HKMA Alerts Public to Bank Scam Alerts
Summary
The Hong Kong Monetary Authority (HKMA) has alerted the public to recent scam alerts issued by several banks regarding fraudulent websites, phishing emails, and other scams. The HKMA reminds the public of common scam tactics and advises those affected to contact their bank and the police.
What changed
The Hong Kong Monetary Authority (HKMA) has issued a public alert regarding multiple bank scam incidents reported to them. The alert details specific scams, including fraudulent websites, phishing emails, and instant message scams, affecting several Hong Kong banks such as The Bank of East Asia, Shanghai Commercial Bank, Chong Hing Bank, DBS Bank (Hong Kong), Livi Bank, and Ant Bank (Hong Kong).
The HKMA is reminding the public to be vigilant against scams, particularly those involving unsolicited SMS or emails with embedded hyperlinks requesting sensitive information or directing users to perform transactions. Consumers who have fallen victim to these scams are advised to contact their respective banks immediately and report the incident to the Hong Kong Police Force. This notice serves as a consumer awareness measure rather than a new regulatory requirement.
What to do next
- Review bank scam alerts and advise customers to be vigilant.
- Contact relevant bank and report to police if victimized by listed scams.
Source document (simplified)
Scam alert related to banks
Press Releases
26 Mar 2026
Scam alert related to banks
The Hong Kong Monetary Authority (HKMA) wishes to alert members of the public to the press releases issued by the banks listed below relating to fraudulent websites, internet banking login screens, phishing emails or other scams, which have been reported to the HKMA. Hyperlinks to the press releases are available on the HKMA website.
| Bank | Type of Scam |
| --- | --- |
| The Bank of East Asia, Limited | Fraudulent websites and internet banking login screens |
| Shanghai Commercial Bank Limited | Fraudulent websites and internet banking login screens |
| Chong Hing Bank Limited | Fraudulent websites and internet banking login screens |
| DBS Bank (Hong Kong) Limited | Phishing emails |
| Livi Bank Limited | Phishing instant messages |
| Ant Bank (Hong Kong) Limited | Phishing instant messages |
The HKMA wishes to remind the public that banks will not send SMS or emails with embedded hyperlinks which direct them to the banks’ websites to carry out transactions. They will not ask customers for sensitive information, such as login passwords or One-Time Password, by phone, email or SMS (including via embedded hyperlinks).
Anyone who has provided his or her personal information, or who has conducted any financial transactions, through or in response to the scams concerned, should contact the relevant bank with the information provided in the corresponding press release, and report the matter to the Crime Wing Information Centre of the Hong Kong Police Force at 2860 5012.
Hong Kong Monetary Authority
26 March 2026
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