Taxpayer Rights: Contesting Disagreed Audits and Refund Denials

At the Comptroller’s office, we want to be fair and give taxpayers full consideration in every case. This publication explains how to exercise your rights as a taxpayer if you disagree with the results of your audit.CONTESTING DISAGREED AUDITS, EXAMINATIONS AND REFUND DENIALS FEBRUARY 2026Texas Comptroller of Public AccountsAt the Comptroller’s office, we want to be fair and give taxpayers full consideration in every case. This publication explains how to exercise your rights as a taxpayer if you disagree with the Comptroller’s position in your audit, examination or refund verification. YOUR OPTIONS BEFORE RECEIVING A TEXAS NOTIFICATION OF AUDIT OR EXAM RESULTSWe encourage you to provide all records and information requested by the auditor, and to work with the auditor to resolve disagreements as they arise. You can speak with the auditor’s supervisor or manager at any time during the process. If you cannot resolve your disagreements in this manner, you have the following options.RECONCILIATION CONFERENCEYou can ask for a reconciliation conference with the audit supervisor or manager to discuss and attempt to resolve disagreements. This informal conference can be held at either your location or the audit office. REQUESTING TAXABILITY GUIDANCEDuring the course of the audit, examination or refund verification, you and the auditor can ask the Tax Policy Division for taxability guidance on an agreed set of facts. To request taxability guidance from Tax Policy, work with the auditor to prepare a document that outlines the taxability issue and requests guidance. Tax Policy can only provide assistance when you and the auditor agree on the underlying facts. The auditor will submit that document through Audit Headquarters to Tax Policy. Tax Policy will respond to the auditor, who will share the findings with you.If Tax Policy issues a written taxability determination, you cannot have an Independent Audit Review Conference (IARC) on the same subject. INDEPENDENT AUDIT REVIEW CONFERENCEIf disputed issues remain after the reconciliation conference, you can request an IARC. The IARC allows you to meet with a person who has not been involved in the audit, examination or refund verification process to attempt to resolve disagreed issues. The IARC is an informal meeting between you, the auditor, and an Independent Audit Reviewer (IAR). The IAR will conduct the meeting by asking questions of both you and the auditor to gather information. Matters that can be This publication is intended as a general guide and not as a comprehensive resource on the subjects covered. It is not a substitute for legal advice.

Interest will continue to accrue on all proposed assessments.addressed in the conference include taxability issues, sampling issues, accounting disputes and waiver of penalty and interest.IARs are Comptroller employees who are very knowledgeable about Audit Division policies, procedures and taxability issues, but are not employees of the Audit Division. To request an IARC, simply let the auditor know the issues that you disagree with and that you want to have an IARC. You must make the request after the fieldwork is complete but before the audit or examination has been billed. The billing is called the Texas Notification of Audit Results for audits, or Texas Notification of Exam Results for other types of examinations. For refund verification, you must request an IARC after the fieldwork is complete but before the denial letter or refund results letter is issued.You can request an IARC on an issue that arose from an examination conducted by the Business Activity Research Team (BART) if you have provided the records, returns and data the BART examiner requested and if you make the request before the assessment has been billed.Audit staff will contact the IAR, who will work with you to set up a mutually acceptable date and location for the conference. The IARC will not occur until after your exit conference. There is no charge for the IARC.An IARC is not available when:• records to verify a refund request or to verify a previously paid refund are not provided;• records to perform the audit or examination are not provided and the liability must be estimated, even if the dispute concerns how the estimate is calculated;• the Tax Policy Division has issued a written taxability determination on the issue(s) in dispute; • an IARC has already taken place and a decision was rendered; • a conference cannot be held timely and you decline to sign a statute waiver;• to address any additional penalty assessment that may have been approved;• the audit is already in the redetermination process, or• the agency determines that a particular issue is not appropriate for an IARC.An IARC does not stop interest from accruing on a proposed assessment. You can pay all of the assessment or any part of it to stop interest from accruing on that amount. An IARC is your meeting to discuss the disputed issues. We recommend that you submit to the IAR any records, contracts or other relevant documentation along with a written statement of your position in advance, but you can also simply bring the information to the conference. An attorney, accountant or other person can come to the IARC with you to help explain your position. You can also audiotape the conference.After the conference is over, the IAR will submit a written report to the IAR Team Leader with recommendations of how to resolve the disputed items. The Tax Policy Division may review draft IAR recommendations concerning taxability issues to make sure they are consistent with applicable law and agency policy. Once the recommendations are approved, the IAR will notify you and the auditor of the agency’s decision and send everyone a copy of the IAR report.After the report has been issued, you can still request a redetermination or refund hearing on any issue considered in an IARC. We have listed information about redetermination and refund hearings under the heading Your Options after Receiving a Notification of Audit Results or Texas Notification of Exam Results below.

OUR STATE’S VIBRANT ECONOMY is not the result of luck; it is the result of your hard work, your initiative and your investment in our state. That hard work, initiative and investment should be rewarded, and as taxpayers you should expect the best possible government at the lowest possible cost — a government that creates an atmosphere where economic growth can continue and business and families can be successful and flourish. Achieving that goal starts with customer service. The taxpayers of this state deserve an agency that puts their needs first, addresses concerns and issues in an efficient and respectful manner, fosters an environment of transparency and accountability and focuses on the core responsibilities of the Texas Comptroller’s office.Primarily, this agency is tasked with the responsibility of collecting and safeguarding taxpayer dollars. But in doing so, we must never lose sight of the fact that we are here to serve you. This Texas Taxpayer Bill of Rights is designed to ensure that the service you receive from our agency not only meets your needs, but exceeds your expectations.AS A TEXAS TAXPAYER...TEXAS TAXPAYERTHEBill of Rights . YOU HAVE THE RIGHT TO FAIR AND EQUITABLE TREATMENT –We will treat you with the courtesy and respect you deserve, and we will give our full attention to your issue. No matter how large or how small the issue is, if it’s important to you, it’s important to us.. YOU HAVE THE RIGHT TO PRIVACY AND CONFIDENTIALITY – We will protect your privacy and safeguard the confidentiality of taxpayer information to the fullest extent allowed by law.. YOU HAVE THE RIGHT TO UNDERSTAND THE TAXES YOU PAY –We will provide you with information to better understand the taxes you pay through a well-organized, easy-to-navigate website. You will find useful information including tax laws and rules, policies and procedures, forms, due dates and helpful publications.. YOU HAVE THE RIGHT TO PAY ONLY WHAT YOU OWE –We recognize that you work hard for every dollar you earn. We will respect that work, and our professionals will never be paid, promoted or rewarded on the basis of how much tax they collect or assess.. YOU HAVE THE RIGHT TO REPRESENTATION – We recognize that audits can be intimidating, and every taxpayer has the right to engage the person of their choice to represent them during that process. . YOU HAVE THE RIGHT TO CONTEST A DECISION – We know that every issue may not be resolved during the audit process and that you may wish to dispute a decision. Our publication, Contesting Disagreed Audits, outlines in detail how you can exercise your right to contest a decision.. YOU HAVE THE RIGHT TO REQUEST A WAIVER OF PENALTIES –We understand that extraordinary circumstances may cause an unavoidable late filing or payment of taxes, or the need to amend reports due to an error. We will give consideration to waiving penalties if you have not previously paid or filed late, or in a first-time audit situation.. YOU HAVE THE RIGHT TO SIMPLER TAX FILING – We offer a fast, secure electronic reporting system for many of the taxes we administer. Our Webfile system has built-in edits that can help prevent costly mistakes. . YOU HAVE THE RIGHT TO COURTEOUS, ACCESSIBLE ASSISTANCE FROM A REAL PERSON – We know that you may not always be able to find the answer to your question or may want to deal directly with a person in our office. We will maintain dedicated phone lines, email accounts and conveniently located offices throughout the state where you will find staff ready, willing and able to promptly assist you..YOU HAVE THE RIGHT TO KNOW HOW GOVERNMENT SPENDS YOUR TAX DOLLARS – We know how hard you work to earn every tax dollar you send to the state, which is why we publish information about how and where those dollars are spent. We provide easy-to-use tools to track state government spending across every state agency, not just our office.This Texas Taxpayer Bill of Rights represents our commitment to you, the Texas Taxpayer. If at any time you feel you have not been treated in accordance with this commitment to customer service, please contact our customer service liaison at comptroller.texas.gov/about/contact/customer-service.php or by calling 888-334-4112. TEXAS COMPTROLLER OF PUBLIC ACCOUNTS

Taxes and fees assessed in an audit are subject to a penalty of 10 percent of the amount due.TEXAS NOTIFICATION OF AUDIT RESULTSThe Texas Notification of Audit Results is the determination of the results of your audit. A Notification is issued for each tax or fee that was audited, regardless of the outcome of the audit. We will issue a Notification that reflects the audit balance due as of the date of the Notification, even if you paid the deficiency before the audit was final (if you paid the liability in full, including penalty and interest, the balance will show zero).The Notification balance only shows the results of the audit, and does not include open balances from report periods. Any ongoing collection action will not be affected by an audit.TEXAS NOTIFICATION OF EXAM RESULTSThe Texas Notification of Exam Results is very similar to the Texas Notification of Audit Results, but is issued for Comptroller examinations that are not field audits.PENALTY AND INTEREST OWED, AND CREDIT INTERESTPENALTYFor most taxes and fees, the amount of taxes and fees assessed in an audit or examination are subject to a penalty of 10 percent of the amount due. An additional 10 percent is imposed if you do not pay on or before the due and payable date shown on the Texas Notification of Audit Results or Texas Notification of Exam Results. INTERESTInterest is calculated on a period-by-period basis and begins accruing 61 days after the date the tax was originally due and payable. For most taxes due on or after Jan. 1, 2000, the interest rate varies annually, set at 1 percent over the prime rate as published in the Wall Street Journal on the first business day of the year.We publish information about past interest rates at comptroller.texas.gov/taxes/ file-pay/interest.php. WAIVERSWhen we conduct an audit or examination, we presume you would like us to consider waiving any penalty and interest. You will be notified of our decision on the waiver in the letter sent to you with the audit or examination package. Penalty waivers are usually limited to periods originally filed in a timely manner. If you disagree with our decision, you can request a redetermination hearing. For International Fuel Tax Agreement assessments, we cannot waive penalty or interest on amounts due to another jurisdiction. Rule 3.5 explains more about the factors the Comptroller considers in making a decision about penalty or interest waivers. CREDIT INTERESTCredit interest is also calculated on a period- by-period basis, but at a different rate. Effective Sept. 1, 2021, the rate of credit interest paid on overpaid taxes and fees is the lower of the prime rate, as published in the Wall Street Journal plus 1 percent; or the annual rate of interest earned on deposits in the state treasury during November of the previous calendar year.YOUR OPTIONS AFTER RECEIVING A TEX AS NOTIFICATION OF AUDIT RESULTS OR TE X AS NOTIFICATION OF EXAM RESULTSAfter receiving the Notification, you have several options:• if you agree with the audit or examination results, send a check or money order payable

Taxes and fees assessed in an audit are subject to the hearings process despite the final results.to the State Comptroller for the total liability as calculated on the Notification, plus any additional interest that has accrued from the statement date on the Notification. A deficiency determination becomes final 60 days after the statement date on the Notification, and is the Comptroller’s official determination. Full payment is due within 10 days after the day it becomes final. If the amount of the determination is not paid within 10 days after it becomes final, an additional penalty of 10 percent of the amount of the determination will be added. Interest continues to accrue on the tax/fee until paid. To minimize interest from accruing, you may submit payment prior to receiving the Notification by mailing the payment to Audit Headquarters. Please send payment by mail to: Texas Comptroller of Public Accounts Audit Processing Section P.O. Box 13528 Austin, Texas 78711-3528• if the Comptroller determines the state’s interest is in jeopardy, an audit or examination can be billed as a jeopardy determination and payment is due immediately. A jeopardy determination becomes final 20 days after the determination is issued. If the amount of the determination is not paid until after the determination becomes final, an additional penalty of 10 percent of the amount of the determination will be added. Interest continues to accrue on the tax/fee until paid.• if you do not agree with the audit or examination results, you can request a hearing or a refund, whether the result is no tax due, an assessment, or an overall credit. You must send a letter with a statement of grounds as described below. Find the date the determination becomes final on the Notification (final date). Your letter must be received:• on or before the final date, you can request a redetermination hearing, which can include requests to reduce or remove any tax assessed in the audit and refund requests for the same tax type audited for any transactions within the audited period. You are not required to pay the assessment with your redetermination request, but interest continues to accrue on the amount of tax/fee ultimately determined to be due.• within 6 months after the final date and you have paid the entire liability, including penalty and interest, you can request a refund hearing, which can include requests for refunds of all tax actually assessed and paid in the audit, plus refunds for any report periods that are still within the four-year statute of limitations at the time the refund hearing request is filed (generally four years from the due and payable date).• more than 6 months after the final date and you have paid the entire liability, including penalty and interest, you can request a refund for any report period that is still within the statute of limitations at the time the refund request is filed (generally four years from the due and payable date).• After the case has been referred for a formal hearing, you can request settlement with the Chief Settlement Officer. You can make the request through the Director or Assistant Director of Audit Division. If the audit has been sent to the Administrative Hearings Section (AHS) and has been assigned a hearing number, you can make the request through the Deputy General Counsel of the Administrative Hearings Section.YOUR OPTIONS AFTER RECEIVING A REFUND RESULTS LETTERWe communicate the results of all refund verifications by letter. The letter includes information about the right to file for an administrative refund hearing or the right to waive the right to an administrative hearing and file suit on the refund claim in district court, either of which must be received by the Comptroller within 60 days of the letter date. These two options are available to you if you disagree with the results of the refund verification. If the Comptroller does not receive either a Statement of Grounds to request an administrative hearing or a Notice of Intent to Bypass the Hearing within 60 days of the refund denial letter, the refund results become final. A refund that has been denied by the Comptroller cannot be requested again at a later date, even if the period is still within the statute of limitations

If you disagree with the results of an audit, your statement of grounds must list the items in the audit with which you disagree, either individually or by category, and why you disagree. If you disagree with the agency’s interpretation of the law, you must cite legal authority for your position.and cannot be included as a credit on a return, report, audit or examination. The Statement of Grounds or Notice of Intent to Bypass the Hearing must be signed by you or your authorized representative. A power of attorney, or other written authorization, must be included with all requests from third parties.Please send your signed requests by mail to: Texas Comptroller of Public Accounts Audit Processing Section P.O. Box 13528 Austin, Texas 78711-3528 Or by email to: Audit.Processing@cpa.texas.govIf emailing, please include either “Administrative Hearing Request” or, if you intend to waive your right to a hearing, “Notice of Intent to Bypass Hearing” in the subject line.STATEMENT OF GROUNDS FOR ADMINISTRATIVE HEARING REQUESTSIf you disagree with the results of an audit, examination or refund verification, your Statement of Grounds must list the items with which you disagree, either individually or by category, and state the factual basis and the legal grounds to support your position. If you disagree with the agency’s interpretation of the law, you must cite legal authority for your position. If your Statement of Grounds is timely and complete, we will send you a letter acknowledging the receipt of the request and providing further instructions. If the Statement of Grounds was not timely or was incomplete, we will send you a letter explaining what your next options are and how your request was deficient. The auditor will be sent the timely and complete request to review any additional documentation to support the contentions raised. If you agree with the changes made, you will be required to sign the Taxpayer’s Withdrawal of Request for a Hearing and Consent to Contested Case Dismissal form and will receive an Amended Notification of Audit Results. However, if you still disagree with the results, the audit, examination or refund assignment will be assigned to an attorney in the Hearings and Tax Litigation Division who will contact you or your representative to try to resolve the contested case. The attorney will review your case and under most circumstances will issue a Position Letter explaining the division’s position. You can accept this position, which will conclude the contested case and cause the audit, examination or refund to be adjusted as stated in the Position Letter. Alternatively, you can submit a Reply to the Position Letter explaining your disagreement with the Position Letter and ask to have your case heard by an Administrative Law Judge (ALJ) at the State Office of Administrative Hearings (SOAH). At any time after the case is assigned to an attorney, but before the case is referred to SOAH, the parties may also discuss and agree to a settlement. If the parties agree to a settlement, the attorney will prepare a Compromise and Settlement Agreement (CSA). The CSA will be signed by both parties and state the terms of the settlement, including the adjustments agreed to by both parties and your acknowledgment that by signing the CSA you agree to withdraw your request for a hearing and to dismiss the contest case. COMPTROLLER’S DECISIONIf you request a SOAH Hearing, the Hearings and Tax Litigation attorney will send you a Notice of Hearing indicating the date and time you are to appear to present evidence and oral argument. If you do not want an oral hearing, and instead want your case to be considered based on written submissions, the ALJ will review your written evidence and argument. After the hearing, whether oral or based on written submissions, the ALJ will issue a Proposal for Decision to you and the Hearings and Tax Litigation Division. The Comptroller will then render the final decision. If you plan to challenge the decision in district court by filing a refund or protest suit, you should consider consulting immediately with a private attorney who can advise you on how to preserve your rights. Taxability rulings/letters,

position letters and Comptroller’s Decisions on various topics are available online at https://star.comptroller.texas.gov/. NOTICE OF INTENT TO BYPASS THE HEARINGIf you disagree with the results of a managed audit or refund verification, you may waive your right to an administrative tax refund hearing and file suit on your refund claim in district court. When selecting this option, you must file a Notice of Intent to Bypass the Hearing, which must be received by the Comptroller within 60 days from the date of the Notification of Audit Results or the refund denial letter. The notice must be titled, “Notice of Intent to Bypass the Hearing” and must assert the material facts and each specific legal basis on which the refund is claimed and specify the dollar amount of the claim. Please be advised that when you file a Notice of Intent, you waive all rights to an administrative hearing. Within 30 days from the date the Notice of Intent to Bypass the Hearing is received by the Comptroller, the Comptroller may require a conference between the person who filed the Notice of Intent and a designated officer or employee of the Comptroller to clarify the issues in dispute and discuss availability of any additional supporting documentation that may assist in resolving any issues. The notice of conference will be in writing and will include a date and time for the conference. The conference must be held within 90 days from the date the Notice of Intent was received by the Comptroller. If necessary, you may request that the conference be rescheduled to another date, and the Comptroller will make a good faith effort to accommodate that request. However, if a date cannot be agreed upon by the 90th day after the date the Notice of Intent was received by the Comptroller, you may rescind the Notice within 120 days after the date the Notice of Intent was received and request an administrative hearing. If a conference is held, you or your authorized representative will work directly with the designated officer or employee of the Comptroller to resolve any issues. If the Comptroller agrees, the person who submitted the Notice of Intent may amend a material fact or legal basis included in the Notice of Intent after the conference. If the refund is not resolved after the conference, the person who filed the Notice of Intent may then bring suit on the refund in district court; however, the suit must be filed within 60 days after the date the conference concludes, or a later date if agreed to by the Comptroller. If the Comptroller does not provide notice of conference within 30 days from the date the Notice of Intent is received by the Comptroller, the person who filed the Notice of Intent may file suit in district court on or before the 90th day after the date the Notice of Intent was received. COMPTROLLER’S AUTHORITY TO COLLECT PAST-DUE TAXES The Comptroller has legal authority (See Texas Tax Code Chapter 111, Collection Procedures) to take various actions to collect taxes that are past due. If taxpayers do not pay or make arrangements to pay taxes that are owed, the Comptroller can: • require a security bond to be posted;• file a tax lien in applicable counties;• freeze and/or seize non-exempt assets;• suspend permits;• file criminal charges; and/or• place a hold on any state warrants payable to the taxpayer.Additional InformationThe Rules of Practice and Procedure (publication #96-145) explain in detail the administrative appeals system for taxpayers who disagree with audit assessments or tax law interpretations. You may obtain a copy of the rules from any of our field offices or by calling our toll-free hotline. This publication is also available online at comptroller.texas.gov/taxes/publications/96-145.pdf. A limited power of attorney form is available online at comptroller.texas. gov/forms/01-137.pdf. The Comptroller’s office also publishes many brochures and booklets that detail Texas tax laws and how to comply with them.You can request copies of these publications and get answers to questions on specific state taxes by calling one of the toll-free numbers listed on the back of this publication. The local Austin number is 512-463-4600.

20 COMPTROLLER AUDIT OFFICES IN 17 CITIES PROVIDE CONVENIENT, COURTEOUS TAX HELP NEAR YOU...Austin2015 S. Interstate 35, Suite 202 Southcliff Building 78741-3811 512-305-9800Austin–Business Activity Research Team801 Congress Avenue, Suite 14.300 George HW Bush Building 78701-512-305-9899Chicago1411 Opus Place, Suite 165 Downers Grove, IL 60515-1488 630-963-0761Corpus Christi500 North Shoreline Blvd, Suite 1015 78401-0399 361-360-7190Dallas East10300 North Central Expwy, Suite 75231-8647 972-792-5900Dallas North5201 Tennyson Parkway, Suite 208 Plano, TX 75024-4129 972-943-7624El Paso401 East Franklin Avenue, Suite 170 79901-1215 915-401-8066Fort Worth4500 Mercantile Plaza Drive, Suite 76137-4226 817-377-8855Houston Central1919 North Loop West, Suite 311 77008-1394 713-803-8600Houston North4201 Cypress Creek Pkwy, Suite 460 77068-3412 281-586-4100Houston South2656 South Loop West, Suite 400 77054-2600 713-314-5700Houston West1260 Pin Oak Road, Suite 210 Katy, TX 77494-5600 281-371-5500Los Angeles17777 Center Court Drive N., Suite Cerritos, CA 90703-9356 562-402-2000Lubbock6104 66th St., Suite. 300 79424-5935 806-794-4012McAllen200 South 10th Street, Suite 801 78501-5538 956-542-0260New York475 Park Avenue South, 19th Floor New York, NY 10016-6940 646-742-1155OdessaOne Professional Plaza Building 6005 Eastridge Road, Suite 240 79762-5380 432-227-6500San Antonio5710 W. Hausman Road, Suite 105 78249-1646 210-257-4600Tulsa8282 South Memorial Drive, Suite Tulsa, OK 74133-4351 918-622-4311Tyler3800 Paluxy Drive, Suite 594 75703-1619 903-939-0567Texas Comptroller of Public AccountsThis publication is intended as a general guide and not as a comprehensive resource on the subjects covered. It is not a substitute for legal advice.WE’RE HERE TO HELP!If you have questions or need information, contact us:For more information, search our website at Texas Comptroller of Public Accounts 111 East 17th StreetAustin, Texas 78711-1440 Sign up to receive email updates on the Comptroller topics of your choice at comptroller.texas.gov/ subscribe/. In compliance with the Americans with Disabilities Act, this document may be requested in alternative formats by calling the appropriate toll free number listed or by sending a fax to 512-475-0900.800-252-5555911 Emergency Service/ Equalization SurchargeAutomotive Oil FeeBattery Fee Boat and Boat Motor Sales TaxCustoms BrokerMixed Beverage TaxesOff-Road, Heavy-Duty Diesel Equipment SurchargeOyster FeeSales and Use Taxes800-531-5441Cement TaxInheritance TaxLocal RevenueMiscellaneous Gross Receipts TaxesOil Well Servicing TaxSulphur Tax800-442-3453WebFile Help800-252-1381Bank FranchiseFranchise Tax800-252-7875Spanish800-531-1441Fax on Demand (Most frequently requested Sales and Franchise tax forms)800-252-1382Clean Vehicle Incentive ProgramManufactured Housing TaxMotor Vehicle Sales Surcharge, Rental and Seller Financed Sales TaxMotor Vehicle Registration Sur- charge800-531-5441Fuels TaxIFTALG Decals Petroleum Products Delivery FeeSchool Fund Benefit Fee800-252-1384Coastal ProtectionCrude Oil Production TaxNatural Gas Production Tax800-252-1387Insurance Tax800-862-2260Coin-Operated Machines TaxHotel Occupancy Tax800-252-1386Account StatusOfficer and Director Information800-862-2260Cigarette and Tobacco888-4-FILING (888-434-5464)TELEFILE: To File by Phone800-252-1389GETPUB: To Order Forms and Publications800-654-FIND (800-654-3463)Treasury Find800-321-2274Unclaimed Property ClaimantsUnclaimed Property HoldersUnclaimed Property Name Searches 512-463-3120 in Austin877-44RATE4 (877-447-2834)Interest RatePublication #96-1253 • February 2026