MA Psychology Board

How to File Complaints Against Healthcare Professionals and Facilities

The Massachusetts Bureau of Health Professions Licensure (BHPL) issued guidance explaining the complaint filing process against healthcare professionals and facilities. Anyone may submit a complaint via the Online Complaint Portal or paper form. The Bureau may open a formal complaint, pursue staff action investigation, or close the matter. If formal action is taken, outcomes range from advisory letters and non-disciplinary probation to reprimand, suspension, or revocation. The Board requires clear evidence of statutory or regulatory violation to impose sanctions. Investigations may take one month to three years depending on complexity.