Government Property Agency ServiceNow Managed Services Tender
Summary
The Government Property Agency published a direct award tender notice for ServiceNow managed services under the Procurement Act 2023. The estimated contract value is £478,785.60 including VAT, covering a period from 12 April 2026 to 30 June 2026. The tender submission deadline is 10 April 2026, with the award based solely on technical criteria. This is a non-competitive direct award procedure under section 41 and Schedule 5 of the Procurement Act 2023.
What changed
The Government Property Agency has issued a tender notice (reference 2026/S 000-029360) for ServiceNow managed services valued at £478,785.60 including VAT. The procurement is conducted as a direct award under section 41 and Schedule 5 of the Procurement Act 2023, citing technical reasons, interoperability, and continuity of service as justification for bypassing competitive tendering. The contract period runs approximately 2 months and 19 days from 12 April to 30 June 2026.
Suppliers interested in responding must submit tenders by 11:59pm on 10 April 2026. The award decision is estimated for 12 April 2026. Note that this is designated as suitable for small and medium-sized enterprises (SMEs). The selection criteria is purely technical quality-based. Prospective bidders should verify eligibility under the direct award provisions and assess whether their ServiceNow capabilities meet the GPA's stated technical requirements before the submission deadline.
Archived snapshot
Mar 31, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Tender
ServiceNow Specialist Managed Services
- Government Property Agency UK4: Tender notice - Procurement Act 2023 - view information about notice types
Notice identifier: 2026/S 000-029360
Procurement identifier (OCID): ocds-h6vhtk-067867
Published 30 March 2026, 7:48pm
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Contents
Scope Participation Submission Award criteria Other information Procedure Contracting authority
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Description
This procurement is a direct award under section 41 and Schedule 5 of the Procurement Act 2023. No competitive procedure is being conducted. The selection of the supplier is based on technical reasons, interoperability, continuity of service, and no invitation to tender or participation process is being undertaken.
Total value (estimated)
- £398,988 excluding VAT
- £478,785.60 including VAT Above the relevant threshold
Contract dates (estimated)
- 12 April 2026 to 30 June 2026
- 2 months, 19 days
Main procurement category
Services
CPV classifications
IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Submission type
Tenders
Tender submission deadline
10 April 2026, 11:59pm
Submission address and any special instructions
N/A
Tenders may be submitted electronically
No
Languages that may be used for submission
English
Award decision date (estimated)
12 April 2026
Award criteria
| Name | Type | Order of importance |
|---|---|---|
| Technical | Quality | 1 |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
This procurement is a direct award under section 41 and Schedule 5 of the Procurement Act 2023. No competitive tendering process is being undertaken. The reference to tender timelines reflects system constraints only and does not indicate a competitive process
Reduced tendering period
Yes
Pre-selected tenderers - utilities contract or not central government - minimum 10 days
Contracting authority
Government Property Agency
- Public Procurement Organisation Number: PGHR-3329-MDGL 23 Stephenson Street
Birmingham
B2 4BJ
United Kingdom
Email: gpacommercialsystems@gpa.gov.uk
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government
Named provisions
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