Customer Engagement System for Multi-Domain Collection and Contextual Nurturing

ChangeBridge: Patent Grants - Business Methods (G06Q)

Published March 31st, 2026

Detected March 31st, 2026

Summary

The USPTO granted patent US12591900B2 to Pelatro PTE. LTD on March 31, 2026, covering a system and method for collecting, organizing, and curating customer engagements across multiple touchpoints to enable contextual nurturing and alignment of customer journeys to business objectives. The patent contains 20 claims classified under G06Q 30/0201 and G06Q 10/0637.

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What changed

The USPTO issued patent US12591900B2 to assignee Pelatro PTE. LTD, covering a system and method for aggregating customer engagement data across multiple domains and touchpoints. The invention enables discovery of customer purposes, accretion of micro-journeys, and real-time processing of customer interactions into a multidimensional space for brand mapping and digital encoding. The patent was filed December 26, 2023, with Application No. 18396240.

Technology companies utilizing customer data platforms, CRM systems, or engagement tracking software should review the patent claims for potential licensing needs or to assess freedom to operate. Patent grants do not create immediate compliance obligations but establish enforceable intellectual property rights that may affect product development strategies.

Source document (simplified)

← USPTO Patent Grants

System and method for collecting, organizing, and curating customer engagements across multiple domains to provide contextual nurturing and alignment of customer journeys to business objectives

Grant US12591900B2 Kind: B2 Mar 31, 2026

Assignee

Pelatro PTE. LTD

Inventors

Arun Kumar Krishna, Pramod Konandur Prabhakar

Abstract

A system and method for collecting, organizing, and curating customer engagements across multiple interactions and touch points. The disclosed method allows for a discovery of purposes, an accretion of micro-journeys for a plurality of customers and a contextual nurturing of those customers on respective journeys towards their next milestones using numerical, graphical, statistical, and heuristics-based methods and proposed memory layouts of the same. Real-time staging and processing of inbound factual data and inferential dimensions into a multipartite multidimensional space of the factual and inferential dimensions to enable the mapping of customer interactions with a brand and the digital encoding thereof.