ServiceNow Specialist Managed Services Contract Award - Government Property Agency to Deloitte LLP
Summary
The Government Property Agency (GPA) has awarded a £478,785.60 ServiceNow Specialist Managed Services contract to Deloitte LLP under the Procurement Act 2023. The direct award contract runs from 9 April to 30 June 2026, providing end-to-end support, development, and optimisation of the ServiceNow platform. The procurement was conducted without competitive tendering, justified on technical grounds including interoperability and service continuity.
What changed
The Government Property Agency has awarded a direct award contract valued at £478,785.60 (including VAT) to Deloitte LLP for ServiceNow Specialist Managed Services. The contract covers platform support, development, and optimisation services for approximately three months (April to June 2026). The procurement bypassed competitive tendering procedures, citing technical reasons including interoperability and continuity of service under section 41 and Schedule 5 of the Procurement Act 2023.
Affected parties include SMEs seeking government IT services opportunities, as the notice flags particular suitability for small and medium-sized enterprises despite the direct award to Deloitte (a large firm). Suppliers in the public sector IT services supply chain should monitor GPA procurement activity and understand the direct award justification framework under the new Procurement Act 2023.
What to do next
- Monitor GPA procurement pipeline for future ServiceNow and IT services opportunities
- Review direct award justification requirements under Procurement Act 2023 for similar technical procurements
- Ensure supply chain compliance with UK public procurement transparency requirements
Archived snapshot
Apr 10, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Award
ServiceNow Specialist Managed Services
- Government Property Agency UK5: Transparency notice - Procurement Act 2023 - view information about notice types
Notice identifier: 2026/S 000-032620
Procurement identifier (OCID): ocds-h6vhtk-067f7f
Published 9 April 2026, 8:01pm
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Contents
Scope Contract 1. ServiceNow Specialist Managed Services Participation Other information Procedure Supplier Contracting authority
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Reference
ocds-h6vhtk-067867 / C1001312
Description
The ServiceNow Specialist Managed Service provides end-to-end support, development, and optimisation of the ServiceNow platform to ensure stable, secure, and efficient operation of GPA's digital services.
Contract 1. ServiceNow Specialist Managed Services
Supplier
Contract value
- £398,988 excluding VAT
- £478,785.60 including VAT Above the relevant threshold
Earliest date the contract will be signed
9 April 2026
Contract dates (estimated)
- 9 April 2026 to 30 June 2026
- 2 months, 22 days
Main procurement category
Services
CPV classifications
IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - technical reasons
This procurement is a direct award under section 41 and Schedule 5 of the Procurement Act 2023. No competitive procedure is being conducted. The selection of the supplier is based on technical reasons, interoperability, continuity of service, and no invitation to
tender or participation process is being undertaken.
Supplier
DELOITTE LLP
- Companies House: OC303675 1 New Street Square
London
EC4A 3HQ
United Kingdom
Email: publicsectorbidteam@deloitte.co.uk
Website: https://www.deloitte.com/uk/en.html
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. ServiceNow Specialist Managed Services
Contracting authority
Government Property Agency
- Public Procurement Organisation Number: PGHR-3329-MDGL 23 Stephenson Street
Birmingham
B2 4BJ
United Kingdom
Email: gpacommercialsystems@gpa.gov.uk
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government
Named provisions
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