Track Part I Compensation Claim With HAL Number
Summary
Highways England provides an online tracker for Part I compensation claims. Claimants can check the status of their claim using their 8-digit HAL (customer reference) number, which appears on correspondence. For enquiries, claimants may contact part1claims@highwaysengland.co.uk. Those with M25 widening claims should contact Connect Plus instead.
What changed
Highways England published guidance on its government website for tracking Part I compensation claims. The tracker requires an 8-digit HAL customer reference number printed on correspondence. For claims connected to M25 widening schemes, claimants are directed to contact Connect Plus instead.
Claimants with questions about their claim status or those whose number returns no result can contact Highways England via email. This is an informational resource rather than a binding regulatory action, providing administrative convenience for individuals seeking compensation related to highway infrastructure projects.
What to do next
- Monitor claim status using the online tracker
- Contact part1claims@highwaysengland.co.uk for enquiries
Archived snapshot
Apr 16, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Track your Part I compensation claim
You can check the progress of your claim if you’ve applied to Highways England for Part I compensation.
Before you start
You’ll need your 8-digit customer reference number (often referred to as your ‘HAL’ number). It’s printed on any letters you receive from Highways England.
Email particlaims@highwaysengland.co.uk if you have an enquiry about your Part I claim, for example there’s no result shown for your number. Include your:
- reference number
- address (the property you’re claiming for) Contact Connect Plus if you’ve made a claim through them connected with M25 widening.
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