JPMorgan Chase Bank AI Incident Classification and Resolution Patent Application
Summary
JPMorgan Chase Bank, N.A. filed patent application US20260111905A1 on April 23, 2026 (application no. 18924196, filed October 23, 2024) for an AI-based system that classifies and resolves incidents. The system obtains incident descriptions from user devices, converts descriptions into vectors, performs semantic searches in vector databases, and automatically deploys pre-programmed scripts to resolve incidents on user devices. Inventors are Miguel Andina Silva and Alejandro Lago.
“generating, using an AI model, a recommended classification for the incident based on the obtaining, wherein the generating involves converting the description into a vector and performing semantic searching for the vector in one or more databases of vectors”
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GovPing monitors USPTO Patent Applications - Business Methods (G06Q) for new banking & finance regulatory changes. Every update since tracking began is archived, classified, and available as free RSS or email alerts — 33 changes logged to date.
What changed
JPMorgan Chase Bank filed a patent application for an AI-based incident classification and resolution system. The system obtains incident descriptions from user devices, generates recommended classifications using an AI model that converts descriptions into vectors and performs semantic searches in vector databases, and automatically deploys pre-programmed scripts to resolve incidents on user devices.
Organizations developing AI-powered customer support or incident management systems should be aware of this patent filing, which describes a vector-based semantic approach to automated incident classification and resolution.
Archived snapshot
Apr 24, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
INCIDENT-RELATED TREND AND STATISTICAL EXCEPTION RECOGNITION AND AI-BASED AUTOMATED INCIDENT CLASSIFICATION AND RESOLUTION
Application US20260111905A1 Kind: A1 Apr 23, 2026
Assignee
JPMorgan Chase Bank, N.A.
Inventors
Miguel Andina Silva, Alejandro Lago
Abstract
Aspects of the subject disclosure may include, for example, obtaining a description of an incident relating to an entity, wherein the description is provided from a user device associated with a user, and wherein the entity comprises a product or a service that is offered by an organization to a plurality of users that includes the user, generating, using an AI model, a recommended classification for the incident based on the obtaining, wherein the generating involves converting the description into a vector and performing semantic searching for the vector in one or more databases of vectors, and based on the recommended classification, causing an automated pre-programmed script to be deployed the user device, wherein deployment of the automated pre-programmed script triggers the user device to execute the automated pre-programmed script to resolve the incident. Other embodiments are disclosed.
CPC Classifications
G06Q 30/015 G06F 18/241 G06F 40/20 G06Q 10/063112 G06Q 10/0639 H04L 41/5074
Filing Date
2024-10-23
Application No.
18924196
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