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Migration (Migration Agents Code of Conduct) Regulations 2021

In force Administered by
- Department of Home Affairs
This item is authorised by the following title:

• Migration Act 1958 Latest version View as made version F2026C00275 C02 01 April 2026

View document Legislative instrument Filter active Table of contents
- Part 1—Preliminary
- Division 1—Preliminary
- 1 Name
- 3 Authority
- 4 Prescription of Code of Conduct
- Division 2—Purpose of this instrument
- 5 Purpose of this instrument
- 6 Other duties of migration agents
- Division 3—Definitions
- 7 Definitions
- 8 Expressions have same meaning as in Part 3 of the Act
- 9 Immigration assistance
- 10 Meaning of client money
- 11 Meaning of related by employment
- 12 Meaning of responsible migration agent
- Part 2—General duties
- Division 1—General duties
- 13 General duty to act professionally, ethically etc.
- 14 Duty to treat all persons with appropriate respect
- 15 Duty not to make false or misleading statements
- 16 Duty not to threaten to contravene this instrument
- Division 2—Duties relating to Australia’s immigration system
- 17 Duty to comply with migration law
- 18 Duty not to undermine the migration law
- 19 Duty not to give futile immigration assistance
- 20 Duty to avoid making false or misleading statements etc. to government officials
- 21 Duty relating to correcting false or misleading statements etc.
- Division 3—Duty to maintain skills and knowledge
- 22 Duty to maintain skills and knowledge
- Division 4—Duties relating to practice management
- 23 Duty to ensure that immigration assistance is given only by registered migration agents
- 24 Duties relating to work or services performed by persons other than registered migration agents
- 25 Duties relating to MARN
- 26 Duties not to make false or misleading statements in promoting business etc.
- 27 Duty to hold professional indemnity insurance
- Division 5—Duties relating to keeping Authority, clients, Department and review authority informed of matters relating to migration agent
- 28 Duty to notify Authority and clients of material changes in matters shown in Register
- 29 Duty to notify Authority of changes in circumstances relevant to agent’s continued registration
- 30 Duty to notify clients, Department and review authority if registration suspended
- 31 Duty to notify clients, Department and review authority if registration expected to lapse
- Division 6—Duty to respond to requests from Authority for information or documents
- 32 Duty to respond to requests from Authority for information or documents
- Part 3—The agent-client relationship
- Division 1—General duties
- Subdivision A—General duties
- 33 General duties
- 34 Duty to inform clients of conflicts of interest
- 35 Duty of confidentiality
- Subdivision B—Preliminary requirements for giving immigration assistance
- 36 Duty to know clients etc.
- 37 Duty to arrange access to interpreters
- 38 Duty to give consumer guide to clients
- Subdivision C—Other duties
- 39 Duty to keep clients informed about progress of immigration matters
- 40 Duty not to act in a way that causes unnecessary expense or delay
- 41 Duty not to give false or misleading documents to clients
- Division 2—Service agreements
- 42 Service agreements
- 43 Service agreements not required for initial consultations
- 44 Written notice of variations to service agreements
- 45 Duty to ensure work or services specified in service agreements are completed
- Division 3—Fees and disbursements
- 46 Fees
- 47 Disbursements
- 48 Payment of fees and disbursements etc.
- 49 Invoices and receipts
- 50 Duty in relation to client’s money
- 51 Duty not to receive amounts from clients before entering into service agreements
- 52 Refunds
- Division 4—Client documents
- 53 Duty to keep documents securely
- 54 Duty to return client documents
- Division 5—Record keeping
- 55 Duty to make records of oral communications with clients
- 56 Duty to maintain client files
- Division 6—Ending agent-client relationship
- 57 Termination notices
- 58 Duty to forward correspondence relating to former clients
- Part 4—Miscellaneous
- 59 Legal professional privilege
- Part 5—Application and transitional provisions
- Division 1—Application of this instrument
- 60 Application of this instrument—general duties
- 61 Application of this instrument—the agent-client relationship
- Endnotes
- Endnote 1—About the endnotes
- Endnote 2—Abbreviation key
- Endnote 3—Legislation history
- Endnote 4—Amendment history