Draft Financial Consumer Protection Framework for Kenya Public Comment
Summary
The Consumer Protection Framework Technical Working Group, comprising Kenyan financial regulators (CBK, CMA, IRA, RBA, SASRA, CA, CAK), has developed a draft Financial Consumer Protection Framework for Kenya and invites public comments by Tuesday, 28th April 2026. The draft framework covers banking, insurance, capital markets, and pension sectors, and seeks to establish baseline consumer protection standards across Kenya's financial services industry.
What changed
The Consumer Protection Framework Technical Working Group, comprising representatives from the Central Bank of Kenya, Capital Markets Authority, Insurance Regulatory Authority, Retirement Benefits Authority, Sacco Societies Regulatory Authority, Communications Authority, and Competition Authority of Kenya, has developed a draft Financial Consumer Protection Framework for Kenya and is seeking public comments by April 28, 2026.
Affected parties including banks, insurers, capital markets participants, and pension providers should review the draft framework and prepare for potential compliance obligations. Once finalized, the framework will establish baseline consumer protection standards requiring regulated entities to strengthen disclosure, complaint handling, and fair treatment practices across Kenya's financial services sector.
What to do next
- Submit comments using the template provided by April 28, 2026
Archived snapshot
Apr 18, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Public Notice – Invitation for Comments from the Public on the Draft Financial Consumer Framework for Kenya (“The Framework”)
The Consumer Protection Framework Technical Working Group, comprising of representatives from the Capital Markets Authority, Central Bank of Kenya, Insurance Regulatory Authority, Retirement Benefits Authority, Sacco Societies Regulatory Authority, Communications Authority, and the Competition Authority, jointly called “The Regulators”, supported by the National Treasury, has developed the draft Financial Consumer Protection (FCP) Framework for Kenya. In line with statutory requirements, the Regulators invite comments from the public on the draft FCP Framework by Tuesday, 28th April 2026. The draft Framework can be accessed here and the same can also be found on the websites of the other participating Regulators (www.cma.or.ke, www.ira.go.ke, www.rba.go.ke, www.sasra.go.ke, www.ca.go.ke, and www.cak.go.ke)
Comments, input or memoranda from the public should be submitted using the template provided that can be accessed here…
Read the full Public Notice here…
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