Northern Ireland Housing Executive - Response Maintenance Procurement
Summary
The Northern Ireland Housing Executive has published a procurement notice for response maintenance services in the South and Belfast areas. The notice outlines updated specifications, revised schedules of rates, and adjusted KPI targets for potential bidders.
What changed
The Northern Ireland Housing Executive has issued a procurement notice (2026/S 000-023233) for response maintenance services across four lots in the South and Belfast regions. This notice details significant changes to tender documents, including an updated specification, a revised Schedule of Rates from v6.3 (2007) to v8 (2022), adjusted KPI targets (90-95% to 85-90%), and modified performance damages assessment from monthly to quarterly averages. The procurement also emphasizes social value outcomes as per Procurement Policy Note 01/21.
Companies interested in bidding must review the updated tender documents carefully. The changes to KPI targets and performance damages assessment represent a substantive shift in how service delivery will be measured and penalized. While no specific compliance deadline is stated for bidders, the publication of this notice indicates the procurement process is underway, and interested parties should prepare their submissions according to the forthcoming tender documents. Failure to meet the revised performance metrics could result in financial penalties.
What to do next
- Review updated tender specifications and Schedule of Rates for response maintenance services.
- Assess impact of adjusted KPI targets and performance damages assessment on service delivery and potential penalties.
- Prepare bids considering social value objectives outlined in the procurement notice.
Penalties
Performance damages expected to be assessed on a quarterly average rather than a monthly basis.
Source document (simplified)
Planning
Response Maintenance (South and Belfast Areas)
- Northern Ireland Housing Executive UK3: Planned procurement notice - Procurement Act 2023 - view information about notice types
Notice identifier: 2026/S 000-023233
Procurement identifier (OCID): ocds-h6vhtk-066a69
Published 13 March 2026, 5:49pm
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Contents
Scope Lots (4)
- Lot 1. South West (South Region)
- Lot 2. South Belfast (Belfast Region)
- Lot 3. East Belfast (Belfast Region)
- Lot 4. South Down
Participation Submission Other information Procedure Contracting authority
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Reference
P1144
Description
The lot contracts will deliver responsive maintenance, emergency repairs, void property works, civil engineering, asbestos services, fire safety works, and associated inspections across the Contracting Authority's properties within the relevant region.
The Suppliers will provide a 24/7/365 responsive repairs service, undertake technical and compliance inspections, manage multi‑trade repair tasks, and support statutory landlord obligations. Services include working in occupied and unoccupied homes, communal areas, and Contracting Authority-owned land and buildings.
The Suppliers must meet extensive requirements in health and safety, customer care, IT integration, appointments, reporting, social value, environmental sustainability, and performance management, and must collaborate with the Contracting Authority. No minimum volume of work is guaranteed.
In accordance with the Procurement Policy Note 01/21 – Social Value in Procurement, this Contract will deliver measurable social value outcomes. Under this Procurement Suppliers will be required to support the Contracting Authority's social value objectives. Accordingly, Contract performance conditions and Award Criteria may relate, in particular, to social value.
Information relating to the Pre-Tender Estimate will be provided within the Tender Notice and associated tender documents.
It is expected that the following changes may be made to the associated tender documents:
Updated specification(s)
Revised Schedule of Rates from v6.3 (2007) to v8 (2022)
KPI Targets adjusted from 90–95% range to 85–90%
MAP adjusted from 80–90% range to 80–85%
Performance damages expected to be assessed on a quarterly average rather than a monthly basis
Inclusion of mechanism(s) for ongoing collaboration and joint improvement planning
5-year flat contract term
Full details of the Scope and any associated changes will be set out in the associated tender documents.
The content of this notice is indicative only and subject to change with or without notice.
Total value (estimated)
- £143,742,831.98 excluding VAT
- £172,491,398.37 including VAT Above the relevant threshold
Main procurement category
Works
CPV classifications
Construction work
Site preparation work
Demolition work
Works for complete or part construction and civil engineering work
Building construction work
Bathrooms construction work
Roof repair and maintenance work
Asbestos-removal work
Building installation work
Electrical installation work
Fire-alarm system installation work
Plumbing and sanitary works
Fencing, railing and safety equipment installation work
Fire-prevention installation works
Fireproofing work
Mechanical installations
Building completion work
Installation of fitted kitchens
Overhaul and refurbishment work
Refurbishment work
Repair and maintenance services
Repair and maintenance services of building installations
Building services
Building-inspection services
Technical testing, analysis and consultancy services
Asbestos removal services
Technical inspection services
Plastering work
Joinery and carpentry installation work
Floor and wall covering work
Painting and glazing work
Other building completion work
Lot constraints
Maximum number of lots a supplier can be awarded: 2
Description of how multiple lots may be awarded:
Suppliers are permitted to tender for all Lots but are restricted to winning a maximum of one Lot when the award sequence is initially run.
In circumstances where the award sequence must be reopened the Contracting Authority may award a maximum of two Lots to the same Supplier.
Suppliers cannot win more than one Belfast Lot. However, the Contracting Authority reserves the right to award up to two Belfast Lots to the same Supplier only where no other compliant tender remains.
Not the same for all lots
Contract dates are shown in Lot sections, because they are not the same for all lots.
Lot 1. South West (South Region)
Description
Refer to Procurement description [FRM03.N28] - South West
Lot value (estimated)
- £18,843,386.37 excluding VAT
- £22,612,063.64 including VAT
Contract dates (estimated)
- 1 July 2026 to 30 June 2031
- 5 years
Same for all lots
CPV classifications are shown in the Scope section, because they are the same for all lots.
Lot 2. South Belfast (Belfast Region)
Description
Refer to Procurement description [FRM03.N28] - South Belfast
Lot value (estimated)
- £40,647,290.21 excluding VAT
- £48,776,748.25 including VAT
Contract dates (estimated)
- 1 September 2026 to 31 August 2031
- 5 years
Same for all lots
CPV classifications are shown in the Scope section, because they are the same for all lots.
Lot 3. East Belfast (Belfast Region)
Description
Refer to Procurement description [FRM03.N28] - East Belfast
Lot value (estimated)
- £39,001,459.42 excluding VAT
- £46,801,751.30 including VAT
Contract dates (estimated)
- 1 September 2026 to 31 August 2031
- 5 years
Same for all lots
CPV classifications are shown in the Scope section, because they are the same for all lots.
Lot 4. South Down
Description
Refer to Procurement description [FRM03.N28] - South Down
Lot value (estimated)
- £45,250,695.98 excluding VAT
- £54,300,835.18 including VAT
Contract dates (estimated)
- 1 November 2026 to 31 October 2031
- 5 years
Same for all lots
CPV classifications are shown in the Scope section, because they are the same for all lots.
Participation
Legal and financial capacity conditions of participation
Lot 1. South West (South Region)
Lot 2. South Belfast (Belfast Region)
Lot 3. East Belfast (Belfast Region)
Lot 4. South Down
Full Legal and Financial capacity requirements will be detailed in PSQ1 of the tender documents.
Technical ability conditions of participation
Lot 1. South West (South Region)
Lot 2. South Belfast (Belfast Region)
Lot 3. East Belfast (Belfast Region)
Lot 4. South Down
Full Technical Ability requirements will be detailed in PSQ1 of the tender documents.
Particular suitability
Lot 1. South West (South Region)
Lot 2. South Belfast (Belfast Region)
Lot 3. East Belfast (Belfast Region)
Lot 4. South Down
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
24 March 2026
Enquiry deadline
16 April 2026, 3:00pm
Submission type
Requests to participate
Tender submission deadline
30 April 2026, 3:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
24 June 2026
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
The procedure is expected to follow the steps below:
Publication of the Planned Procurement Notice
Publication of the Tender Notice and Associated Tender Documents
Submission of Tenders
Evaluation of initial Tenders against the award criteria published in the associated tender documents. The evaluation will be based on a 70% price 30% quality of which a minimum of 10% will be for social value.
The associated tender documents will reserve the right for the Contracting Authority to invoke a Best and Final Offer (BAFO) stage.
Final evaluation of Tender(s) following BAFO (if used).
Scores, ranking, issuance of assessment summaries (where required), completion of standstill.
Contract award following the end of the standstill period.
Contracting authority
Northern Ireland Housing Executive
- Public Procurement Organisation Number: PTYV-8666-PQQY 2 Adelaide Street
Belfast
BT2 8PB
United Kingdom
Contact name: Christopher Brown
Email: cprocurement@nihe.gov.uk
Region: UKN06 - Belfast
Organisation type: Public authority - central government
Devolved regulations that apply: Northern Ireland
Related changes
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