WLBC Tenant Satisfaction Survey Supplier, £80k, Deadline 20th May
Summary
West Lancashire Borough Council (WLBC) is seeking a supplier to conduct annual Tenant Satisfaction Measures (TSM) surveys from 2026 to 2030, in compliance with Regulator of Social Housing (RSH) standards. The estimated contract value is £80,000 including VAT (£66,666 excluding VAT), with a 3-year initial term and potential 2-year extension. Tenders must be submitted via the Chest portal by 20 May 2026, 4:00pm, under a below-threshold open competition procedure.
“WLBC requires a supplier to conduct the yearly regulatory Tenant Satisfaction Measures (TSM) survey and associated reports as per the Regulator of Social Housing's (RSH) Tenant Satisfaction Measures standards and requirements in order to meet all the statutory requirements, at the time of the tender and during the execution of the contract for a period of a 3 year contract with a potential 2-year extension.”
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What changed
WLBC has published a tender notice for survey services to conduct yearly Tenant Satisfaction Measures (TSM) surveys as required by the Regulator of Social Housing. The contract covers a 3-year period (8 June 2026 to 29 December 2028) with the option of two 12-month extensions, potentially extending to December 2030. Evaluation criteria allocate 60% weight to price and 40% to quality factors including methodology, experience, timetable, and social value.
Suppliers interested in this public sector contract should note the tender submission deadline of 20 May 2026 at 4:00pm via the Chest portal (the-chest.org.uk). The procurement is designated as below-threshold open competition under the Procurement Act 2023, with particular suitability criteria encouraging SME and VCSE participation. Electronic submissions are permitted.
Archived snapshot
Apr 24, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Tender
Provision of supplier to conduct WLBC Tenant Satisfaction Measures Survey 2026 – 2030
- West Lancashire Borough Council UK4: Tender notice - Procurement Act 2023 - view information about notice types
Notice identifier: 2026/S 000-037328
Procurement identifier (OCID): ocds-h6vhtk-068a29
Published 24 April 2026, 12:17am
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Contents
Scope Participation Submission Award criteria Procedure Documents Contracting authority
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Scope
Reference
24/053 - TSM
Description
WLBC requires a supplier to conduct the yearly regulatory Tenant Satisfaction Measures (TSM) survey and associated reports as per the Regulator of Social Housing's (RSH) Tenant Satisfaction Measures standards and requirements in order to meet all the statutory requirements, at the time of the tender and during the execution of the contract for a period of a 3 year contract with a potential 2-year extension.
Total value (estimated)
- £66,666 excluding VAT
- £80,000 including VAT Below the relevant threshold
Contract dates (estimated)
- 8 June 2026 to 29 December 2028
- Possible extension to 27 December 2030
- 4 years, 6 months, 20 days Description of possible extension:
2 x 12 mth extensions
Main procurement category
Services
CPV classifications
Business services: law, marketing, consulting, recruitment, printing and security
Contract locations
- UK - United Kingdom
Participation
Conditions of participation
See tender documents
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
11 May 2026, 4:00pm
Tender submission deadline
20 May 2026, 4:00pm
Submission address and any special instructions
https://www.the-chest.org.uk /
Tenders may be submitted electronically
Yes
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | Pricing schedule | Price | 60.00% |
| Method statement & mandatory criteria | Quality Criteria Weighting |
Proposed Methodology 10 %
Relevant Experience 15 %
Timetable 10%
Social Value 5%
Total Quality Criteria 40% | Quality | 40.00% |
Procedure
Procedure type
Below threshold - open competition
Documents
Associated tender documents
https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=34a531cb-683f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument
ITT
https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=e08201e7-683f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument
Specification
https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=559c0af8-683f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument
Method Statements and Mandatory Criteria
https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=92b63f05-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument
Pricing Schedule
https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=8b7bbb13-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument
Form of Tender
https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=54fba71f-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument
Procurement Specific Questionnaire
https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=b4627434-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument
West Lancashire Borough Council Vendor Security Questionnaire
https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=2e688945-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument
Draft Contract
Contracting authority
West Lancashire Borough Council
- Public Procurement Organisation Number: PGNW-2815-DRQZ 52 Derby Street
Ormskirk
L39 2SA
United Kingdom
Contact name: J Burrows
Telephone: +44 1695
Email: Procurement@westlancs.gov.uk
Website: http://www.westlancs.gov.uk /
Region: UKD47 - Chorley and West Lancashire
Organisation type: Public authority - sub-central government
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