SCOAF Backlog Update - January 2025

UK SCOAF News

Published February 10th, 2025

Detected March 26th, 2026

Summary

The UK's Service Complaints Adjudication Forum (SCOAF) reported on its backlog as of January 31, 2025. As of that date, only one Substance and Maladministration case remained unassigned to an investigator, with an average assignment time of approximately two weeks.

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What changed

The UK's Service Complaints Adjudication Forum (SCOAF) has issued an update on its case backlog as of January 31, 2025. The update indicates that only one Substance and Maladministration case is currently unassigned to an investigator. The average time to assign such cases is approximately two weeks, and recent allocations have adhered to this timeframe. Processing for Referrals, Admissibility Reviews, and Undue Delay investigations is not experiencing delays.

This update is primarily informational for parties involved in SCOAF proceedings. While no immediate actions are required for regulated entities, it highlights the operational status of the forum. The SCOAF Enquiries Team remains available for questions via email or phone, and feedback on the clarity and usefulness of the update is solicited.

Source document (simplified)

Backlog Update - January 2025

Published 10 Feb 2025 As of 31 January 2025, we have one Substance and Maladministration case yet to be assigned to an investigator. The average time taken for the year to date, to assign these cases to an investigator is approximately two weeks. The most recent five cases were allocated to an investigator within two weeks.

There are no delays in processing Referrals, Admissibility Reviews and Undue Delay investigations.

Our Enquiries Team are happy to answer any questions and can be contacted by email at contact@scoaf.org.uk. If you would prefer to speak to someone leave us a message on 0300 369 0689 and one of the team will call you back

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