Annual Report and Accounts 2024 to 2025
Summary
The Pensions Ombudsman and Pension Protection Fund Ombudsman published their combined annual report and accounts covering 1 April 2024 to 31 March 2025. The report provides an overview of the organisations' activities handling pension complaints impartially and free of charge. The organisations are non-departmental public bodies funded by the Department for Work and Pensions, with costs largely recovered from the general levy on pension schemes administered by The Pensions Regulator.
What changed
The Pensions Ombudsman and Pension Protection Fund Ombudsman published their combined annual report and accounts for the 2024-2025 fiscal year (1 April 2024 to 31 March 2025). The report documents the organisations' activities as the bodies responsible for handling pension complaints impartially and at no cost to complainants.
For pension scheme trustees, administrators, and employers, this annual report provides insight into the types of complaints investigated and resolved by the Ombudsman service. While the report does not create new compliance obligations, it serves as a reference for understanding the Ombudsman's expectations and the issues most commonly raised by scheme members. Affected parties with pension-related disputes should be aware of this free resolution service available through The Pensions Regulator's levy-funded system.
Archived snapshot
Apr 20, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Corporate report
Pensions Ombudsman and Pension Protection Fund Ombudsman annual report and accounts 2024 to 2025
This annual report and accounts is for the period 1 April 2024 to 31 March 2025.
From: The Pensions Ombudsman and The Pension Protection Fund Ombudsman Published 17 July 2025 Get emails about this page
Documents
Pensions Ombudsman and Pension Protection Fund Ombudsman annual report and accounts 2024 to 2025
Ref: ISBN 978-1-5286-5526-2, E03306194, HC 1118
PDF, 2.3 MB, 136 pages
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Pensions Ombudsman and Pension Protection Fund Ombudsman annual report and accounts 2024 to 2025 (large print)
Ref: ISBN 978-1-5286-5526-2, E03306194, HC 1118
PDF, 1.21 MB, 244 pages
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Pensions Ombudsman and Pension Protection Fund Ombudsman annual report and accounts 2024 to 2025 (print-ready version)
Ref: ISBN 978-1-5286-5526-2, E03306194, HC 1118
PDF, 6.81 MB, 136 pages
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Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
Details
The Pensions Ombudsman combines in one organisation the Pensions Ombudsman and the Pension Protection Fund Ombudsman. Our primary function is handling pension complaints. We act impartially and our service is free at the point of delivery.
We are a non-departmental public body and are funded by the Department for Work and Pensions (DWP). The grant-in-aid that funds us is largely recovered from the general levy on pension schemes that is administered by The Pensions Regulator.
Updates to this page
Published 17 July 2025
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