tex.
1991)). It “is used to denote the fact that the defendant’s conduct has such an effect
in producing the harm as to lead reasonable men to regard it as a cause, using that
word in the popular sense.” Lear Siegler, 819 S.W.2d at 472 (quoting RESTATEMENT
(SECOND) OF TORTS § 431, cmt. a (A.L.I. 1965)). As such, “[l]iability does not fall
on . . . participants . . . whose actions merely ‘created the condition which made the
injury possible.’” Werner, 719 S.W.3d at 528 (quoting IHS Cedars Treatment Ctr.
of DeSoto, Tex., Inc. v. Mason, 143 S.W.3d 794, 803 (Tex. 2004)).
“Foreseeability means that the actor, as a person of ordinary intelligence,
should have anticipated the dangers that his negligent act created for others.”
Nixon v. Mr. Prop. Mgmt. Co., 690 S.W.2d 546, 549–50 (Tex. 1985). However,
once an actor has created a dangerous situation, foreseeability does not require that
the actor anticipate the “precise manner in which injury will occur.” Travis v. City
of Mesquite, 830 S.W.2d 94, 98 (Tex. 1992).
Generally, the criminal conduct of a third party is considered to be a
“superseding cause” that relieves a defendant of liability. El Chico Corp. v. Poole,

9
732 S.W.2d 306, 313 (Tex. 1987). However, the defendant’s negligence “is not
superseded and will not be excused when the criminal conduct is a foreseeable
result” of such negligence. Travis, 830 S.W.2d at 98; Poole, 732 S.W.2d at 314.
Greyhound’s Motion for Summary Judgment
Greyhound sought summary judgment on both traditional and no-evidence
grounds on the issues of duty and proximate cause.
A. Duty
The Garretts assert that Greyhound owed a duty of care to Lyndell based on
two independent theories. First, they argue that Greyhound was under a duty to
control the conduct of Wilson based on its responsibilities as a common carrier.
Second, they contend that, in undertaking to remove Wilson from the bus,
Greyhound assumed a duty to Lyndell to protect him from Wilson’s actions.3
1. Greyhound’s Duties as a Common Carrier
“Generally, there is no duty to control the conduct of third persons.” Phillips,
801 S.W.2d at 525. However, the Garretts assert that Greyhound owed a duty of
care to Lyndell based on a special relationship between Greyhound and Wilson. See
Tex. Home Mgmt., Inc. v. Peavy, 89 S.W.3d 30, 34 (Tex. 2002) (The general rule
“does not apply when a special relationship exists between an actor and another that
imposes upon the actor a duty to control the other’s conduct.”); Phillips, 801 S.W.2d
at 525 (first citing Otis Eng’g Corp. v. Clark, 668 S.W.2d 307, 309 (Tex. 1983); and
then citing RESTATEMENT (SECOND) OF TORTS § 315(a) (A.L.I. 1965)).
The supreme court’s holdings on this question rely in part on Section 315(a)
on the Restatement (Second) of Torts, which provides that “[t]here is no duty . . . to
control the conduct of a third person as to prevent him from causing physical harm

In their pleadings, the Garretts also asserted that Greyhound owed a duty to Lyndell based on its
3

“ordinary duty to exercise ordinary care.” However, they do not make this argument on appeal.
10
to another unless . . . a special relation exists between the actor and the third person
which imposes a duty upon the actor.” RESTATEMENT (SECOND) OF TORTS § 315(a)
(A.L.I. 1965); Otis, 668 S.W.2d at 309. The Restatement then indicates that “[t]he
relations between the actor and a third person which require the actor to control the
third person’s conduct are stated in [Sections] 316–19.” RESTATEMENT (SECOND)
OF TORTS § 315, cmt. c. Those sections, in turn, address the duty of a parent to
control the conduct of their child (Section 316), the circumstances in which a master
is responsible to control the conduct of their servant (Section 317), the duty of a
possessor of land to control the conduct of a licensee (Section 318), and the duty of
those who “take[] charge of a third person” (Section 319). See id. §§ 316–19.
The first three circumstances do not apply to Greyhound. Furthermore, while
the Garretts insist that the fourth circumstance, “tak[ing] charge of a third person,”
is applicable, they provide no compelling argument for applying that standard to its
relationship with Wilson.
The Garretts’ argument for imposing a duty on Greyhound begins with the
supreme court’s opinion in Otis. In that case, an employer instructed its employee
to drive on a public road, knowing that he was intoxicated. 668 S.W.2d at 308. We
have recently recognized that, under the standard that was established by the
supreme court in Otis, an employer cannot engage in an affirmative act of control
over an employee that is negligent, thereby exposing the public to harm. Herrera v.
CWJ Forklift Serv., LLC, No. 11-24-00019-CV, 2026 WL 246983, at *5–6 (Tex.
App.—Eastland Jan. 30, 2026, no pet. h.). In Herrera, we concluded that, when the
employer therein instructed an intoxicated employee that he should not drive, such
an act was neither an affirmative act of control, nor was it negligent. Id. at *5. As
such, the employer was not responsible for a subsequent motor vehicle accident that
was caused by the employee’s intoxication. Id.

11
We do not comment on the circumstances in which the principles enunciated
in Otis can be applied outside of the employer-employee context. However, even if
we assume that Otis could be extended to the relationship between a common carrier
and its passenger, the actions of Greyhound in this instance do not rise to the level
of an affirmative and negligent act of control over Wilson that could create a duty
on the part of Greyhound to prevent Wilson from causing an unreasonable risk of
harm to members of the general public. Greyhound did not instruct Wilson to do
anything at all, much less to undertake an action that posed a danger to the public.
It merely let him off the bus. Under such circumstances, Greyhound’s control over
Wilson was neither affirmative, nor negligent. See id.
In support of their argument that Greyhound had a duty to protect the general
public from Wilson’s conduct, the Garretts also point to Missouri, K. & T. Ry. Co.
of Tex. v. Wood, 66 S.W. 449 (1902). In that case, a railroad company retained a
surgeon to take charge of an employee that had broken out with smallpox. Id. at
450. The employee, who was “delirious with fever,” was then quarantined in a tent
under guard. Id. Subsequently, the employee escaped and exposed Wood and his
child to smallpox. Id. The supreme court held that having taken charge of the
employee, and having undertaken to isolate and prevent him from spreading the
disease, the employer was responsible for exposing Wood and his child to the
disease. Id. at 450–51.
Although the railroad company in Wood was, like Greyhound, a common
carrier, its duty to exercise ordinary care was not based on its role as a common
carrier, but on its role as an employer who had assumed responsibility for restraining
an incapacitated employee. Id. Furthermore, and contrary to the assertions that are
made in the Garretts’ brief, the employee who exposed Wood to smallpox was not a
“passenger who got off the train and infected Wood.” Id. Instead, a duty was

12
imposed in Wood because the employer had explicitly assumed responsibility for
protecting others from exposure to a disease by a “delirious” employee. Id. at 450.
In this instance, Greyhound never made an explicit agreement with anyone to put
Wilson in custody or to otherwise protect the public from his conduct.
We conclude that Greyhound did not “take charge” of Wilson in a manner that
obligated it to protect the general public from harm, as contemplated in Section 319
of the Restatement (Second) of Torts. Instead, when it removed Wilson from the
bus, Greyhound severed the carrier-passenger relationship between the two, ending
any ongoing obligations that it may have assumed by accepting him as a passenger
earlier in the day.
The Garretts also point to the decision by the San Antonio Court of Appeals
in Kenyon v. Elephant Ins. Co., LLC, 628 S.W.3d 868 (Tex. App.—San Antonio
2020), rev’d, 644 S.W.3d 137 (Tex. 2022). In that case, the court cited Section 314A
of the Restatement for the proposition that special relationships include the
relationship of “common carrier to passenger.” Id. at 887; RESTATEMENT (SECOND)
OF TORTS § 314A(1).

Section 314A is inapplicable in the present case for at least two reasons.
First, the issue in Kenyon was not whether a common carrier owes a duty to
the general public to protect it from the conduct of one of its passengers. Instead,
Kenyon posed the question of whether, under the narrow facts of that case, an
insurance company should have taken steps to avoid injury to an insured who was
at an accident scene. 628 S.W.3d at 902–03. In that case, an insured, acting at the
behest of the insurer, was standing on a roadside and photographing damage to his
vehicle when he was struck by a second vehicle that had lost control as a result of
rainy conditions. 628 S.W.3d at 878–79. As such, the holding in Kenyon has
nothing to do with the relationship between common carriers and their passengers.

13
Second, and more importantly, the portion of the Restatement which is cited
by the Kenyon court is unrelated to the issue in this case. Section 314A concerns
“Special Relations Giving Rise to [a] Duty to Aid or Protect.” RESTATEMENT
(SECOND) OF TORTS § 314A (title). It provides that “[a] common carrier is under a
duty to its passengers to take reasonable action . . . to protect them against
unreasonable risk of physical harm.” Id. § 314A(1) (emphasis added). It does not
concern the duty that a common carrier may owe to protect the general public from
the conduct of its former passengers.
Finally, we note that several of the Garretts’ arguments are based on claims
that Greyhound failed to follow its own internal policies. For example, the Garretts
maintain that Greyhound corporate policy required Owens to complete an incident
report for corporate headquarters and to instruct his passengers to complete loading
slips. They also maintain that Greyhound corporate policy required Owens to notify
law enforcement that Wilson had been dropped off in Eastland.
It is possible that some of these policies were created to protect the general
public from the dangerous conduct of former Greyhound passengers such as Wilson.
Nevertheless, even if they were created for such a purpose, they do not alone create
a standard of care. FFE Transp. Servs., Inc. v. Fulgham, 154 S.W.3d 84, 92 (Tex.
2004) (“[A] company’s internal policies ‘alone do not determine the governing
standard of care.’”) (quoting Fence v. Hospice in the Pines, 4 S.W.3d 476, 481 (Tex.
App. —Beaumont 1999, pet. denied)); Cleveland Reg’l Med. Ctr., L.P. v. Celtic
Props., L.C., 323 S.W.3d 322, 351 (Tex. App.—Beaumont 2010, pet. denied) (“A
company’s internal policies or procedures will not create a negligence duty where
none otherwise exists.”); Owens v. Comerica Bank, 229 S.W.3d 544, 547 (Tex.
App.—Dallas 2007, no pet.) (“The Texas Supreme Court has refused to create a
standard of care or duty based upon internal policies, and the failure to follow such

14
policies does not give rise to a cause of action in favor of customers or others.”). We
therefore reject any argument that, by creating internal policies regarding the
reporting and documentation of incidents on its buses, Greyhound somehow took on
a duty to protect the general public from the criminal conduct of its former passenger.
We furthermore reject any argument, whether based on the Restatement or
otherwise, that a common carrier owes a general duty to protect members of the
public4 from the conduct of its passengers, or former passengers.
The Garretts also contend that Greyhound owed a duty to Lyndell to protect
him from the conduct of Wilson as a result of its alleged negligence in undertaking
to remove Wilson from the bus. See Torrington Co. v. Stutzman, 46 S.W.3d 829,
837 (Tex. 2000) (“[W]e have recognized that a duty to use reasonable care may arise
when a person undertakes to provide services to another, either gratuitously or for
compensation.”). However, the Garretts failed to file a pleading that asserted this
claim in a timely manner.
“A defendant moving for summary judgment is required to meet the plaintiff’s
causes of action as they are pleaded and to demonstrate that the plaintiff cannot
prevail on those claims.” MedStar Funding, LC v. Willumsen, 650 S.W.3d 809, 813
(Tex. App.—Houston [14th Dist.] 2022), opinion supplemented on denial of reh’g,
651 S.W.3d 569 (Tex. App.—Houston [14th Dist.] 2022, no pet.). However, a
defendant is not required to develop summary judgment evidence regarding claims
that are not a part of the pleadings. Id.
In Texas, pleadings must “provide fair notice of the claim and the relief sought
such that the opposing party can prepare a defense.” In re Lipsky, 460 S.W.3d 579,

4
We do not comment on the duty, if any, of a common carrier to protect its own passengers from
the conduct of other passengers. That question is not directly at issue under these facts. See Parrilla v.
King Cnty., 157 P.3d 879, 887 (2007) (“It is true that [in Washington] a common carrier of passengers owes
the highest degree of care to protect its passengers from harm. However, that duty is one owed to the
passengers themselves, not a duty owed to third parties.”) (citations omitted).
15
590 (Tex. 2015) (orig. proceeding) (citing TEX. R. CIV. P. 45, 47). Under this
standard, a pleading must give notice of the essential facts, as well as the cause of
action that is asserted and the relief that is sought. In re First Reserve Mgmt., L.P.,
671 S.W.3d 653, 661–62 (Tex. 2023) (orig. proceeding). “Providing only fair notice
of factual allegations does not provide fair notice of claims or causes of action
asserted based on those alleged facts.” Montelongo v. Abrea, 622 S.W.3d 290, 300
(Tex. 2021). Furthermore, a claim based on one variation of a cause of action will
not ordinarily support a claim based on alternative variations. See Huff Energy Fund,
L.P. v. Longview Energy Co., 482 S.W.3d 184, 194, 197–98 (Tex. App.—San
Antonio 2015), aff’d, Longview Energy Co. v. Huff Energy Fund LP, 533 S.W.3d
866, 878 (Tex. 2017) (finding that plaintiff who had properly pled a breach of
fiduciary duty “by taking a corporate opportunity,” had not pled a breach of fiduciary
duty “by engaging in competition”).
Under our “fair notice” rules, a party’s omission of a cause of action is not
fatal to the pleading if the cause of action “may be reasonably inferred from what is
specifically stated.” Boyles v. Kerr, 855 S.W.2d 593, 601 (Tex. 1993). Additionally,
although the pleadings are generally construed liberally in favor of the pleader when
special exceptions have not been filed, Roark v. Allen, 633 S.W.2d 804, 809 (Tex.
1982), a defendant is not under an obligation to file special exceptions seeking
clarification regarding a cause of action that cannot be reasonably inferred from the
existing pleadings. Huff Energy, 482 S.W.3d at 198.
Prior to filing their second amended petition, the Garretts had asserted that
Greyhound was negligent based on (1) “its ordinary duty to exercise ordinary care”
and (2) based on its duty as a common carrier. However, they had not asserted a
claim against Greyhound based on the theory that Greyhound assumed a duty to
Lyndell based on the “undertaking” of removing Wilson from its bus.

16
Rule 63 of the Texas Rules of Civil Procedure states that, while parties are
generally free to amend their pleadings, “pleas offered for filing within seven days
of the date of trial or thereafter . . . shall be filed only after leave of the judge is
obtained.” TEX. R. CIV. P. 63. Furthermore, “[a] summary judgment proceeding is
a trial within the meaning of Rule 63.” Goswami v. Metro. Sav. & Loan Ass’n, 751
S.W.2d 487, 490 (Tex. 1988).
There is no indication in the record that the Garretts secured leave from the
trial court before they filed their second amended petition on January 19, only three
days before the hearing to reconsider Greyhound’s motion for summary judgment.
There is likewise no indication the trial court considered the amended pleading as a
part of the proceedings on the motion for summary judgment. See id. (“[I]n the
absence of a sufficient showing of surprise by the opposing party, the failure to
obtain leave of court when filing a late pleading may be cured by the trial court’s
action in considering the amended pleading.”). Accordingly, the Garretts’ cause of
action for negligent undertaking was not before the trial court at the time of the
hearing on the motion for summary judgment, and Greyhound was not obligated to
develop summary judgment evidence in connection with those claims. See MedStar,
650 S.W.3d at 813.
B. Proximate Cause
Furthermore, even if we were to conclude that Greyhound somehow owed a
duty to protect the general public from Wilson’s conduct, we would still conclude
that, in removing Wilson from the bus several hours before the incident in question,
Greyhound’s conduct was not a substantial factor in bringing about the incident. The
incident occurred long after Wilson was dropped off, and it did not occur at or near
the location where he was dropped off. At best, Greyhound merely created one of

17
the conditions that placed Wilson at the Eastland Wal-Mart later that day. See
Werner, 719 S.W.3d at 528.
Under the substantial factor test, Greyhound cannot and should not be held
responsible for the conduct of Wilson in perpetuity, and we conclude that the events
on the bus from earlier in the day are too attenuated from the subsequent incident to
qualify as a substantial cause. See Lear Siegler, 819 S.W.2d at 472.
C. Conclusion
Because the trial court properly granted Greyhound’s motion for summary
judgment, we overrule the Garretts’ first issue.
Wal-Mart’s Motion for Summary Judgment
Like Greyhound, Wal-Mart sought summary judgment on both traditional and
no-evidence grounds on the issues of duty and proximate cause.
A. Duty
Wal-Mart sought a traditional summary judgment on the grounds that it had
no duty to prevent the fatal assault because “the risk of crime was not foreseeable”
and because Lyndell was not a “foreseen victim.”
Where a claim for negligence is brought against a landowner, such a claim
may be based on its acts of ordinary negligence (malfeasance) or its failure to act
(nonfeasance). Del Lago Partners, Inc. v. Smith, 307 S.W.3d 762, 775–76 (Tex.
2010). The former category of cases are often described as “negligent activity”
cases, and the latter are classified as “premises liability” cases. Id. In this instance,
the Garretts have asserted both categories of claims.
1. Negligent Activity
The Garretts assert that Wal-Mart engaged in negligent activity because it sold
a pocketknife and alcohol to Wilson. However, as a matter of law, neither of these
activities can serve as the basis for a negligence claim.

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A landowner can be held liable for negligent activities only if its allegedly
negligent conduct is contemporaneous with the injury. Id. at 776 (“[N]egligent
activity encompasses a malfeasance theory based on affirmative, contemporaneous
conduct by the owner that caused the injury.” (emphasis added)); Timberwalk
Apartments, Partners, Inc. v. Cain, 972 S.W.2d 749, 753 (Tex. 1998) (“Recovery on
a negligent activity theory requires that the person have been injured by or as a
contemporaneous result of the activity itself rather than by a condition created by
the activity.” (emphasis added) (quoting Keetch v. Kroger Co., 845 S.W.2d 262, 264
(Tex. 1992)). In this instance, the sale of the items in question to Wilson occurred
hours before the assault. Because the sale of the items in question did not take place
contemporaneously with the assault, they cannot form the basis for liability arising
out of a landowner’s negligent activity.
The Garretts’ claims against Wal-Mart arise out of its role as a landowner,
rather than a seller of chattel. Nevertheless, even if the Garretts had alleged claims
against Wal-Mart based on its liability as a seller, such claims would not be
cognizable under Texas law.
Liability for supplying chattel to others is governed by the law of negligent
entrustment. See RESTATEMENT (SECOND) OF TORTS § 390, cmt. c (“The rule stated
in this Section [addressing claims for negligent entrustment] sets out the conditions
under which a supplier of a chattel is subject to liability.”) Under the law of
negligent entrustment, “[a] person who gives a chattel to another, knowing the other
person . . . is likely to use the chattel in a manner involving unreasonable risk of
harm to himself or others, may be held liable for harm caused by the use of the
chattel.” Prather v. Brandt, 981 S.W.2d 801, 806 (Tex. App.—Houston [1st Dist.]
1998, pet. denied). Texas courts have recognized a cause of action for negligent
entrustment of motor vehicles, and even firearms in situations where the owner of

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the chattel allows it to be used by others. See id.; see also 4Front Engineered Sols.,
Inc. v. Rosales, 505 S.W.3d 905, 909 (Tex. 2016). However, our supreme court has
expressly stated that no cause of action for negligent entrustment is available against
the seller of chattel, even when the chattel is a firearm. In re Acad., Ltd., 625 S.W.3d
19, 31 (Tex. 2021) (orig. proceeding). Accordingly, the sale of a pocketknife to
Wilson cannot serve as a basis for imposing a duty on Wal-Mart to protect its
customers from Wilson’s subsequent conduct.
By contrast, the sale of alcohol may sometimes serve as a basis for imposing
liability on the seller. See TEX. ALCO. BEV. CODE ANN. § 2.02(b) (West 2020)
(providing the circumstances under which the seller of alcoholic beverages may be
held liable for subsequent damages). However, any such claim must be asserted
under the Alcoholic Beverage Code. See id. § 2.03 (“The liability of providers under
this chapter for the actions of their employees, customers, members, or guests who
are or become intoxicated is in lieu of common law or other statutory law warranties
and duties of providers of alcoholic beverages.”). The Garretts have not asserted a
claim for a violation of the Alcoholic Beverage Code in this matter, nor have they
attempted—on summary judgment—to establish genuine issues of material fact with
respect to the elements of such a claim. Instead, they have asserted a claim for
negligent activity arising out of the sale of alcohol. That claim is expressly barred
under Section 2.03 of the Alcoholic Beverage Code.
We conclude that the sale of a pocketknife and alcohol to Wilson cannot form
the basis of a legally cognizable claim. As such, the Garretts have failed to
demonstrate that Wal-Mart owed or violated a duty under the theory of negligent
activity.

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2. Premises Liability
Although there is generally no legal duty to protect another from the criminal
acts of a third person, those in control of premises “have a duty to use ordinary care
to protect invitees from criminal acts of third parties if [they] know[] or [have] reason
to know of an unreasonable and foreseeable risk of harm to the invitee.”
Timberwalk, 972 S.W.2d at 756 (quoting Lefmark Mgmt. Co. v. Old, 946 S.W.2d 52,
53 (Tex. 1997)).
In Timberwalk, the supreme court enumerated several factors that should be
considered when determining whether a landowner owes a duty of care to its invitees
based on the existence of prior criminal conduct on or near the premises. Id. at 757.
However, the presence of prior criminal conduct is not the only means by which a
landowner may be held responsible for such conduct on its premises. See Del Lago,
307 S.W.3d at 768. Courts may also consider the “nature and character of the
premises” itself. Id. (recognizing that violent activity is more likely in bars, where
intoxication may lead to aggressive behavior). Likewise, criminal misconduct may
sometimes be foreseeable “because of immediately preceding conduct.” Id. at 769.
The supreme court’s decision in Del Lago addresses the latter situation. In
that case, an individual who was attempting to intervene in a bar “brawl” was injured
when his head was slammed into a wall, causing his face to hit a stud. Id. at 764,
766. There was evidence that, prior to the brawl that caused the injury in question,
two factions had been arguing with each other inside the bar. Id. at 765–66. One of
the factions comprised members of a fraternity, and the other one comprised
members of a wedding party. Id. at 765. Several heated confrontations had erupted
between intoxicated members of each faction, and—prior to the brawl that led to the
injury in question—that there had been “at least two physical incidents.” Id. These

21
events were directly observed by a waitress who was employed by the bar. Id. at
765–66.
The tensions between the parties “finally came to a head” when the bar staff
attempted to close the bar, funneling all of the customers through a single exit, and
“prompting a free-for-all” that led to the injury in question. Id. at 766.
After considering the facts that were before it, the supreme court stated that,
where a landowner “knows or has reason to know that the [violent] acts of [a] third
person are occurring, or are about to occur[,]” the landowner is under a duty to take
action. Id. at 769 (quoting RESTATEMENT (SECOND) OF TORTS § 344, cmt. f (A.L.I.
1965)); see also RESTATEMENT (SECOND) OF TORTS § 344, cmt. f (“If the place or
character of his business, or his past experience, is such that he should reasonably
anticipate careless or criminal conduct on the part of third persons, either generally
or at some particular time, he may be under a duty to take precautions against it, and
to provide a reasonably sufficient number of servants to afford a reasonable
protection.”). The court observed that this duty existed, in part, because “the party
with the power of control or expulsion is in the best position to protect against the
harm.” Del Lago, 307 S.W.3d at 769 (quoting Exxon Corp. v. Tidwell, 867 S.W.2d
19, 21 (Tex. 1993)). The supreme court then concluded that “Del Lago had a duty
to protect [the plaintiff] because Del Lago had actual and direct knowledge that a
violent brawl was imminent between drunk, belligerent patrons and had ample time
and means to defuse the situation.” Id. at 769.
In reaching this conclusion, the court emphasized that it was not thereby
announcing a general rule, and that its holding was limited to the facts that were
presented therein. Id. at 770. Nevertheless, Texas courts of appeals have
consistently derived at least two principles from Del Lago.

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First, the courts of appeals have recognized that, where a landowner is charged
with a duty to protect its invitees as a result of immediately preceding conduct, its
knowledge must be “actual and direct.” Nguyen v. SXSW Holdings, Inc., 580 S.W.3d
774, 785 (Tex. App.—Houston [14th Dist.] 2019, pet. denied) (“[W]hen the
premises occupier lacks knowledge of specific previous crimes, a duty may still arise
if the occupier has ‘actual and direct knowledge’ of ‘imminent’ criminal conduct.”
(quoting Del Lago, 307 S.W.3d at 769)); Douglas v. Hardy, 600 S.W.3d 358, 373
(Tex. App.—Tyler 2019, no pet.) (“[T]here is no evidence that [the defendant] had
actual and direct knowledge of an imminent confrontation.”); Aikens v. Dueling,
No. 02-21-00320-CV, 2022 WL 3651976, at *7 (Tex. App.—Fort Worth Aug. 25,
2022, no pet.) (mem. op.) (finding no indication that a party “had direct knowledge
of an imminent confrontation”).
Second, there must be some indication that criminal conduct is “imminent.”
Nguyen, 580 S.W.3d at 785; Douglas, 600 S.W.3d at 373; Aikens, 2022 WL
3651976, at *7. Such an indication must be based on “immediately preceding
conduct” by the assailant that qualifies as a “similar instance[] of violence.” ALNA
Properties II, LLC v. Cobb, No. 05-22-00166-CV, 2023 WL 5740182, at *5 (Tex.
App.—Dallas Sept. 1, 2023, pet. denied) (mem. op.); see Sudz Lounge 2 v. Martinez,
No. 08-23-00215-CV, 2024 WL 4831893, at *5 (Tex. App.—El Paso Nov. 19, 2024,
no pet.) (mem. op.); see also Taylor v. Louis, 349 S.W.3d 729, 737 (Tex. App.—
Houston [14th Dist.] 2011, no pet.) (refusing to apply Del Lago in part because “the
attack was not preceded by an extended period of threatening and aggressive
behavior”).
Mere evidence of erratic, and even agitated, behavior is insufficient to satisfy
the requirement for immediately preceding and similar conduct. In QuikTrip, for
example, the Fort Worth Court of Appeals considered whether a convenience store

23
was under a duty to protect one of its patrons from a sexual assault. QuikTrip
Corp. v. Goodwin, 449 S.W.3d 665, 667, 671 (Tex. App.—Fort Worth 2014, pet.
denied). The evidence in that case indicated that the assailant had been present on
the premises of the convenience store for some time prior to the incident, asking at
least two customers (including the victim) for a ride, and making at least three phone
calls in an effort to find someone to pick him up. Id. at 667–68. There was evidence
that the assailant was using profanity during his interactions with the store clerk, and
that he claimed to have recently injured his brother in a fight. Id. at 667. There was
also evidence that the assailant was pacing on the pavement outside the storefront,
occasionally peering into the windows. Id. at 668. Based on these facts, and relying
heavily on Del Lago, the Fort Worth Court of Appeals concluded that the
“abduction, rape, and murder [of the victim], or even a violent and sexual crime
against a stranger generally, were not foreseeable and probable results.” Id. at 677.
In reaching this conclusion, the court noted that the facts in the case that were before
it did not mirror “the immediately preceding, observed conduct in Del Lago that
foretold the immediately following assaultive act.” Id. at 673. Thus, the conduct of
the assailant in QuikTrip, though agitated and erratic, was not “palpable and
escalating” in the same way as the conduct of the patrons in Del Lago. Id.
The existence or frequency of criminal activity at or near the Wal-Mart store
in question is not at issue in this case. Likewise, there is no allegation that the “nature
and character” of the Wal-Mart premises is itself more likely to attract violent actors.
See Del Lago, 307 S.W.3d at 768. Rather, the Garretts raise the question of whether
Wal-Mart had actual and direct knowledge that there was an imminent risk of
criminal conduct on the part of Wilson.
We conclude that, as a matter of law, the evidence in this case does not support
the two principles that we have described above.

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First, there is no evidence that Wal-Mart had “actual and direct” knowledge
of the conduct that the Garretts claim was overly aggressive. Nguyen, 580 S.W.3d
at 785. The law of premises liability often creates a distinction between actual and
constructive knowledge. “Actual” knowledge exists when a landowner is “actually
aware” of a defect on the premises. Motel 6 G.P., Inc. v. Lopez, 929 S.W.2d 1, 3
(Tex. 1996). By contrast, constructive knowledge exists when a landowner “after
reasonable inspection should have known” of such condition. Id. at 3–4.
There are, of course, differences between a threat that is posed by a potentially
violent individual and a premises defect. Nevertheless, the consistent use of the term
“actual and direct” by both the Del Lago court and our sister courts of appeals
suggests that a similar distinction should be made in cases involving potentially
violent individuals. See Del Lago, 307 S.W.3d at 769; Nguyen, 580 S.W.3d at 785.
Based on these similarities, we conclude that, when used within the context of a
claim which seeks to hold a landowner liable for a third-party’s actions based on
immediately preceding conduct, evidence that the landowner could have acquired
knowledge about conduct of the third-party by conducting a reasonable investigation
is insufficient. Instead, the landowner (or its agents) must have actual awareness
that violent conduct is imminent.
In this instance, there is no evidence that Wal-Mart possessed “actual and
direct” knowledge of the erratic conduct of Wilson outside of the store, as the
Garretts have described in their pleadings and briefing. Instead, the evidence
indicates that a customer had reported such behavior to an employee of the store,
and that the customer had also suggested that Wal-Mart investigate further. Any
knowledge that Wal-Mart gained from this report was indirect. Furthermore, while
Wal-Mart may have learned more about the situation by conducting an investigation,
it was under no duty to do so.

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We likewise conclude that, even if Wal-Mart had “actual and direct”
knowledge of Wilson’s erratic behavior, as described by the Garretts, there is no
evidence that violent criminal conduct was “imminent.” The evidence indicates that
Wilson was glaring at customers and following them around the parking lot. Such
conduct does not rise to the level of “similar instances of violence,” that qualify as
an indication of “imminent” criminal conduct. See ALNA Props., 2023 WL
5740182, at *5; see also QuikTrip, 449 S.W.3d at 677.
We have no doubt that Wilson’s conduct was unnerving to Hill and possibly
to other customers who were on the premises at the time. We likewise do not
discount the possibility that a person’s instincts may sometimes accurately detect the
presence of someone who poses a danger based on their erratic behavior. However,
reports of uneasy feelings, no matter how strong they may be, are not sufficient to
give rise to liability on the part of a landowner. For this reason, we conclude that,
although Wilson’s conduct was erratic and even distressing to at least one customer,
it was not sufficient to place Wal-Mart on notice of an imminent violent assault. See
QuikTrip, 449 S.W.3d at 667–68.
As was the case with Greyhound, much of the Garretts’ briefing on this issue
is focused on Wal-Mart’s internal policies. For example, the Garretts point out that
Wal-Mart policy prohibits customers from loitering outside the store, charging their
phones with outdoor outlets, and consuming alcohol on the premises. Likewise, the
Garretts argue that it was a violation of Wal-Mart’s policies to “sell alcohol or a
knife to a person who might be on drugs or intoxicated or have mental illness.” For
the reasons that we have already stated, we reject any argument that Wal-Mart’s
internal policies created a duty to prevent the assault. See, e.g., FFE Transp., 154
S.W.3d at 92.

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B. Proximate Cause
We also reject the Garretts’ argument that the incident in question was
reasonably foreseeable. See Nixon, 690 S.W.2d at 549–50. While erratic, Wilson’s
behavior both inside and outside the store did not become violent until the fatal
assault in question. Furthermore, while Hill may have believed that Wilson was
preparing to harm someone, there is no indication that any Wal-Mart employees had
developed similar concerns. Likewise, there is no indication that Wal-Mart
employees had developed other concerns that distinguished Wilson from the “other
odd people” (as assistant general manager Christian described them) that come into
the store. Given these circumstances, we cannot say that the summary judgment
evidence is legally sufficient to support the Garretts’ claim of proximate cause. Id.
C. Conclusion
Because the trial court properly granted Wal-Mart’s motion for summary
judgment on the issues of duty and proximate cause, we overrule the Garretts’
second issue.
This Court’s Ruling
We affirm the summary judgment orders of the trial court.

JOHN M. BAILEY
CHIEF JUSTICE

March 26, 2026
Panel consists of: Bailey, C.J.,
Trotter, J., and Williams, J.

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