Royal Borough of Greenwich - FOIA Request Non-Compliance Upheld
Summary
The ICO has upheld a complaint against the Royal Borough of Greenwich for failing to respond to a Freedom of Information Act request within the statutory 20 working day timeframe. The Commissioner has ordered the public authority to provide a substantive response to the complainant within 30 calendar days of the decision.
What changed
The ICO found that the Royal Borough of Greenwich failed to meet its statutory obligation to respond to a Freedom of Information Act request within 20 working days. The Commissioner determined this constitutes a breach of the FOIA requirements and has issued a Decision Notice requiring the authority to provide a response to the complainant within 30 calendar days.
Public authorities subject to FOIA must ensure they have adequate processes in place to handle information requests within statutory timeframes. Failure to respond may result in complaints to the ICO and binding compliance orders.
What to do next
- Provide a substantive response to the FOIA request within 30 calendar days
Archived snapshot
Apr 14, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Royal Borough of Greenwich
- Date 10 April 2026
- Sector Local government
- Decision(s) FOI 10: Upheld The public authority has failed to respond to this request within 20 working days, as specified under FOIA. The Commissioner requires it to provide the complainant with a response to this request within 30 calendar days in accordance with its obligations under FOIA.
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