Tender for Friends and Family Test Surveys Service
Summary
Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust have published a tender notice for a Friends and Family Test (FFT) Surveys Service. The estimated total value of the contract is £120,000 including VAT, with a contract duration of three years, potentially extending to four.
What changed
This notice announces a tender for the provision of a Friends and Family Test (FFT) Surveys Service for the University Hospitals of Northamptonshire (UHN) NHS Group, encompassing Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. The estimated contract value is £100,000 excluding VAT (£120,000 including VAT) for an initial period of three years, with an option to extend for an additional 12 months. The tender is open to Small and Medium-sized Enterprises (SME) and Voluntary, Community and Social Enterprises (VCSE).
Interested parties must submit their tenders by 1:00 PM on April 20, 2026, following an enquiry deadline of April 9, 2026. Award criteria include Technical Requirements (50%), Commercial Schedule (40%), and Social Value (10%). This is a standard procurement notice, and while it outlines specific requirements and deadlines, it does not impose new regulatory obligations on entities outside of the tendering process itself.
What to do next
- Review tender documents and submission requirements.
- Submit tender by the deadline of April 20, 2026.
- Submit enquiries by the deadline of April 9, 2026.
Archived snapshot
Mar 24, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Tender
Provision of Friends and Family Test (FFT) Surveys Service
- Kettering General Hospital NHS Foundation Trust
- Northampton General Hospital NHS Trust UK4: Tender notice - Procurement Act 2023 - view information about notice types
Notice identifier: 2026/S 000-027003
Procurement identifier (OCID): ocds-h6vhtk-05f4a3 (view related notices)
Published 24 March 2026, 4:34pm
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Contents
Scope Participation Submission Award criteria Other information Procedure Contracting authorities (2)
- Kettering General Hospital NHS Foundation Trust
- Northampton General Hospital NHS Trust
Contact organisation
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Description
Provision of Friends and Family Test (FFT) Surveys Service for the University Hospitals of Northamptonshire (UHN) NHS Group.
Total value (estimated)
- £100,000 excluding VAT
- £120,000 including VAT Above the relevant threshold
Contract dates (estimated)
- 1 June 2026 to 31 May 2028
- Possible extension to 31 May 2029
- 3 years Description of possible extension:
Optional extension of 1 x 12 months
Main procurement category
Services
CPV classifications
Survey services
Contract locations
- UKF2 - Leicestershire, Rutland and Northamptonshire
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
9 April 2026, 5:00pm
Tender submission deadline
20 April 2026, 1:00pm
Submission address and any special instructions
https://atamis-1928.my.site.com/s/Welcome
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
5 May 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical Requirements | Questionnaire 2 Technical Requirements evaluates the bidders ability to meet the Specification detailed in Document 2. | Quality | 50.00% |
| Commercial Schedule | Commercial schedule covering implementation costs, usage, support and license fees. | Cost | 40.00% |
| Social Value | Social Value is a mandatory requirement. Two questions are in Questionnaire 3 Social Value. | Quality | 10.00% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authorities
Kettering General Hospital NHS Foundation Trust
- Public Procurement Organisation Number: PCPL-4765-VNRN Rothwell Rd
Kettering
NN16 8UZ
United Kingdom
Contact name: Alison McKenzie
Email: alison.mckenzie4@nhs.net
Website: https://www.kgh.nhs.uk /
Region: UKF25 - North Northamptonshire
Organisation type: Public authority - central government
Northampton General Hospital NHS Trust
- Public Procurement Organisation Number: PQBY-8547-GYGP Cliftonville
Northampton
NN1 5BD
United Kingdom
Contact name: Alison McKenzie
Email: alison.mckenzie4@nhs.net
Website: https://www.northamptongeneral.nhs.uk /
Region: UKF24 - West Northamptonshire
Organisation type: Public authority - central government
Contact organisation
Contact Kettering General Hospital NHS Foundation Trust for any enquiries.
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