AI Task Assignment System, Pairing Strategy Selection, Afiniti
Summary
USPTO published patent application US20260099781A1 for Afiniti AI Limited, covering an AI-based task assignment system that uses pairing strategies to match contacts in queues with agents. The system tracks whether contacts have been skipped during pairing and applies different strategies based on contact categorization. The application was filed on December 11, 2025.
What changed
USPTO published AI task assignment patent application US20260099781A1 for Afiniti AI Limited, covering methods for selecting and benchmarking pairing strategies in contact routing systems. The invention involves obtaining contact and agent information, selecting contacts based on skip parameters indicating whether they were bypassed for prior pairing, and applying different pairing strategies to different contact sets. This patent represents Afiniti's intellectual property protection for AI-driven customer contact matching technology.
Affected parties include technology companies developing AI-based workforce optimization or contact center solutions, as well as organizations operating customer service operations seeking to implement advanced routing algorithms. The patent's broad claims covering pairing strategy selection based on skip indicators could restrict competitive development of similar AI task assignment systems without licensing arrangements.
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- Monitor for patent grant status
Archived snapshot
Apr 9, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
TECHNIQUES FOR SELECTING AND BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT SYSTEM
Application US20260099781A1 Kind: A1 Apr 09, 2026
Assignee
Afiniti AI Limited
Inventors
Wahaj ZUBERI
Abstract
There is provided a method comprising obtaining contact information that indicates a plurality of contacts in a queue. The plurality of contacts includes a first set of contacts associated with a first pairing strategy (PS) and a second set of contacts associated with a second PS. The method comprises obtaining agent information that indicates one or more agents and selecting a first contact from among the plurality of contacts based on a value of a first parameter associated with the first contact. The value of the first parameter indicates whether the first contact was skipped from pairing with an agent since the first contact was placed in the queue. The method comprises determining that the first contact is associated with the first PS and applying the first PS for pairing one or more contacts included in the first set of contacts with one or more agents.
CPC Classifications
G06Q 10/063112 H04M 3/523
Filing Date
2025-12-11
Application No.
19416261
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