OPSM and Laubman & Pank franchisor pays $19,800 penalty for code breach

ACCC News Centre

Filed March 30th, 2026

Detected March 30th, 2026

Summary

The ACCC has issued an infringement notice and accepted a $19,800 penalty from Luxottica Franchising Australia, trading as OPSM and Laubman & Pank, for allegedly breaching the Franchising Code of Conduct. The breach involved failing to maintain an up-to-date profile on the Franchise Disclosure Register.

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What changed

The Australian Competition and Consumer Commission (ACCC) has accepted a $19,800 infringement penalty from Luxottica Franchising Australia, which operates the OPSM and Laubman & Pank eyewear retail brands. Luxottica allegedly breached the Franchising Code of Conduct by failing to update its profile on the Franchise Disclosure Register by the required deadline of May 2025. This register is crucial for providing prospective and existing franchisees with accurate information to make informed business decisions.

This enforcement action serves as a reminder to all franchisors of their obligation to maintain accurate and up-to-date information on the Franchise Disclosure Register annually. Failure to do so compromises transparency and can mislead potential franchisees. The ACCC will continue to monitor the register and take enforcement action against non-compliant franchisors. Luxottica has acknowledged the oversight and has reviewed its internal processes to prevent future occurrences.

What to do next

Review and ensure compliance with annual update obligations for the Franchise Disclosure Register.
Verify accuracy and completeness of franchisor profile information on the Franchise Disclosure Register.
Consult the Franchising Code of Conduct for specific requirements regarding disclosure and transparency.

Penalties

$19,800 penalty

Source document (simplified)

Date

30 March 2026

Topics

Compliance and enforcement Industry codes Franchising Franchise operator Luxottica Franchising Australia which trades as eyewear retailers OPSM and Laubman & Pank, has paid a penalty of $19,800 after the ACCC issued it with an infringement notice.

Luxottica allegedly breached the Franchising Code of Conduct by failing to maintain an up-to-date profile on the Franchise Disclosure Register. The register provides prospective franchise buyers, existing franchisees and professional advisers information about franchise systems.

“It is important that interested businesses and individuals can access clear and reliable information about a franchise so they can make informed business decisions, including whether they should enter into a franchise agreement with a franchisor,” ACCC Deputy Chair Mick Keogh said.

“Failure to update the register compromises transparency and may mislead prospective franchisees, so all franchisors should be aware of their obligations to comply with the Code and update their profiles annually with accurate information.”

“The ACCC will continue to examine the register for potential failures by franchisors to meet their obligations under the Code and take enforcement action where appropriate,” Mr Keogh said.

Example of ‘out of date’ marker on a franchisor profile on the register

Luxottica acknowledged it had failed to update its register by May 2025 as required.

“We are pleased Luxottica is now compliant and has reviewed its internal processes to avoid future oversight,” Mr Keogh said.

Background

Luxottica is a subsidiary of EssilorLuxottica. It manages Australian franchise operations, including eyewear retail brands OPSM and Laubman & Pank.

Luxottica has 21 franchisees and 387 franchisor-owned or operated units.

In September 2018, Luxottica provided a commitment to the ACCC to be more transparent about the structure and operation of its franchise system to franchisees, after an ACCC investigation found Luxottica’s marketing fund financial statement and disclosure document were unlikely to comply with the Franchising Code of Conduct.

Note to editors

The Franchise Disclosure Register is a free online platform which includes information such as the franchise system’s size and distribution, setup costs and ongoing payments and contact details.

In October 2025, the ACCC became responsible for administering the register as well as enforcing it. Previously, the register was administered by Treasury, and enforced by the ACCC.

The ACCC is responsible for regulating industry codes that are prescribed under the Competition and Consumer ** Act, including the Franchising Code of Conduct. The Franchising Code of Conduct is a mandatory national code that regulates the conduct of franchising participants towards each other.

The ACCC can issue an infringement notice when it has reasonable grounds to believe a person or business has contravened certain provisions of an industry code.

A person or business is not regarded as having contravened the provision of the industry code merely by paying the penalty specified in an infringement notice.

Release number

26/26

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