RCVS VCMS FOI Complaint Not Upheld - Info Not Held

The ICO investigated a Freedom of Information complaint submitted to the Royal College of Veterinary Surgeons regarding complaints handled by the Veterinary Client Mediation Service. The RCVS informed the complainant that the requested information was not held by the organization. After examination, the Commissioner determined that on the balance of probabilities, RCVS does not hold the requested information.

Affected parties, including public authorities and educational institutions subject to FOI obligations, should note that this decision confirms ICO's approach to handling information access complaints where organizations claim information is not held. No compliance obligations or enforcement actions arise from this notice.