California DCA Enforcement Statistics and Performance Measures
Summary
The California Department of Consumer Affairs (DCA) has published updated enforcement statistics and performance measures for DCA licensees. These statistics track case volume, intake, investigation, formal discipline, and probation cycles, providing data for consumer protection efforts.
What changed
The California Department of Consumer Affairs (DCA) has updated its online resources detailing enforcement statistics and performance measures for its licensees. This includes interactive dashboards and downloadable datasets (CSV, EXCEL, TXT) for annual enforcement activity and division of investigations cases. The data covers metrics such as case volume, intake, investigation, formal discipline, and probation cycles, aiming to enhance transparency and track the department's efficacy in managing consumer complaints.
While this update primarily provides informational statistics and does not introduce new regulatory requirements or direct compliance actions for licensees, it serves as a crucial resource for understanding regulatory oversight and enforcement trends within California's licensed professions. Compliance officers and legal professionals should note the availability of these datasets for potential trend analysis or to understand the scope of enforcement activities undertaken by the DCA and its divisions.
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Mar 19, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Enforcement Statistics
The California Department of Consumer Affairs (DCA) collect, analyze, and report various types of Enforcement Statistics on DCA Licensees.
Enforcement Performance Measures
To ensure that DCA and its stakeholders can effectively execute the department’s core mission of consumer protection, the department has established a transparent set of measurements to track the department’s efficacy at managing the consumer complaints process. The DCA Enforcement Performance Measurement (EPM) tool is an interactive application that can be used to explore current and historical enforcement performance for DCA entities. To access historical Enforcement Performance Measure reports in PDF format visit the EPM Reports Archive.
Performance Measure 1: Case Volume
Total number of complaint/conviction arrests cases received.
Performance Measure 2: Intake
Volume & average cycle time for cases assigned or closed at intake.
Performance Measure 3: Investigation
Volume & average cycle time for investigation cases.
Performance Measure 4: Formal Discipline
Volume & average cycle time for AG cases.
Performance Measure 7 & 8: Probation
Volume & average cycle time for probation cases.
Download the dataset
Annual Enforcement Statistics
The DCA Annual Enforcement Activity Statistics interactive dashboard includes annual enforcement activity data such as case volume, case handling milestones, administrative actions, and more for all DCA entities. This data is also available in the enforcement activity section of the Annual Reports.
Download the dataset
Division of Investigations (DOI) Enforcement Cases
The Division of Investigation (DOI) is the law enforcement and investigative branch of DCA. The DOI enforcement case statistics include all cases assigned to DOI irrespective of the originating DCA entity. To access historical DOI case statistics in PDF format visit the EPM Reports Archive.
Download the dataset
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