April 3, 2026 Albany

April is 'Safe Digging Month'

Excavators, Contractors and Homeowners: Call 811 Before Digging ALBANY — The New York State Public Service Commission (Commission) today announced that it is participating in the nationwide effort to recognize April 2026, as ‘Safe Digging Month.’ Highlighting the importance of safe digging helps to remind excavators and contractors that State law requires them to call one of the State's toll-free one-call centers before starting any digging, excavation, or demolition project. The Commission also encourages homeowners to contact the State’s toll-free one-call center. In recognition of this, Governor Kathy Hochul has proclaimed April 2026 as ‘Safe Digging Month’ in New York.

The key to preventing damage to underground facilities are the two one-call notification systems that serve as communication links between contractors and excavators and the operators of underground facilities (local utilities and municipalities). New York 811, Inc. is the one-call notification system serving New York City and Long Island, and UDig NY serves the remainder of the state north of Westchester County. When calling from anywhere within New York state, both UDig NY and New York 811 can be reached by dialing 811. In addition, both one-call centers allow location requests to be submitted at any time through web-based ticket entry or through use of their toll-free number. Calls to the one-call centers is free.

The Commission, which oversees water, electric and telecommunication utilities, as well as nearly 100,000 miles of gas and hazardous liquid pipelines transporting much needed energy across the State to consumers, prides itself on rigorous safety oversight. The Commission’s rigorous review of utilities’ gas and hazardous liquid infrastructure and operations exceeds federal requirements and includes prescribing safety performance metrics and conducting thousands of incident investigations. The Commission’s team of highly trained employees closely monitors utility activity daily to ensure compliance.

Along with participating in the nationwide Safe Digging Month program, the Commission’s staff works diligently to enforce its pipeline safety regulations, which are among the most stringent in the nation, to ensure that utility companies adhere to the regulations regarding the safe operation of the utility’s gas and hazardous liquid pipeline systems. To continue to improve pipeline safety, the Commission routinely monitors the utilities’ damage prevention programs to make sure that they are up to date, to identify improvement opportunities, and to ensure that the plans and procedures comply with the Commission’s pipeline safety requirements. Over the past 22 years, these efforts have led to a decrease in statewide damages to gas facilities from 6.81 damages per 1,000 notifications in 2003, to 1.51 damages in 2025, making New York State a national leader for this metric.

Excavators who damage underground facilities due to the failure to follow the regulations are not only subject to civil penalties, but also are liable for repair and loss of commodity costs. State law exempts excavators from liability for repair costs if the damage is caused by the utility's or municipality's failure to comply with the law, such as failure to participate in the one-call notification system.

For more information about UDig NY, go to https://udigny.org/ or call 315-437-7394. To place a mark-out request with UDig NY, call 1-800-962-7962. For more information about New York 811, Inc., go to https://newyork-811.com/ or call 631-778-8111.  To place a mark-out request with New York 811, Inc., call 1-800-272-4480.

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Contact Kim Mashke

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