UK SCOAF News

SCOAF Backlog Update - January 2025

The UK's Service Complaints Adjudication Forum (SCOAF) reported on its backlog as of January 31, 2025. As of that date, only one Substance and Maladministration case remained unassigned to an investigator, with an average assignment time of approximately two weeks.

SCOAF Annual Report 2024: Armed Forces Complaints System Needs Improvement

The Service Complaints Ombudsman for the Armed Forces (SCOAF) has published its 2024 Annual Report, stating that the Armed Forces complaints system is still not efficient, effective, or fair, marking the ninth consecutive year of this assessment. While improvements have been made in certain areas, overall efficiency has dropped, with significant concerns remaining regarding bullying, harassment, and discrimination complaints.

SCOAF Symposium Reviews Service Complaints and Future

The UK's Service Complaints Ombudsman for the Armed Forces (SCOAF) held its 2025 Symposium to review the Service Complaints system and its own performance in 2024. Discussions focused on the future evolution of the system, particularly in light of the forthcoming Armed Forces Commissioner.

SCOAF Transition to Armed Forces Commissioner

The UK's Service Complaints Ombudsman for the Armed Forces (SCOAF) will transition to the Armed Forces Commissioner (AFC) in 2026. This expansion will broaden its remit to include welfare and family support, aiming to resolve issues earlier and provide a stronger voice for service personnel and their families.