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Case and Client Relationship Management Solution

Solicitation number WS4585755327

Publication date

2026/03/03

Closing date and time 2026/04/08 14:00 EDT

Last amendment date

2026/03/13

Status Status
Open

| Time to closing | |
| 25 days | 17:31 hours |

Description

AMENDMENT TO CLOSING TIME: Please disregard the SAP Business Network posting response closing time and CanadaBuys posting closing time. Unless specified otherwise in the tender opportunity, all required supporting documentation and responses must be submitted by April 8 2026 at of 14:00 EDT. All responses submitted after 14:00 EDT will result in the submission being declared non-responsive. Participation in this bid solicitation is limited to Qualified Supplier Partnerships (QSPs) that remain qualified under ITQ#E60ZM-241989 and the bid solicitation documents will only be shared with these QSPs. This bid solicitation is being issued to satisfy the requirement of Public Works and Government Services Canada (PWGSC), on behalf of PWGSC’s Human Capital Management Solution Branch, for a Case and Client Relationship Management (CCRM) Solution. PWGSC is seeking to award up to two separate Contracts; one Contract to a CTV who will provide, operate and maintain a secure Service and one Contract to a SI to configure and implement the CMP into production. Show more description Show less description

Contract duration

Refer to the description above for full details.

Trade agreements

• No trade agreements are applicable to this solicitation process

Partner with another business

Are you interested in partnering with other businesses for this opportunity? Add your company to the list of businesses who are interested in partnering.

This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

Contact information

Contracting organization

Organization Department of Public Works and Government Services (PSPC) Address 11 Laurier St, Phase III, Place du Portage Gatineau, Quebec, K1A 0S5 Canada Contracting authority Martyniuk, David (SPAC/PSPC) Email david.martyniuk@tpsgc-pwgsc.gc.ca

Buying organization(s)

Organization Department of Public Works and Government Services (PSPC) Address 11 Laurier St, Phase III, Place du Portage Gatineau, Quebec, K1A 0S5 Canada

Bidding details

Details for this tender opportunity are provided in the Description tab.

Please contact the contracting officer to get the full solicitation documentation, access information on how to bid, or if you have any questions regarding this tender opportunity.

Note that there may be fees to access the documents or bid. These should be outlined in the Description tab.

We recommend that you contact the contracting officer as soon as possible, as there may be deadlines for receiving questions.

Related notices

Tender notices (5) Click to expand Click to collapse

Start typing a company name or solicitation number to filter results Filter
| Title
| Solicitation Number
| Publication date
| Closing date
|
| --- | --- | --- | --- |
| Notice to Industry – CCRM Solution ITQ - Results of the ITQ | WS4585755327 | 2025/06/17 | 2026/06/16 |
| CCRM Solution – Proactive Disclosure Notice to Industry | WS4585755327 | 2025/04/11 | 2026/04/30 |
| CCRM - Summary of Feedback and Outcomes Report | WS4585755327 | 2025/02/17 | 2026/04/30 |
| CCRM Solution Invitation to Qualify | WS4585755327 | 2025/03/07 | 2025/05/02 |
| Request for Information for a Client Case Relationship Management Solution | WS4585755327 | 2024/05/21 | 2024/07/24 |

Eligibility and terms and conditions

Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

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Summary information

Notice type Request for Information Language(s) English, French Region(s) of delivery Canada Procurement method Competitive – Open Bidding Selection criteria Not applicable Commodity - UNSPSC
Click the links below to see a list of notices associated with the UNSPSC.
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Support for small and medium businesses

If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab.

Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

Report a problem on this page Date modified:

2026-03-13