Agency Information Collection; Improving Customer Experience OMB Circular A-11 § 280

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You may be interested in this document that published on 04/09/2026 with action 'Notice of information collection; request for comment.' View Document

Agency Information Collection Activities; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

A Notice by the Interior Department on 04/09/2026

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3. Document Details Published Content - Document Details Agency Department of the Interior Agency/Docket Numbers 2560102DM DS6CS00000 DLSN00000.000000 OMB Control Number 1090-0012 Document Citation 91 FR 17984 Document Number 2026-06899 Document Type Notice Pages 17984-17986 (3 pages) Publication Date 04/09/2026 Published Content - Document Details

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• Document Details Published Content - Document Details Agency Department of the Interior Agency/Docket Numbers 2560102DM DS6CS00000 DLSN00000.000000 OMB Control Number 1090-0012 Document Citation 91 FR 17984 Document Number 2026-06899 Document Type Notice Pages 17984-17986 (3 pages) Publication Date 04/09/2026 Published Content - Document Details
• Document Dates Published Content - Document Dates Comments Close 06/08/2026 Dates Text Interested persons are invited to submit comments on or before June 8, 2026. Published Content - Document Dates

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  • SUPPLEMENTARY INFORMATION: Enhanced Content - Table of Contents

• Related Documents Enhanced Content - Related Documents FederalRegister.gov uses the agency dockets published with the document to display related documents.

| 2560102DM
(4 Documents) | | | |
| --- | | | |
| Date | | Action | Title |
| | 2026-04-09 | Notice of Information Collection; request for comment. | Agency Information Collection Activities; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |
| | 2026-04-09 | Notice of information collection; request for comment. | Agency Information Collection Activities; Private Rental Survey |
| | 2026-03-26 | Notice of information collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Youth Conservation Corps Application and Medical History Forms |
| | 2026-01-22 | Notice of information collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Claim for Relocation Payments-Residential, DI-381 and Claim for Relocation Payments-Nonresidential, DI-382 |

| OMB Control Number 1090-0012
(3 Documents) | | | |
| --- | | | |
| Date | | Action | Title |
| | 2026-04-09 | Notice of Information Collection; request for comment. | Agency Information Collection Activities; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |
| | 2023-12-19 | Notice of information collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |
| | 2023-05-11 | Notice of information collection; request for comment. | Agency Information Collection Activities; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |

| DS6CS00000
(69 Documents) | | | |
| --- | | | |
| Date | | Action | Title |
| | 2026-04-09 | Notice of Information Collection; request for comment. | Agency Information Collection Activities; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |
| | 2026-04-09 | Notice of information collection; request for comment. | Agency Information Collection Activities; Private Rental Survey |
| | 2026-03-26 | Notice of information collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Youth Conservation Corps Application and Medical History Forms |
| | 2026-02-24 | Final rule. | National Environmental Policy Act Implementing Regulations |
| | 2026-01-22 | Notice of information collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Claim for Relocation Payments-Residential, DI-381 and Claim for Relocation Payments-Nonresidential, DI-382 |
| | 2025-08-26 | Request for information; reopening of comment period. | Regulatory Reform-Request for Information |
| | 2025-07-29 | Notice of Information Collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Donor Certification Form |
| | 2025-07-03 | Interim final rule, request for comments | National Environmental Policy Act Implementing Regulations |
| | 2025-06-24 | Request for information; extension of comment period. | Regulatory Reform |
| | 2025-05-27 | Notice of information collection; request for comment. | Agency Information Collection Activities; Application and Reports for Paleontological Permits |
| | 2025-05-20 | Request for Information (RFI). | Regulatory Reform |
| | 2025-01-10 | Interim final rule. | Practices Before the Department of the Interior |
| | 2024-08-16 | Semiannual Regulatory Agenda. | Semiannual Regulatory Agenda |
| | 2024-02-09 | Semiannual Regulatory Agenda. | Semiannual Regulatory Agenda |
| | 2023-12-19 | Notice of information collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |
| | 2023-07-27 | Semiannual Regulatory Agenda. | Semiannual Regulatory Agenda |
| | 2023-02-22 | Semiannual Regulatory Agenda. | Semiannual Regulatory Agenda |
| | 2022-08-08 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2022-01-31 | Semiannual Regulatory Agenda. | Semiannual Regulatory Agenda |
| | 2021-07-30 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2021-03-31 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2020-08-26 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2019-12-26 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2019-06-24 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2018-11-16 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2018-06-11 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2018-01-12 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2017-08-24 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| | 2016-12-23 | Semiannual regulatory agenda. | Semiannual Regulatory Agenda |
| View More Docket Documents | | | |

| DLSN00000.000000
(119 Documents) | | | |
| --- | | | |
| Date | | Action | Title |
| | 2026-04-09 | Notice of Information Collection; request for comment. | Agency Information Collection Activities; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |
| | 2026-04-09 | Notice of information collection; request for comment. | Agency Information Collection Activities; Private Rental Survey |
| | 2026-03-26 | Notice of information collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Youth Conservation Corps Application and Medical History Forms |
| | 2026-02-24 | Final rule. | National Environmental Policy Act Implementing Regulations |
| | 2026-01-22 | Notice of information collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Claim for Relocation Payments-Residential, DI-381 and Claim for Relocation Payments-Nonresidential, DI-382 |
| | 2025-08-26 | Request for information; reopening of comment period. | Regulatory Reform-Request for Information |
| | 2025-07-29 | Notice of Information Collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Donor Certification Form |
| | 2025-07-03 | Interim final rule, request for comments | National Environmental Policy Act Implementing Regulations |
| | 2025-06-24 | Request for information; extension of comment period. | Regulatory Reform |
| | 2025-06-02 | Interim final rule; correction. | Practices Before the Department of the Interior; Correction |
| | 2025-05-27 | Notice of information collection; request for comment. | Agency Information Collection Activities; Application and Reports for Paleontological Permits |
| | 2025-05-20 | Request for Information (RFI). | Regulatory Reform |
| | 2025-01-10 | Interim final rule. | Practices Before the Department of the Interior |
| | 2023-12-19 | Notice of information collection; request for comment. | Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |
| | 2022-06-03 | Notice of listening sessions and request for public comments. | Strengthening Public Trust in the Department of the Interior Law Enforcement Programs |
| | 2022-01-18 | Notice. | Report on the Department of the Interior Federal Financial Assistance Infrastructure Programs Subject to the Build America, Buy America Act Provisions of the Infrastructure Investment and Jobs Act |
| | 2016-05-13 | Final rule. | Land Exchange Procedures and Procedures to Amend the Hawaiian Homes Commission Act, 1920 |
| View More Docket Documents | | | |

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Department of the Interior

1. [2560102DM; DS6CS00000; DLSN00000.000000; OMB Control Number 1090-0012]

AGENCY:

Department of the Interior.

( printed page 17985)

ACTION:

Notice of Information Collection; request for comment.

SUMMARY:

In accordance with the Paperwork Reduction Act of 1995, we, the Department of the Interior are proposing to renew an information collection.

DATES:

Interested persons are invited to submit comments on or before June 8, 2026.

ADDRESSES:

Send your comments on this information collection request (ICR) by mail to Jeffrey Parrillo, Departmental Information Collection Clearance Officer, 1849 C Street NW, Washington, DC 20240; or by email to DOI-PRA@ios.doi.gov. Please reference OMB Control Number 1090-0012 in the subject line of your comments.

FOR FURTHER INFORMATION CONTACT:

To request additional information about this ICR, contact Jeffrey Parrillo, Departmental Information Collection Clearance Officer, 1849 C Street NW, Washington, DC 20240; or by email to DOI-PRA@ios.doi.gov, or by telephone at 202-208-7072. Individuals in the United States who are deaf, deafblind, hard of hearing, or have a speech disability may dial 711 (TTY, TDD, or TeleBraille) to access telecommunications relay services. Individuals outside the United States should use the relay services offered within their country to make international calls to the point-of-contact in the United States.

SUPPLEMENTARY INFORMATION:

In accordance with the Paperwork Reduction Act of 1995 (PRA, 44 U.S.C. 3501 et seq.) and 5 CFR 1320.8(d)(1), all information collections require approval under the PRA. We may not conduct or sponsor and you are not required to respond to a collection of information unless it displays a currently valid OMB control number.

As part of our continuing effort to reduce paperwork and respondent burdens, we invite the public and other Federal agencies to comment on new, proposed, revised, and continuing collections of information. This helps us assess the impact of our information collection requirements and minimize the public's reporting burden. It also helps the public understand our information collection requirements and provide the requested data in the desired format.

We are especially interested in public comment addressing the following:

(1) Whether or not the collection of information is necessary for the proper performance of the functions of the agency, including whether or not the information will have practical utility;

(2) The accuracy of our estimate of the burden for this collection of information, including the validity of the methodology and assumptions used;

(3) Ways to enhance the quality, utility, and clarity of the information to be collected; and

(4) How might the agency minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of response.

Comments that you submit in response to this notice are a matter of public record. We will include or summarize each comment in our request to OMB to approve this ICR. Before including your address, phone number, email address, or other personal identifying information in your comment, you should be aware that your entire comment—including your personal identifying information—may be made publicly available at any time. While you can ask us in your comment to withhold your personal identifying information from public review, we cannot guarantee that we will be able to do so.

Abstract: A modern, streamlined and responsive customer experience means: raising government-wide customer experience to the average of the private sector service industry; developing indicators for high-impact Federal programs to monitor progress towards excellent customer experience and mature digital services; and providing the structure (including increasing transparency) and resources to ensure customer experience is a focal point for agency leadership.

This information collection activity provides a means to garner customer and stakeholder feedback in an efficient, timely manner in accordance with the Administration's commitment to improving customer service delivery as discussed in Section 280 of OMB Circular A-11 at https://www.whitehouse.gov/​wp-content/​uploads/​2018/​06/​s280.pdf.

As discussed in OMB guidance, agencies should identify their highest-impact customer journeys (using customer volume, annual program cost, and/or knowledge of customer priority as weighting factors) and select touchpoints/transactions within those journeys to collect feedback.

These results will be used to improve the delivery of Federal services and programs. It will also provide government-wide data on customer experience that can be displayed on www.performance.gov to help build transparency and accountability of Federal programs to the customers they serve.

As a general matter, these information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private.

The Department of the Interior will only submit collections if they meet the following criteria.

• The collections are voluntary;
• The collections are low-burden for respondents (based on considerations of total burden hours or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government;
• The collections are non-controversial and do not raise issues of concern to other Federal agencies;
• Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future;
• Personally identifiable information (PII) is collected only to the extent necessary and is not retained;
• Information gathered is intended to be used for general service improvement and program management purposes
• Upon agreement between OMB and the agency, all or a subset of information may be released as part of A-11, Section 280 requirements on performance.gov. Summaries of customer research and user testing activities may be included in public-facing customer journey maps.
• Additional release of data must be done in coordination with OMB. These collections will allow for ongoing, collaborative and actionable communications between the Agency, its customers and stakeholders, and OMB as it monitors agency compliance on Section 280. These responses will inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on services will be unavailable.

Title of Collection: Improving Customer Experience (OMB Circular A-11, Section 280 Implementation).

OMB Control Number: 1090-0012.

Form Number: None.

Type of Review: Extension of a currently approved collection.

Respondents/Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government.

Total Estimated Number of Annual Respondents: 146,384. ( printed page 17986)

Total Estimated Number of Annual Responses: 146,384.

Estimated Completion Time per Response: Varied, dependent upon the possible response time to complete a questionnaire or survey may be 3 minutes up to 90 minutes to participate in an interview based on the data collection method used.

Total Estimated Number of Annual Burden Hours: 13,876.

Respondent's Obligation: Voluntary.

Frequency of Collection: One time.

Total Estimated Annual Nonhour Burden Cost: None.

An agency may not conduct or sponsor and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number.

The authority for this action is the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.).

Jeffrey Parrillo,

Departmental Information Collection Clearance Officer.

[FR Doc. 2026-06899 Filed 4-8-26; 8:45 am]

BILLING CODE 4334-63-P

Published Document: 2026-06899 (91 FR 17984)