TfL Awards £45.6M London Red Route Enforcement Contract to Marston Holdings

Contract

London Red Route Enforcement Services

• Transport for London UK7: Contract details notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2026/S 000-037795

Procurement identifier (OCID): ocds-h6vhtk-04e972 (view related notices)

Published 24 April 2026, 8:50pm

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Contents

Scope Contract 1. London Red Route Enforcement Services Submission Other information Procedure Supplier Contracting authority

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Reference

TfLscp002539

Description

Contract Details Notice

This Contract Details Notice is published in accordance with the Procurement Act 2023 to

notify the market that a contract has been awarded for the provision of on‑street parking and

loading enforcement services on the Transport for London Road Network (TLRN).

Parking and loading enforcement is delivered on the TLRN to reduce congestion, improve bus

reliability, and improve the safety of the network.

Key requirements:

Deploy, manage and supervise on‑street officers to priority locations and network "hot

spots" to deter and address non‑compliance with road traffic and parking regulations and

associated legislation;

Undertake on‑street civil traffic enforcement in accordance with TfL standards and

relevant legislation, including the issue of Penalty Charge Notices (PCNs);

Engage constructively with motorists, businesses and the public to promote compliance

and support road safety goals;

Identify and report defects in signs, lines and other traffic management infrastructure on

the TLRN;

Provide and maintain, from contract commencement ("day one"), the full technology

stack required for enforcement - including a Parking Enforcement Application (PE App),

back‑office systems and handheld devices - integrated with TfL systems via open APIs;

Contribute to TfL's statutory traffic management duty and the aims of the Mayor's

Transport Strategy by reducing congestion, improving bus reliability and enhancing

network safety.

1. Scope

S1 On‑street patrols & civil traffic enforcement:

Coverage across the entire TLRN at times and frequencies directed by TfL, and issuance of

PCNs in line with legislative and TfL policy requirements.

S2 Fault reporting:

Real‑time logging of any missing, damaged or illegible red route road markings, signs or

posts into TfL's asset management portal.

S3 Enforcement technology:

Supplier‑hosted enforcement application certified to the UK G‑Cloud cyber security

baseline, plus ruggedised handheld devices with live data connectivity and

ANPR/photo capture.

S4 Data & performance reporting:

Annual, periodic, weekly and daily reporting packs, daily data exports, and dashboards.

1. Commercial principles applied to the contract

Cost certainty and affordability

Fair risk allocation

No incentivisation of PCNs

Performance‑driven delivery

Innovation and smarter deployment

Ethical and inclusive delivery

Scalability and flexibility

Contract 1. London Red Route Enforcement Services

Supplier

• MARSTON (HOLDINGS) LIMITED

Contract value

• £45,575,940 excluding VAT
• £54,691,128 including VAT Above the relevant threshold

Date signed

26 March 2026

Contract dates

• 26 March 2026 to 7 June 2031
• Possible extension to 7 June 2036
• 10 years, 2 months, 13 days

Description of possible extension:

The duration of the contract will be five (5) years from the Service Commencement Date

with the option, at the Authority's Sole Discretion, to extend for further periods up to a

maximum of five (5) years.

Main procurement category

Services

Options

The right to additional purchases while the contract is valid.

Yes, including but not limited to:

Scope:

1) TfL has a contract with another contractor for the provision of the Digital Traffic

Enforcement System (DTES) which identifies duplicate PCNs, and which is due to expire

during the Term. It is possible that the Authority may substitute a new solution for DTES

during the Term, resulting in a need for you to re-design and smoothly implement your

existing interface between your parking enforcement application and this DTES

replacement;

2) Integrate your PE App with TfL's Asset Management System (currently Maximo) in

accordance with the specified requirements;

3) Re-enable and be responsible for securing receipt of either a daily batch file update or

an API from TfL's Enforcement Zone Mapping System (currently METROS), which shall

send a Daily Enforceability Status File or data to the Supplier's PE App;

4) Vehicle Removal Services. An on-call response requirement for the physical removal of

vehicles from the London red route;

5) Time: Extension for up to 5 years from Service Commencement Date; and

6) Volume: The Authority reserves the right to adjust the minimum or preferred number of

Deployed Hours and thresholds with no changes to the Charges.

CPV classifications

Parking enforcement services

Contract locations

• UKI - London

Key performance indicators

Name	Description	Reporting frequency
Officer Coverage	• TfL sets road categories within the TLRN and defines minimum enforcement frequencies (e.g. Cat 1 - 2 officers, twice daily).

• Supplier must deploy officers to meet these minimums.

• TfL...

Show full description | 12 months |
| Deployed Officer Hours | • Supplier submits yearly, monthly, and weekly deployment plans detailing officer numbers and total deployed hours to meet TfL's enforcement frequencies; TfL approves these in advance.

• Supplier...

Show full description | 12 months |
| PCN Error Rate | TfL sets a threshold for the number or % of PCNs cancelled due to officer error or insufficient information each period. Supplier must ensure the threshold is not breached. | 12 months |

Signed contract documents

tflscp002539RREContractfullv1.3redactedfinal.pdf

Contract

Submission type

Tenders

Conflicts assessment prepared/revised

Yes

Procedure type

Competitive flexible procedure

MARSTON (HOLDINGS) LIMITED

• Companies House: 04305487
• Public Procurement Organisation Number: PHZR-5319-ZRXR Rutland House 8th Floor

Birmingham

B3 2JR

United Kingdom

Email: tenders@marstonholdings.co.uk

Website: http://www.marstonholdings.co.uk

Region: UKG31 - Birmingham

Small or medium-sized enterprise (SME): No

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Contract 1. London Red Route Enforcement Services

Transport for London

• Public Procurement Organisation Number: PHMT-6197-NWNZ 5 Endeavour Square

London

E20 1JN

United Kingdom

Email: BSFAribaAdministration@tfl.gov.uk

Region: UKI41 - Hackney and Newham

Organisation type: Public authority - central government