LanguageLine Solutions Data Breach Notification

LanguageLine Solutions  c/o Cyberscout PO Box 245 Bellmawr, NJ 08099



March 24, 2026

0102000051

Dear LanguageLine Solutions (LanguageLine) writes to notify you of an incident impacting the Interpreter Intelligence platform that may affect the privacy of certain information related to you. This letter includes information about the incident, our response, and resources we are making available to you.

What Happened? LanguageLine uses the Interpreter Intelligence platform that is owned and

administered by a third-party. On February 23, 2026, the third party informed us that certain information stored on the Interpreter Intelligence platform may have been subject to unauthorized access that occurred on or around December 29, 2025.

What Information Was Involved? The third party informed us the information at issue may have

included your name in combination with the following:

What We Are Doing: We understand that the third-party has taken steps to further secure the

Interpreter Intelligence platform and reduce the chance of a similar incident occurring in the future. Furthermore, we understand that the third party has no reason to believe any of the information described above has or will be misused. Nonetheless, LanguageLine is offering you access to complimentary credit monitoring and identity protection services in an abundance of caution.

What You Can Do: We encourage you to remain vigilant against incidents of identity theft and

fraud by reviewing your credit reports and account statements for suspicious activity and to detect errors. Additionally, we encourage you to enroll in the complimentary credit monitoring and identity protection services we are making available to you. Information about how to enroll in these services along with additional resources available to you are included in the attached Steps You Can Take to

Help Protect Your Information. For More Information: Please call our assistance line at , between 8:00 a.m. to 8:00

p.m. Eastern, Monday through Friday, excluding holidays, or write to us at 1 Lower Ragsdale Drive, Building 2, Monterey, CA 93940. We regret any concern this incident may cause you. Sincerely, LanguageLine Solutions

000051002001 

STEPS YOU CAN TAKE TO HELP PROTECT YOUR INFORMATION

Enroll in Credit Monitoring / Identity Protection

To enroll in Credit Monitoring services at no charge, please log on to https://bfs.cyberscout.com/activate and follow the instructions provided. When prompted please provide the following unique code to receive services:

In order for you to receive the monitoring services described above, you must enroll within 90 days from the date of this letter. The enrollment requires an internet connection and e-mail account and may not be available to minors under the age of 18 years of age. Please note that when signing up for monitoring services, you may be asked to verify personal information for your own protection to confirm your identity.

Monitor Your Accounts

0102000051Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting

bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228. Once you receive your credit report, review it for discrepancies and identify any accounts you did not open or inquiries from creditors that you did not authorize. If you have questions or notice incorrect information, contact the credit reporting bureau. You have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any of the three credit reporting bureaus listed below. As an alternative to a fraud alert, you have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without your express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a credit freeze, you will need to provide the following information:

1. Full name (including middle initial as well as Jr., Sr., III, etc.);
2. Social Security number;
3. Date of birth;
4. Address for the prior two to five years;
5. Proof of current address, such as a current utility or telephone bill;

6. A legible photocopy of a government-issued identification card (e.g., state driver’s license or
   identification card); and

7. A copy of either the police report, investigative report, or complaint to a law enforcement agency
   concerning identity theft, if you are a victim of identity theft. Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:

TransUnion Experian Equifax

1-800-680-7289 1-888-397-3742 1-888-298-0045 www.transunion.com www.experian.com www.equifax.com

TransUnion Fraud Alert Experian Fraud Alert Equifax Fraud Alert

P.O. Box 2000 P.O. Box 9554 P.O. Box 105069 Chester, PA 19016-2000 Allen, TX 75013 Atlanta, GA 30348-5069

TransUnion Credit Freeze Experian Credit Freeze Equifax Credit Freeze

P.O. Box 160 P.O. Box 9554 P.O. Box 105788 Woodlyn, PA 19094 Allen, TX 75013 Atlanta, GA 30348-5788

000051002001 

Additional Information

You can further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or your state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement, your state Attorney General, and the FTC. This notice has not been delayed by law enforcement.

0202000051

000051002002 