Met Police £1bn business services ERP contract awarded

Contract

Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)

• Metropolitan Police Service F03: Contract award notice

Notice identifier: 2026/S 000-030026

Procurement identifier (OCID): ocds-h6vhtk-04d068 (view related notices)

Published 31 March 2026, 5:30pm

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Contents

one. Contracting authority Press escape key to exit two. Object four. Procedure five. Award of contract six. Complementary information

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• Copy link Print this notice Report concerns about this procurement ## Section one: Contracting authority

one.1) Name and addresses

Metropolitan Police Service

New Scotland Yard

LONDON

SW1A2JL

Email

TransformationMailbox-.MBSProgrammeTeam@met.police.uk

Country

United Kingdom

Region code

UKI32 - Westminster

Justification for not providing organisation identifier

Not on any register

Internet address(es)

Main address

https://www.met.police.uk/

one.4) Type of the contracting authority

Regional or local authority

one.5) Main activity

Public order and safety

Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)

Reference number

1895

two.1.2) Main CPV code

Business services: law, marketing, consulting, recruitment, printing and security

two.1.3) Type of contract

Services

two.1.4) Short description

Provision of managed services for HR, Finance, and Commercial operations under a Managed Service Model. Includes technology enablement, process optimisation, and service delivery aligned to Cabinet Office Model Services Contract principles.

two.1.6) Information about lots

This contract is divided into lots: No

two.1.7) Total value of the procurement (excluding VAT)

Value excluding VAT: £1,000,000,000

two.2) Description

two.2.2) Additional CPV code(s)

Industry specific software package

Transaction-processing software package

Administration software package

Investment management software package

Financial analysis software package

Time accounting or human resources software package

Procurement software package

Programming services of systems and user software

Time accounting or human resources software development services

Enterprise resource planning software development services

System and support services

Software support services

Software configuration services

Software maintenance and repair services

Data-processing services

Computer-related services

Computer support and consultancy services

Computer back-up and catalogue conversion services

Payroll management services

Sales and purchases recording services

Business and management consultancy and related services

Personnel services except placement and supply services

two.2.3) Place of performance

NUTS codes

• UKC - North East (England)
• UKD - North West (England)
• UKE - Yorkshire and the Humber
• UKF - East Midlands (England)
• UKG - West Midlands (England)
• UKH - East of England
• UKI - London
• UKJ - South East (England)
• UKK - South West (England)

two.2.4) Description of the procurement

Provision of managed services for HR, Finance, and Commercial operations under a Managed Service Model. Includes technology enablement, process optimisation, and service delivery aligned to Cabinet Office Model Services Contract principles.

two.2.5) Award criteria

Price

two.2.11) Information about options

Options: Yes

Description of options

2 extensions of up to 1 year each

Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Competitive procedure with negotiation

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

four.2) Administrative information

four.2.1) Previous publication concerning this procedure

Notice number: 2025/S 000-001429

Section five. Award of contract

A contract/lot is awarded: Yes

five.2) Award of contract

five.2.1) Date of conclusion of the contract

5 November 2025

five.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: No

five.2.3) Name and address of the contractor

ENTSERV UK LIMITED

110 Pinehurst Road, Farnborough Business Park

Farnborough

GU14 7BF

Country

United Kingdom

NUTS code

• UKI - London

Companies House

00053419

The contractor is an SME

No

five.2.4) Information on value of contract/lot (excluding VAT)

Total value of the contract/lot: £1,000,000,000

Section six. Complementary information

six.4) Procedures for review

six.4.1) Review body

Metropolitan Police Service

London

Country

United Kingdom