US Patent Grant for Secure Multi-Channel Communication

ChangeBridge: Patent Grants - Networking (H04L)

Published March 24th, 2026

Detected March 27th, 2026

Summary

The USPTO has granted US patent US12585800B2 to Salesforce, Inc. for a system related to external multi-channel communication modularization, routing, transmission, and access control within a database system. The patent covers methods for secure communication package management and establishing communication sessions.

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What changed

The United States Patent and Trademark Office (USPTO) has issued US patent US12585800B2 to Salesforce, Inc. This patent details a database system designed for secure external multi-channel communication. Key aspects include the management of communication package definitions, routing, transmission, and access control, as well as establishing authenticated communication sessions between remote devices and agent client machines.

While this is a patent grant and not a direct regulatory mandate, it signifies a technological advancement that may influence future industry standards and practices in secure data communication and customer relationship management. Companies operating in the technology sector, particularly those involved in database systems and external communications, should be aware of this patented technology, as it could impact their product development and intellectual property strategies.

Source document (simplified)

← USPTO Patent Grants

External multi-channel communication modularization, routing, transmission, and access control in a database system

Grant US12585800B2 Kind: B2 Mar 24, 2026

Assignee

Salesforce, Inc.

Inventors

Dena Madhwani, Dinesh Rohra, Aizaz Hakro, Xuefeng Wang, Michael Macasek, Zihan Yi, Fabiha Hannan, Xuejing Zhu

Abstract

A database system in a computing system may store data records communication contact information for accounts. A communication package repository may store a communication package definition configured by an external entity and defining access information for a communication channel outside of the computing system via an external computing system managed by the external entity. A tenant space may store packages installed for a tenant. A communication interface may expose a communication access service receiving from the external computing system a request to establish communication with the tenant from a remote computing device. An agent client machine interface may create a communication session between the remote computing device and an agent client machine authenticated to an agent account.