USPTO Patent Grant US12585729B2 for Bias Correction Visual Representation

ChangeBridge: Patent Grants - Business Methods (G06Q)

Published March 24th, 2026

Detected March 25th, 2026

Summary

The USPTO has granted patent US12585729B2 to Capital One Services, LLC for a system that generates visual representations to correct provider bias during communication sessions. The patent describes determining an interaction profile based on past interactions to identify bias and presenting a visual representation to the provider.

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What changed

The United States Patent and Trademark Office (USPTO) has granted patent US12585729B2 to Capital One Services, LLC. This patent covers a method and system for generating visual representations to mitigate bias in communication sessions. Specifically, the technology determines an interaction profile for a provider based on historical interaction data, identifies potential biases related to user categories, and generates a visual representation (e.g., a face with certain characteristics absent) to be presented to the provider during a communication session.

This patent grant is primarily an intellectual property matter and does not impose direct regulatory obligations on businesses. However, companies developing or utilizing AI-driven communication tools, particularly those involving user interaction analysis and bias mitigation, should be aware of this patented technology. It may influence the development landscape and potential licensing requirements for similar functionalities in the future. The assignee, Capital One Services, LLC, is a financial services company, suggesting potential applications in customer service or internal training related to bias.

Source document (simplified)

← USPTO Patent Grants

Visual representation generation for bias correction

Grant US12585729B2 Kind: B2 Mar 24, 2026

Assignee

Capital One Services, LLC

Inventors

Vyjayanthi Vadrevu, Lin Ni Lisa Cheng, Xiaoguang Zhu

Abstract

In some implementations, a device may determine an interaction profile for a provider that is to engage with a user in a communication session. The interaction profile may be based on interaction data relating to interpersonal interactions involving the provider during one or more previous communication sessions. The interaction profile may indicate a bias of the provider in connection with one or more categories of users. The device may generate, based on the interaction profile, a visual representation that depicts at least a face of a person for presentation to the provider during the communication session. One or more characteristics associated with the one or more categories of users may be absent from the face of the person. The device may cause presentation of the visual representation to the provider during the communication session.