Generic Clearance for Qualitative Feedback on Agency Service Delivery - Information Collection

Content

ACTION:

Notice; request for comments.

SUMMARY:

As part of its continuing effort to reduce paperwork burdens, as required by the Paperwork Reduction Act (PRA) of 1995, the
Federal Communications Commission (FCC or the Commission) invites the general public and other Federal Agencies to take this
opportunity to comment on the following information collection. Pursuant to the Small Business Paperwork Relief Act of 2002,
the FCC seeks specific comment on how it might further reduce the information collection burden for small business concerns
with fewer than 25 employees. The Commission may not conduct or sponsor a collection of information unless it displays a currently
valid Office of Management and Budget (OMB) control number. No person shall be subject to any penalty for failing to comply
with a collection of information subject to the PRA that does not display a valid OMB control number.

DATES:

Written comments and recommendations for the proposed information collection should be submitted on or before May 1, 2026.

ADDRESSES:

Comments should be sent to www.reginfo.gov/public/do/PRAMain. Find this particular information collection by selecting “Currently under 30-day Review—Open for Public Comments” or by using
the search function. Your comment must be submitted into www.reginfo.gov per the above instructions for it to be considered. In addition to submitting in www.reginfo.gov also send a copy of your comment on the proposed information collection to Nicole Ongele, FCC, via email to PRA@fcc.gov and to Nicole.Ongele@fcc.gov. Include in the comments the OMB control number as shown in the
SUPPLEMENTARY INFORMATION
below.

FOR FURTHER INFORMATION CONTACT:

For additional information or copies of the information collection, contact Nicole Ongele at (202) 418-2991. To view a copy
of this information collection request (ICR) submitted to OMB: (1) go to the web page http://www.reginfo.gov/public/do/PRAMain, (2) look for the section of the web page called “Currently Under Review,” (3) click on the downward-pointing arrow in the
“Select Agency” box below the “Currently Under Review” heading, (4) select “Federal Communications Commission” from the list
of agencies presented in the “Select Agency” box, (5) click the “Submit” button to the right of the “Select Agency” box, (6)
when the list of FCC ICRs currently under review appears, look for the Title of this ICR and then click on the ICR Reference
Number. A copy of the FCC submission to OMB will be displayed.

SUPPLEMENTARY INFORMATION:

As part of its continuing effort to reduce paperwork burdens, as required by the Paperwork Reduction Act (PRA) of 1995 (44
U.S.C. 3501-3520), the FCC invited the general public and other Federal Agencies to take this opportunity to comment on the
following information collection. Comments are requested concerning: (a) Whether the proposed collection of information is
necessary for the proper performance of the functions of the Commission, including whether the information shall have practical
utility; (b) the accuracy of the Commission's burden estimates; (c) ways to enhance the quality, utility, and clarity of the
information collected; and (d) ways to minimize the burden of the collection of information on the respondents, including
the use of automated collection techniques or other forms of information technology. Pursuant to the Small Business Paperwork
Relief Act of 2002, Public Law 107-198, see 44 U.S.C. 3506(c)(4), the FCC seeks specific comment on how it might further reduce
the information collection burden for small business concerns with fewer than 25 employees.

OMB Control Number: 3060-1149.

Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.

Form Number: N/A.

Type of Review: Extension of a currently approved collection.

Respondents: Individuals or households, Business or other for-profit, Not-for-profit institutions, and State, Local, or Tribal government.

Number of Respondents and Responses: 259,600 respondents and 259,600 responses.

Estimated Time per Response:.166 hours (10 minutes).

Frequency of Response: One-time reporting requirement.

Obligation to Respond: Voluntary.

Total Annual Burden: 43,267 hours.

Total Annual Cost: No Cost.

Needs and Uses: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner,
in accordance with the Administration's commitment to improving service delivery. By qualitative feedback we mean information
that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results
that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions,
experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication,
training or change in operations might improve delivery of products or services. These collections will allow for ongoing,
collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback
to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide
useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance
for qualitative information will not be used for quantitative information collections that are designed to yield reliably
actionable results, such as monitoring trends over time or documenting program performance. Such data uses require

  more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample
  design (including stratification and clustering), the precision requirements or power calculations that justify the proposed
  sample size, the expected response rate, methods of assessing potential nonresponse bias, the protocols for data collection,
  and any testing procedures that were or will be undertaken prior fielding the study. Depending on the degree of influence
  the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are
  designed to yield quantitative results.

Federal Communications Commission.

Marlene Dortch, Secretary. Office of the Secretary. [FR Doc. 2026-06240 Filed 3-31-26; 8:45 am] BILLING CODE 6712-01-P

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