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Visual representation generation for bias correction

Grant US12585729B2 Kind: B2 Mar 24, 2026

Assignee

Capital One Services, LLC

Inventors

Vyjayanthi Vadrevu, Lin Ni Lisa Cheng, Xiaoguang Zhu

Abstract

In some implementations, a device may determine an interaction profile for a provider that is to engage with a user in a communication session. The interaction profile may be based on interaction data relating to interpersonal interactions involving the provider during one or more previous communication sessions. The interaction profile may indicate a bias of the provider in connection with one or more categories of users. The device may generate, based on the interaction profile, a visual representation that depicts at least a face of a person for presentation to the provider during the communication session. One or more characteristics associated with the one or more categories of users may be absent from the face of the person. The device may cause presentation of the visual representation to the provider during the communication session.

CPC Classifications

G06Q 30/016 G06F 16/535 G06F 16/538 G06F 18/214 G06N 20/00 G06V 40/174

Filing Date

2024-01-22

Application No.

18418894

Claims

20