Portugal ANACOM News

Fraudulent Calls Spoofing ANACOM Customer Service Number

ANACOM issued a consumer fraud warning after receiving multiple reports on 6–7 April 2026 of spoofed calls falsely appearing to originate from its customer service number (800 206 665). The callers impersonated ANACOM staff, cited fabricated illegal activities, referenced Portuguese Criminal Investigation Police, and pressured recipients to disclose personal data. ANACOM explicitly states it does not make unsolicited telephone contact and does not request personal information by phone. Consumers are advised not to answer or return calls from the spoofed number and to report suspected fraud to police.

25th UPAEP Congress Cascais Portugal April 2026

The 25th Congress of the Postal Union of the Americas, Spain and Portugal (UPAEP) took place April 13-17, 2026, in Cascais, Portugal, chaired by ANACOM Chairwoman Sandra Maximiano. The Congress approved the Union's Strategy for the "Portugal Cycle" (2026-2030), Cooperation Policy, budget, and over 100 proposals from working groups covering sustainability, digital transformation, postal security, and technical cooperation. Franklin Castro of El Salvador was re-elected Secretary-General. The next Congress will be held in Brazil in 2030.

ANACOM Reports 87 Security Incidents in 2025, 6% Rise, 28 April Blackout

ANACOM's annual report on security incidents in Portuguese electronic communications networks recorded 87 incidents in 2025, a 6% increase from 82 in 2024. The April 28 'blackout' was a major contributor to the significant rise in affected subscribers, which reached 14.6 million in 2025 compared to 1.9 million in 2024. The total disruption duration decreased to 2,412 hours from 2,570 hours in 2024, with average impact duration per incident falling from 57 to approximately 37 hours. Fixed telephone and Internet services were most affected at 59% of incidents, followed by subscription TV at 46%.