eLitigation Helpdesk and Service Bureau Transition to TECQ

Singapore Judiciary News

Published March 24th, 2026

Detected April 1st, 2026

Summary

The Singapore Judiciary announced transition of its eLitigation Helpdesk and Service Bureau operations to Toppan Ecquaria (TECQ) starting 2 April 2026. The transition includes extended operating hours at physical counters at both Supreme Court and State Courts, with State Courts now offering evening service until 6:00pm on weekdays. New contact details and appointment booking URLs will be provided for the transitioned services.

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What changed

The Singapore Judiciary is transitioning its eLitigation Helpdesk and Service Bureau from its current provider to Toppan Ecquaria (TECQ) effective 2 April 2026. Physical counters will remain at the same locations but will operate under new extended hours: Supreme Court (Mon-Thu 8:30am-5:30pm, Fri 8:30am-5:00pm) and State Courts (Mon-Thu 8:30am-6:00pm, Fri 8:30am-5:30pm, Sat 8:30am-12:30pm). New telephone numbers and email addresses will be published for both Supreme Court (transitioning 23 March 2026) and State Courts.

Service scope will change on 2 April 2026, with Court Service Bureaus focusing exclusively on eLitigation filing and Cause Book Searches. Services for PSS-INLIS, InteReq, and BizNet will no longer be available at court counters and must be accessed at CrimsonLogic Service Bureau (7 Keppel Road). Court users should update their records with new TECQ contact details and use the updated appointment booking URL (sgcourts.netq.sg) for appointments from 2 April onwards.

What to do next

Update records with new TECQ contact details: elit_sb@toppanecquaria.com and eLitigation@toppanecquaria.com
Use updated appointment booking URL sgcourts.netq.sg for appointments from 2 April 2026
Redirect requests for PSS-INLIS, InteReq, or BizNet services to CrimsonLogic Service Bureau at 7 Keppel Road, Tanjong Pagar Complex

Source document (simplified)

To further improve our support for court users, the Judiciary will be transitioning its eLitigation Helpdesk and Service Bureau operations to Toppan Ecquaria (TECQ) starting from March 2026.

We are pleased to share that this transition includes extended operating hours at our physical counters to better support your filing needs.

Enhanced Service Hours (Effective 2 April 2026) We are extending our daily service windows. The Service Bureaus will now remain open until 1:00pm before the lunch break and offer later closing times.

While our physical locations remain the same, please update your records with the new contact information according to the transition dates below:

Service Bureau (Physical Counters)
- Supreme Court: Transitioning on 23 March 2026
- New Tel: 6348 8032 | Email: elit_sb@toppanecquaria.com
- State Courts: Transitioning on 2 April 2026
- New Tel: 6348 7907 | Email: elit_sb@toppanecquaria.com
eLitigation Helpdesk (Technical Support)
- Full Transition: 2 April 2026
- New Tel: 6436 6628 | Email: eLitigation@toppanecquaria.com
3.
4. Changes to Service Scope
From 2 April 2026, the Court Service Bureaus will focus exclusively on eLitigation filing and Cause Book Searches.

If you require services for PSS-INLIS, InteReq, or BizNet, these will no longer be available at the Court counters. You may continue to access these services at the CrimsonLogic Service Bureau located at 7 Keppel Road, Tanjong Pagar Complex, #02-01, Singapore 089053. ****
5. Online Appointments
Our appointment booking system is also being upgraded for your convenience:
- For appointments BEFORE 2 April: Use https://sbappt.netq.sg
- For appointments FROM 2 April onwards: Use https://sgcourts.netq.sg

Note on Payments: Cash, NETS, PayNow and credit card (Mastercard or Visa) are accepted at the counters.
Topics: Technology 2026/03/24 Share this page:

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