Water District Complaint Order - Elwood Russell v. Garrison-Quincy-KY-O-Heights Water District

orders

Filed March 18th, 2026

Detected March 19th, 2026

Summary

The Kentucky Public Service Commission has issued an order establishing a procedural schedule for a complaint filed by Elwood Russell against the Garrison-Quincy-KY-O-Heights Water District. The complaint alleges improper water charging. The order sets deadlines for information requests and responses.

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What changed

The Kentucky Public Service Commission (PSC) issued an order in Case No. 2024-00412, establishing a procedural schedule for a complaint filed by Elwood Russell against the Garrison-Quincy-KY-O-Heights Water District. Russell alleges improper water charges. The order mandates adherence to the attached procedural schedule, which includes specific deadlines for information requests and responses between the parties and Commission Staff.

Regulated entities, specifically the Garrison-Quincy District and Elwood Russell, must comply with the established procedural schedule. This includes responding to all information requests from Commission Staff and adhering to electronic filing procedures. Failure to comply with the procedural schedule or information requests could result in adverse findings or sanctions. The deadlines for initial information requests are April 6, 2026, with responses due by April 20, 2026.

What to do next

Adhere to the procedural schedule for information requests and responses.
Respond to all information requests from Commission Staff.
File electronic copies in PDF format in accordance with 807 KAR 5:001, Section 8.

Source document (simplified)

COMMONWEALTH OF KENTUCKY BEFORE THE PUBLIC SERVICE COMMISSION In the Matter of: ELWOOD RUSSELL COMPLAINANT V. GARRISON-QUINCY-KY-O-HEIGHTS WATER DISTRICT DEFENDANT ) ) ) ) ) ) ) ) ) ) CASE NO. 2024-00412 O R D E R On December 23, 2024, Elwood Russell (Complainant) filed a complaint alleging that Garrison-Quincy-KY-O-Heights Water District (Garrison-Quincy District) has been improperly charging him for water he did not use. On August 14, 2025, the Commission ordered Garrison-Quincy District to satisfy the matters complained of or file a written answer. On September 3, 2025, Garrison-Quincy District filed a written answer. After reviewing the record, the Commission, on its own motion, finds that a procedural schedule should be established for the orderly processing of this case. The procedural schedule is attached as an Appendix to this Order. A copy of this Order shall be served on Elwood Russell by U.S. Postal Service First Class mail at 190 Tar Camp Road, Garrison, Kentucky 41141. IT IS THEREFORE ORDERED that: 1. The procedural schedule set forth in the Appendix to this Order shall be followed.

-2- Case No. 2024-00412 2. Garrison-Quincy District and the Complainant shall respond to all requests for information propounded by Commission Staff, whether identified on the procedural schedule or otherwise, as provided in those requests. 3. When filing a paper with the Commission, Garrison-Quincy District shall file an electronic copy in accordance with the electronic filing procedures set forth in 807 KAR 5:001, Section 8. Electronic documents shall be in portable document format (PDF), shall be searchable, and shall be appropriately bookmarked. The Commission directs Garrison-Quincy District to the Commission’s July 22, 2021 Order in Case No. 2020- 000851 regarding filings with the Commission. 4. A copy of this Order shall be served on Elwood Russell by U.S. Postal Service First Class mail at 190 Tar Camp Road, Garrison, Kentucky 41141.

Case No. 2024-00412 PUBLIC SERVICE COMMISSION ___________________________ Chairman ___________________________ Commissioner ___________________________ Commissioner ATTEST: ______________________ Executive Director

Page 1 of 1 APPENDIX APPENDIX TO AN ORDER OF THE KENTUCKY PUBLIC SERVICE COMMISSION IN CASE NO. 2024-00412 DATED MAR 18 2026 All parties shall file any initial requests for information on other parties no later than ............................................................................. 04/06/2026 All responses to initial requests for information shall be filed no later than ...... 04/20/2026 All supplemental requests for information shall be filed no later than .............. 04/27/2026 All responses to supplemental requests for information shall be filed no later than .................................................................................. 05/11/2026 Last day for parties to request a public hearing or submit a request for the matter to be decided based upon the written record ............................. 05/15/2026

Denotes Served by Email Service List for Case 2024-00412Elwood Russell190 Tar Camp RoadGarrison, KY 41141Benjamin HarrisonStanley and Bertram, P.S.C.175 Main StreetP.O. Box 40Vanceburg, KY 41179*Garrison-Quincy-Ky-O-Heights Water District279 Robins LaneP. O. Box 279Garrison, KY 41141