Taxi Booking Management Service Tender - Wales Rail Network
Summary
Transport for Wales Rail Limited issued a tender notice under the Procurement Act 2023 seeking a supplier for a comprehensive Taxi Aggregator platform to support booking, management, and monitoring of taxi services across the TfWRL network. The estimated contract value is £20.88 million including VAT, with a proposed term from November 2026 through October 2028 and possible extensions to October 2031. The submission deadline is 27 April 2026.
What changed
Transport for Wales Rail Limited has published a tender notice (Reference TFW0988.00, Notice ID 2026/S 000-030601) for a Taxi Booking Management Service (Taxi Aggregator) under the Procurement Act 2023. The platform must provide online booking with real-time tracking, a 24/7/365 call centre, access to various vehicle types including WAV taxis, complaint handling, and a dedicated account manager. The estimated contract value is £17.4 million excluding VAT (£20.88 million including VAT), covering services across Wales and into North West, West Midlands, and South West England.
Prospective suppliers must submit tenders by 27 April 2026 at 12:00pm (enquiry deadline 16 April 2026). Bidders should review the full Invitation to Tender documentation for legal, financial, and technical qualification requirements. The contract commencement date is 1 November 2026, with possible 2+1+1+1 year extensions at TfWRL's discretion. Small and medium-sized enterprises are particularly encouraged to participate.
What to do next
- Review the full ITT documentation for technical and commercial requirements before preparing a submission
- Submit tender via the Find a Tender portal by the 27 April 2026, 12:00pm deadline
- Submit any clarification enquiries by 16 April 2026, 12:00pm
Source document (simplified)
Tender
Taxi Booking Management Service (Taxi Aggregator)
- Transport for Wales Rail Limited (Utility Buyer) UK4: Tender notice - Procurement Act 2023 - view information about notice types
Notice identifier: 2026/S 000-030601
Procurement identifier (OCID): ocds-h6vhtk-05efe0 (view related notices)
Published 1 April 2026, 5:08pm
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Contents
Scope Participation Submission Award criteria Other information Procedure Contracting authority
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Reference
TFW0988.00
Description
Transport for Wales Rail Ltd (TfWRL) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all taxi requirements. The platform must ensure reliable, on time services and meet TfWRL’s operational and quality standards.
The successful Supplier will be responsible for delivering:
An easy to use online booking portal/app with real time tracking and reporting capabilities.
A wide and resilient Supplier network able to service the entire TfWRL network area and cross border requirements.
A 24/7/365 call centre
Access to a range of vehicle types, including (but not limited to) WAV taxis.
A robust complaints handling process to fully investigate and resolve issues raised.
A dedicated account manager as the primary point of contact for TfWRL.
Total value (estimated)
- £17,400,000 excluding VAT
- £20,880,000 including VAT Above the relevant threshold
Contract dates (estimated)
- 1 November 2026 to 31 October 2028
- Possible extension to 31 October 2031
- 5 years Description of possible extension:
2+1+1+1 - with extension options at TfWRL's discretion
Main procurement category
Services
CPV classifications
Taxi services
Public road transport services
Special-purpose road passenger-transport services
Software package and information systems
Application service providers
Contract locations
- UKL - Wales
- UKK - South West (England)
- UKG - West Midlands (England)
- UKD - North West (England)
Participation
Legal and financial capacity conditions of participation
As per ITT Documentation
Technical ability conditions of participation
As per ITT Documentation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
16 April 2026, 12:00pm
Submission type
Tenders
Tender submission deadline
27 April 2026, 12:00pm
Submission address and any special instructions
Via eTenderWales portal (https://etenderwales.ukp.app.jaggaer.com /) using the following Access Codes:
Project_62675
Itt_124065
Tenders may be submitted electronically
Yes
Languages that may be used for submission
- Welsh
- English
Award decision date (estimated)
29 May 2026
Award criteria
| Name | Description | Type | Weighting |
| --- | --- | --- | --- |
| Quality | Quality Weighting | Quality | 50.00% |
| Commercial | Commercial Weighting | Price | 40.00% |
| Social Value | Social Value Weighting | Quality | 10.00% |
Other information
Payment terms
As per ITT Documentation
Description of risks to contract performance
As per ITT Documentation
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Competitive flexible procedure description
As per ITT Documentation
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
- Companies House: 12619906 3 Llys Cadwyn
Pontypridd
CF37 4TH
United Kingdom
Contact name: TfWRL Procurement
Email: Procurement.Help@tfwrail.wales
Website: http://www.tfwrail.wales /
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales
Named provisions
Related changes
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