This legislative instrument, the Telecommunications (Customer Communications for Outages) Industry Standard Variation 2026 (No. 1), amends the existing industry standard for telecommunications providers in Australia. It was authorized under the Telecommunications Act 1997 and is administered by the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts. The variation takes effect on March 30, 2026.

Telecommunications providers must review and update their internal policies and customer communication protocols to ensure compliance with the revised standard for outage communications. Failure to comply with industry standards can lead to regulatory action. Compliance officers should ensure their organization's procedures align with the updated requirements by the effective date.