Telcos required to publish outage registers from 30 June

30 March 2026

From 30 June 2026, all telecommunications providers will be required to publish or link to registers of resolved network outages on their websites following new industry rules made by the Australian Communications and Media Authority (ACMA).

Under the updated requirements telcos must publish information about every major outage and significant local outage across all their networks resolved on or after 31 March 2026. The registers must present outage information in a consistent way to improve transparency and support analysis of outage trends.

ACMA Chair Nerida O’Loughlin said the changes will provide consumers with easily comparable information about unplanned network outages.

“Telco services have become essential to the way we live our lives, and we know network outages can be incredibly disruptive.

“These new requirements are designed to provide greater transparency about telecommunications outages for a wide range of stakeholders, including the Triple Zero Custodian, emergency service organisations and consumer advocacy groups.

“This information also improves the information available to consumers about the relative performance of their telcos. This will complement the complaints performance data which the ACMA publishes quarterly,” Ms O’Loughlin said.

The information telcos must publish includes:

• when the outage started and when services were restored
• the geographic areas affected
• the types and estimated number of services impacted
• the high-level cause of the outage. Publishing information on historical outages will sit alongside telcos’ existing obligations to publish live outage information and notify their affected customers.

The amendments to the Telecommunications (Customer Communications for Outages) Standard 2024 were made in response to a direction in December 2025 from the Minister for Communications.

MR 08/2026