Maine Insurance Bulletin on Agency Termination and Policy Cancellation

ST ATE OF MA I N E DE P A R T M E N T O F P R OF E S S I O N AL & FI N A N C I A L RE G U L A T I O N BUR E A U OF IN S U R A N C E Office Location: 76 Northern Avenue, Gardiner, Maine 04345 Mailing Address: 34 State House Station, Augusta, Maine 04333 www.maine.gov/pfr/insurance Phone: (207) 624-8475 TTY: Please Call Maine Relay 711 Consumer Assistance: 1-800-300-5000 Fax: (207) 624-8599 Janet T. Mills Governor Robert L. Carey Superintendent Joan F. Cohen Commissioner Bulletin 489 Termination of Agency Relationships and Maine’s Cancellation Control Acts It has come to the Bureau’s attention that some Maine consumers have recently had their homeowners, renters, or personal auto policies nonrenewed solely because the insurer’s agency relationship with a producer has terminated. This is not a lawful basis for nonrenewal. Insurers are reminded that in Maine, these lines of business are subject to Cancellation Control Acts that grant policyholders the right to renew their policies unless the insurer can demonstrate a valid reason for nonrenewal. The only permissible reasons for nonrenewal are those specified in the Maine Automobile Insurance Cancellation Control Act or the Maine Property Cancellation Control Act, as applicable. For all policies that are subject to either Control Act, the reason or reasons for nonrenewal action must be explicitly stated in the notice of nonrenewal. Vague explanations such as “underwriting reasons” are insufficient. Producers who no longer represent a particular insurer are free to offer policyholders alternative coverage with a different insurer, but that does not extinguish the policyholders’ right to renew the coverage they have. The rights of policyholders and the obligations of insurers and producers in these situations are discussed in detail in Bulletin 391, Personal Lines Agency Terminations and Book Rollovers, which insurers and producers are encouraged to review prior to the termination of an agency relationship. November 3, 2025 Robert L. Carey Superintendent of Insurance NOTE: This Bulletin is intended solely for informational purposes. It is not intended to set forth legal rights, duties, or privileges, nor is it intended to provide legal advice. Readers should consult applicable statutes and rules and contact the Bureau of Insurance if additional information is needed. 24-A M.R.S. Chapter 39, Subchapter 2 (§§ 2911–2924). The precise scope of the Act is described at 24-A M.R.S. § 2913 24-A M.R.S. Chapter 41, Subchapter 5 (§§ 3048–3061). The precise scope of the Act is described at 24-A M.R.S. § 3048 See 24-A M.R.S. §§ 2917; 3051