Heat Networks Operator Guidance: Help and Support from Ofgem
Summary
Ofgem published guidance on 9 April 2026 providing heat network operators and suppliers with information on available support, including how to contact Ofgem for general queries, technical issues with the digital registration service, and compliance-related questions. The guidance clarifies what Ofgem can and cannot assist with regarding heat network regulation.
What changed
Ofgem published guidance outlining the support services available to heat network operators and suppliers under the heat networks regulatory framework. The document specifies that Ofgem can assist with general queries about the registration process, technical issues with the digital registration service, locating relevant guidance, understanding authorisation conditions, and compliance requirements. The guidance explicitly notes that Ofgem cannot provide legal advice or resolve commercial disputes between parties.
Heat network operators and suppliers should familiarise themselves with this guidance and the linked resources to ensure they can navigate the registration and compliance processes effectively. When contacting Ofgem, operators should include their authorisation ID (e.g., HND1000000) and sufficient detail to enable efficient assistance. The guidance is part of Ofgem's broader effort to support industry preparation for heat networks regulation under the UK's low-carbon heating transition.
What to do next
- Bookmark Ofgem's heat networks guidance page for regulatory reference
- Contact heatnetworkregulations@ofgem.gov.uk for registration, compliance, and technical queries
- Direct consumers seeking advice to Ofgem's consumer support resources
Archived snapshot
Apr 9, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Heat networks: help and support
Publication type: Guidance Publication date:
9 April 2026
Topic: Heat networks Print this page
Related links
- Heat networks: how to prepare for registration
- Heat networks: what do after registering
- Heat networks: making changes to your registration
- Heat networks
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- Guidance on how heat network operators and suppliers can get help, including the support that Ofgem can provide and how to contact us.
Details
We've published guidance and supporting documents to help heat network operators and suppliers understand their regulatory obligations. You can also contact us with certain types of queries.
What we can help with
We can respond to general queries relating to:
- the heat networks registration process
- technical issues with the digital registration service
- locating relevant Ofgem guidance and published documents
- the structure and purpose of authorisation conditions
- compliance requirements
What we cannot help with
We are unable to help with queries relating to:
- providing legal advice or confirming how legislation applies to your specific circumstances
- resolving commercial or contractual disputes between parties
General queries
For general queries, email heatnetworkregulations@ofgem.gov.uk.
If your query relates to a specific heat network, include your heat network authorisation ID (for example, HND1000000). This is a number that we’ll assign to your heat network and provide you with after you’ve registered on the digital service.
Technical queries
If you experience any technical issues with the digital service while completing your heat network registration, email heatnetworkregulations@ofgem.gov.uk.
To help us investigate and resolve your issue as quickly as possible, include the following information:
- organisation name
- a brief description of the technical issue
- the steps you took before the issue occurred
- a screenshot of the issue if possible
Consumer queries
If you’re a heat network customer and would like advice or support, find out how you can get help.
Guidance
We’ve published a range of guidance on heat networks regulation.
Other supporting material
There’s also a growing playlist of supporting videos on our YouTube channel. This includes content on how to prepare for registration.
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Related links
- Heat networks: how to prepare for registration
- Heat networks: what do after registering
- Heat networks: making changes to your registration
- Heat networks
Share the page
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