South Western Railway Gateline Ticket Checker Contract Award
Summary
South Western Railway Limited has awarded a contract for gateline and ticket checker services. The contract is for a period of 23 months starting April 20, 2025, with an option for a three-year extension. This notice serves as a contract award notice for utilities.
What changed
South Western Railway Limited has published a contract award notice for gateline and ticket checker services across its network. The contract, identified by notice number 2026/S 000-026029, is for an initial term of 23 months commencing April 20, 2025, with a potential three-year extension. The procurement covers services for stations operating Automatic Ticket Gates, aiming to provide cover for customer service assistant vacancies, sickness, and absence.
This notice is primarily informational for potential service providers and does not impose new regulatory obligations on regulated entities. However, companies interested in providing such services should note the contract details and the upcoming tender for the services, which were previously handled by two incumbent suppliers. The main activity of the contracting entity is railway services, and the primary CPV code is 79620000 - Supply services of personnel including temporary staff.
Source document (simplified)
Contract
Provision for Gateline and ticket checker for SWR
- South Western Railway Limited F06: Contract award notice – utilities
Notice identifier: 2026/S 000-026029
Procurement identifier (OCID): ocds-h6vhtk-04af91 (view related notices)
Published 22 March 2026, 10:35am
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Contents
one. Contracting entity Press escape key to exit two. Object (3 lots)
- Scope of the procurement
- Lot 1. Gateline and ticket checkers Waterloo and metro region
- Lot 2. Gateline and ticket checkers
- Lot 3. Gateline ticket checkers all region
four. Procedure five. Award of contract six. Complementary information
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- Copy link Print this notice Report concerns about this procurement ## Section one: Contracting entity
one.1) Name and addresses
South Western Railway Limited
4th Floor, South Bank Central, 30 Stamford Road
London
SE1 9LQ
Contact
Ibolya Kormos-Spring
ibolya.kormos-spring@swrailway.com
Telephone
+44 7971564977
Country
United Kingdom
Region code
UKI32 - Westminster
Companies House
03266760
Internet address(es)
Main address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision for Gateline and ticket checker for SWR
two.1.2) Main CPV code
Supply services of personnel including temporary staff
two.1.3) Type of contract
Services
two.1.4) Short description
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations
that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to
Bournemouth and Salisbury.
The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue
Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one
providing re-source for Waterloo and Metro Regions the other the Central, South and West
Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long
term and short-term sickness, absence and short notice cover.
It is our intention to re-tender this contract for a period of 23 month from the 20th April
2025, mobilisation to start in February, with the option of a further three year extension
under one or two lot covering the 45 Locations. As part of our re-tendering of this contract
we expect from the successful supplier:
• To adhere to all current and future, employee and health and safety legislation
• Provide, staff that are professional and focused on meeting our customers' expectations.
• That the contract will represent true value for money for South Western Railway
• That any failings or damage by the supplier listed within the contract will be recognised and
South Western Railway receive recompense.
• That have achieved Achillies, ISO 9001
two.1.6) Information about lots
This contract is divided into lots: Yes
two.2) Description
two.2.1) Title
Gateline and ticket checkers Waterloo and metro region
Lot No
1
two.2.2) Additional CPV code(s)
Supply services of personnel including temporary staff
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations
that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to
Bournemouth and Salisbury.
The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue
Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one
providing re-source for Waterloo and Metro Regions the other the Central, South and West
Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long
term and short-term sickness, absence and short notice cover.
It is our intention to re-tender this contract for a period of 23 month from the 20th April
2025, mobilisation to start in February, with the option of a further three year extension
under one or two lot covering the 45 Locations. As part of our re-tendering of this contract
we expect from the successful supplier:
• To adhere to all current and future, employee and health and safety legislation
• Provide, staff that are professional and focused on meeting our customers' expectations.
• That the contract will represent true value for money for South Western Railway
• That any failings or damage by the supplier listed within the contract will be recognised and
South Western Railway receive recompense.
• That have achieved Achillies, ISO 9001
two.2.11) Information about options
Options: Yes
Description of options
3 years optional extension
two.2) Description
two.2.1) Title
Gateline and ticket checkers
Lot No
2
two.2.2) Additional CPV code(s)
Supply services of personnel including temporary staff
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations
that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to
Bournemouth and Salisbury.
The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue
Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one
providing re-source for Waterloo and Metro Regions the other the Central, South and West
Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long
term and short-term sickness, absence and short notice cover.
It is our intention to re-tender this contract for a period of 23 month from the 20th April
2025, mobilisation to start in February, with the option of a further three year extension
under one or two lot covering the 45 Locations. As part of our re-tendering of this contract
we expect from the successful supplier:
• To adhere to all current and future, employee and health and safety legislation
• Provide, staff that are professional and focused on meeting our customers' expectations.
• That the contract will represent true value for money for South Western Railway
• That any failings or damage by the supplier listed within the contract will be recognised and
South Western Railway receive recompense.
• That have achieved Achillies, ISO 9001
two.2.11) Information about options
Options: Yes
Description of options
3 years optional extension
two.2) Description
two.2.1) Title
Gateline ticket checkers all region
Lot No
3
two.2.2) Additional CPV code(s)
Supply services of personnel including temporary staff
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations
that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to
Bournemouth and Salisbury.
The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue
Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one
providing re-source for Waterloo and Metro Regions the other the Central, South and West
Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long
term and short-term sickness, absence and short notice cover.
It is our intention to re-tender this contract for a period of 23 month from the 20th April
2025, mobilisation to start in February, with the option of a further three year extension
under one or two lot covering the 45 Locations. As part of our re-tendering of this contract
we expect from the successful supplier:
• To adhere to all current and future, employee and health and safety legislation
• Provide, staff that are professional and focused on meeting our customers' expectations.
• That the contract will represent true value for money for South Western Railway
• That any failings or damage by the supplier listed within the contract will be recognised and
South Western Railway receive recompense.
• That have achieved Achillies, ISO 9001
two.2.11) Information about options
Options: Yes
Description of options
3 years optional extension
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-039662
Section five. Award of contract
Lot No
3
Title
Provision of Gateline and ticket checkers services at various SWR stations
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 October 2025
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
South Western Railway Limited
4th Floor, South Bank Central, 30 Stamford street
Lon
Country
United Kingdom
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